Client Account Manager in Radstock

Radstock, United Kingdom | Posted on 02/10/2026

We offer industry leading print, mail and online communication solutions to improve your business outcomes.

Smarter customer engagement and peace of mind provided by our 'best in class' security and award-winning service. We understand that effective communication with your audience is critical to your organisation. We can provide the perfect communications service whether you need to ensure compliance, improve outcomes, grow or digitally transform your business. We’ll be by your side every step of the way.

Job Description

JobPurpose:

This exciting opportunity will suit a highly organised, process drivenindividual who is ready to perform and determined to succeed in providingexceptional customer service.Your attention to detail and ability tofollow process will allow our customers to achieve their desired outcomesusing CFH’s market leading products and services.

You will have a proven printservices knowledge and understand the lithographic printing process.

The Client Account Manager will work closely with the Contracts Team Leader,Business Development Team, Production Teams, Commercial Team, Legal Team andProject Management team.

This role is an integral part to the ongoing success of our customer management,managing the relationship between CFH, our internal teams and our customers.

Applicantsmust have the legal right to work in the UK at the time of application. We areunable to provide visa sponsorship for this role, and all offers of employmentare subject to the verification of the successful candidates' right to work inthe UK

This role can be offered on ahybrid basis but there will be a requirement to work 5 days per week on ourRadstock, Somerset site for at least the first 3 months ofemployment

Objectivesof this Role:

The perfect candidate will have proven experiencein client facing roles, with excellent communication skills to consistentlydeliver high levels of customer service.

You will build on our existing relationships byunderstanding the key client’s needs and communicating and managing theseefficiently within our business.

You will enjoy the fast-paced environment and bethe client’s main point of contact, overseeing the daily, routine tasks involvedwith addressing the customer's needs and concerns and maintaining their accountactivities.

This exciting role will take responsibility for a number of key clientrelationships and will truly understand their business and ours in order toservice the needs of both.

CFH has a continued strategy to improve and develop our businessoffering, and any ideas or suggestions for improvement will be welcomed. Ourculture is one of continued staff development, improvements in process anddelivering better outcomes for our clients.

Key responsibilities include:

• Working efficiently, accuratelyand remaining calm under pressure.
• Building relationships with existing and new print clients
• Learning CFH’s internal systems and work in line with our department and business procedures and processes
• Working with the Business Development Team to identify opportunities for growth of the contract
• Working with our production managers to schedule and prioritise customer orders
• Gaining and maintaining a high level of product and business knowledge
• Fully understanding the needs of the client requirements and the processes in our business to prioritise and manage workload efficiently and accurately while ensuring the internal and external targets are met and exceeded
• Managing client complaints within the business so that they are addressed and responded to in a timely manner.
• Tracking client activity, including spend, output and continuous improvements
• Engaging in internal and external meetings to support client requirements through the business
• Ensuring regular reviews are held with the client
• Managing client stock levels and monthly KPI reports
• Completing key daily tasks within the department with a pro-active outcome

Requirements

The perfect team member will:

• Excellent levels of communication both internally and externally
• Proven client facing experience is essential
• A level and degree level education are desirable
• Advanced Microsoft Office, Excel, Word and Powerpoint would be desirable
• Deadline and process driven with excellent skills in time management and problem solving
• Able to thrive in a busy environment with ability to multi-task and understand priority management
• Be a strong team player and offer guidance and support to the team
• Able to travel to client reviews if required

Requirements:

Abide by the rules of the Business Management Systems, and Company policies which apply best practice control with respect to Information and Physical Security, Quality, Safety, Health and the Environment and follow the SOP’s.

Managenew strategies with the Contracts Team and be proactive in your suggestions for potential improvements, to the companies’ benefit. Complete regular/yearly training matrix with Team Manager and ongoing training schedules.

Manage continual improvement in the Team and throughout the business where new opportunities and improvements are found.

Attend management meetings or inter- department meetings and action/progress any findings.

25 days annual leave plus Bank Holidays (pro rata for part-time)

Life Assurance and Income Protection schemes

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