Job Description
Job Role: ConciergeSecurity Officer
WorkingHours: 4 on 4 off shiftpattern, nights (19:00-7:00) – Average 42 hoursper week
Pay: £14.80per hour
Location: The Elephant, Elephant & Castle, London
Overview
Join the team protecting one ofLondon's newest and most exciting destinations.
Anchor Group Services is recruitingConcierge Security Officers for The Elephant, a landmark mixed-use developmentat the heart of Elephant & Castle. Bringing together retail, residentialand public spaces, The Elephant is set to become a vibrant destination whereresidents, visitors, retailers and communities come together.
This is a unique opportunity to join a flagship London mobilisation from day one, helping to establish standards,culture and service excellence across a brand-new development. As a ConciergeSecurity Officer, you will play a key role in creating a safe, secure andwelcoming environment within the residential buildings, delivering exceptionalcustomer service to residents, visitors, contractors and guests whilemaintaining the highest standards of security and professionalism.
If you're professional, proactive andtake pride in delivering outstanding service, we'd love to hear from you.
About the Role
As a Concierge Security Officer, youwill play a key role in creating a safe, secure and welcoming environmentwithin The Elephant's residential buildings. Combining front-of-house customerservice with professional security duties, you will manage access control,monitor CCTV systems, support residents and visitors, and respond to incidentsand enquiries when required.
You will be a visible ambassador forboth Anchor Group Services and The Elephant, delivering a professional,approachable and high-quality service at all times.
Duties Include:
- Provide a professional front-of-house presence,welcoming residents, visitors, contractors and guests whilst deliveringexceptional customer service.
- Manage access control systems, visitor managementprocesses and building security, ensuring only authorised personnel gain entry.
- Monitor CCTV and alarm systems, responding toincidents, emergencies and welfare concerns in a timely and professionalmanner.
- Conduct regular patrols of residential buildingsand communal areas, reporting defects, hazards and maintenance concerns asrequired.
- Manage deliveries, parcel handling and contractoraccess, ensuring site procedures and permit-to-work requirements are followed.
- Maintain accurate records, investigate incidentsand prepare detailed reports where necessary.
- Support emergency evacuations, business continuityprocedures and the overall safety and security of the development.
- Work collaboratively with the site teams whileacting as a professional ambassador for the client and Anchor Group Services.
Requirements
- Essential: Validfrontline SIA Door Supervisor (DS) or Security Guarding (SG) Licence.
- Desirable: CCTVLicence and/or previous CCTV/control room experience.
- Desirable: Previousconcierge, front-of-house, or residential experience.
- Desirable: Experience within residential or mixed-use developments.
- Full 5-year checkable employment history.
- Previous security experience within retail,corporate, residential or public-facing environments.
- Customer service experience and confidencehandling conflict professionally.
- Ability to remain calm and professional underpressure.
- Strong observational and problem-solving skills.
- Flexible approach to shift work including weekendsand bank holidays.
- Professionalappearance and high personal standards.
- Access to a range of nationally recognised coursesvia the Anchor Academy.
- Access to SIA and First Aid training at discountedrates, with financial support available.
- Auto Enrolment Pension (if earnings reach theminimum requirement for auto-enrolment).
- Stream – access to pay as you earn it.
- Cycle to Work Scheme Available.
- Full uniform provided.
- Free Employee Assistance Programme 24/7 includingaccess to counselling.
- Hospital Saturday Fund.
- Reward and Recognition Awards.
- Opportunity to join a flagship London mobilisationproject from day one.
Other companies may call this role: ConciergeSecurity Officer, Residential Security Officer, Front of House SecurityOfficer, Residential Concierge, Night Concierge, Luxury Residential SecurityOfficer, Security Concierge, Lobby Security Officer.
Withincommuting distance of: Elephant & Castle, Southwark, Borough, LondonBridge, Waterloo, Bermondsey, Kennington, Lambeth, Peckham, Camberwell,Brixton, Deptford, New Cross, Greenwich, Lewisham, Croydon and Central London.
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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