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- Tasks: Welcome and train new customers, guiding them to success with Zoho software.
- Company: Join Zoho UK, a global leader in innovative business software.
- Benefits: Enjoy 25 days holiday, health insurance, and a MacBook for work.
- Why this job: Empower customers to succeed while working in a dynamic, supportive environment.
- Qualifications: 2+ years in customer success or onboarding roles, strong communication skills.
- Other info: Collaborate with a global team and contribute to exciting tech advancements.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join Zoho UK. At Zoho, our mission is to help businesses work smarter through powerful, intuitive, and connected software. As a Product Onboarding Specialist, you will play a key role in welcoming and training new customers after their purchase, guiding them through their first steps with Zoho and helping them achieve rapid success. You will act as a trusted advisor, ensuring customers have a smooth, confident start and are fully equipped to get value from the Zoho ecosystem. You will collaborate closely with cross‑functional teams (Sales, Pre‑Sales, Support, Product) to ensure every new customer feels supported, trained, and ready to use Zoho efficiently. This role combines consulting, training, and customer success: you will both teach and advise — empowering customers to make the most of their Zoho solutions.
Responsibilities
- Act as the customer’s primary contact post‑sale, ensuring a warm and structured onboarding experience.
- Conduct tailored onboarding sessions (mainly online) to train users on Zoho solutions and help them reach their business goals.
- Lead live product trainings and workshops for new users and teams when required.
- Understand customer objectives and design a personalized onboarding plan aligned with their needs.
- Provide best practices, product recommendations, and workflow guidance to accelerate customer success.
- Track onboarding progress and ensure successful handoff to Support team.
- Contribute to documentation, knowledge base content, and customer training material.
- Collaborate internally to improve onboarding processes and customer experience.
Requirements
- 2+ years in Customer Success, Onboarding, Training, Implementation, or similar client‑facing/technical roles.
- Strong presentation and facilitation skills (virtual and live).
- Proven experience delivering technology training or onboarding programs.
- Comfortable working with a variety of business profiles (SMBs, mid‑market, enterprise).
- Bachelor’s degree or equivalent experience in business, communication, or technology.
Skills & Qualifications
- Strong communication and relationship‑building skills with a customer‑first mindset.
- Ability to manage multiple onboarding projects simultaneously.
- Fast learner with solid technical curiosity and product knowledge aptitude.
- Capable of identifying customer needs and adapting onboarding accordingly.
- Experience with CRM or SaaS platforms.
- Organized, self‑driven, and comfortable in a fast‑paced, evolving environment.
Nice to Have
- Experience with Zoho products or CRM platforms.
- Prior training or instructional design experience.
- Familiarity with API integrations, automation, and/or business process design.
- Certification or coursework in Customer Success, SaaS implementation, or CRM administration.
25 days excluding public holidays and statutory holidays. Supplementary Health Insurance. Pension Plan. Company lunch provided for when employee is in the office. MacBook, mobile, and paid SIM for business use. Company‑paid travel insurance for business purposes. Opportunity to work with a global team and contribute to the growth of a leading technology company. It is important for the applicant to hold a national or UK passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards. Join Zoho Corporation UK today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!
Product Onboarding Specialist in Milton Keynes employer: Zoho UK
Contact Detail:
Zoho UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Onboarding Specialist in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Zoho's products and services. This will not only help you answer questions confidently but also show that you're genuinely interested in what they do.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to customer success and onboarding. Think about how your past experiences align with the role of a Product Onboarding Specialist at Zoho.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise. Remember, as a Product Onboarding Specialist, you'll need to convey complex information simply, so demonstrate that ability right from the start.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the onboarding process and team dynamics at Zoho. This shows you're engaged and ready to contribute to their mission of empowering customers.
We think you need these skills to ace Product Onboarding Specialist in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Onboarding Specialist role. Highlight your experience in customer success and onboarding, and show us how you can help new customers thrive with Zoho.
Show Off Your Skills: We want to see your strong communication and presentation skills shine through. Use examples from your past experiences where you've successfully trained or onboarded clients, and let us know how you made a difference.
Be Authentic: Don’t be afraid to let your personality come through in your application. We value authenticity and want to get to know the real you. Share your passion for helping customers succeed and how you approach problem-solving.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Zoho UK
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Zoho's products and how they benefit customers. Familiarise yourself with the onboarding process and think about how you would tailor it to different customer needs. This will show your passion for the role and your readiness to empower customers.
✨Showcase Your Communication Skills
As a Product Onboarding Specialist, strong communication is key. Prepare to demonstrate your presentation and facilitation skills during the interview. You might be asked to conduct a mock training session, so practice explaining complex concepts in simple terms to showcase your ability to connect with diverse audiences.
✨Highlight Your Customer-Centric Approach
Be ready to discuss specific examples from your past experience where you successfully helped customers achieve their goals. Emphasise your ability to listen to customer needs and adapt your approach accordingly. This will illustrate your commitment to customer success and relationship-building.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about Zoho's onboarding processes, team dynamics, and how success is measured in this role. This not only shows your interest in the position but also helps you determine if Zoho is the right fit for you.
