Key Account Manager

Overview

Join to apply for the Account Manager role at Zoho UK. We are looking for a dedicated Account Manager to take full ownership of a portfolio of key customer accounts. You will drive renewals, identify and execute up-sell and cross-sell opportunities, and ensure overall customer satisfaction and success. This is a hybrid role; you are expected to work from the Milton Keynes office at least 3 days a week and 2 days from home.

Responsibilities

• Primary ownership for customer growth, satisfaction, and retention within the assigned accounts (mid-large size portfolio).
• Develop new business opportunities in the existing portfolio to meet upgrade and cross-sell revenue targets.
• Build strong relationships with key decision makers and influencers across the customer organization.
• Create, maintain and execute account plans for key accounts and coordinate with internal domain experts for delivery.
• Uncover and mitigate risks that could threaten growth, satisfaction, or renewal.
• Resolve issue escalations in collaboration with support, product and engineering teams.
• Collaborate with the customer\’s implementation partner to achieve overall satisfaction and foster a trusted 3-way partnership between customer, partner, and Zoho.
• Apply solution selling to address customer needs and demonstrate business value from Zoho’s suite of products.
• Strengthen client relationships through regular engagements and in-person meetings where possible.
• Forecast and track key account metrics (renewals, upgrades, and pipeline).
• Build a solid base of reference-able customer contacts.

Requirements

• 8+ years of business development experience in software/SaaS, with a minimum of 3 years in account management targeting mid to large-sized companies.
• Prior experience selling enterprise applications such as CRM, ERP, Accounting and HRMS is preferred.
• Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets.
• Ability to deliver effective presentations and product demos highlighting the key value proposition.
• Strong communication, interpersonal and consultative skills.
• Comfortable working independently in a distributed/remote environment.
• Open to travel domestically for customer meetings.
• Comfortable using CRM tools for process management and reporting.
• Ana entrepreneurial and supportive environment with opportunities for career progression into senior/leadership roles.
• Opportunity to collaborate with marketing, account management, solution engineering and partnerships management teams.
• Travel expenses to meet with customers. (If applicable)
• A vibrant international environment.
• Continuous personal and professional development opportunities.

It is important for applicants to hold a national or EU passport, have valid work authorization, and be within commutable distance. The successful candidate will be subjected to background verification in compliance with national legislation and market standards.

Employment details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Software Development and IT Services and IT Consulting