At a Glance
- Tasks: Support patient care and ensure a smooth clinic experience from day one.
- Company: Join a pioneering healthcare team at Metabolic's new London clinic.
- Benefits: Immediate start, flexible shifts, and the chance to shape patient care.
- Other info: Opportunity for growth as the clinic expands and develops.
- Why this job: Be a key player in launching a cutting-edge clinic and make a real difference.
- Qualifications: Experience in healthcare and strong communication skills are essential.
The predicted salary is between 36450 - 44550 £ per year.
Job Description
Role Purpose
The Healthcare Assistant is a founding clinical support hire for Metabolic's new London clinic, opening in October 2026.
This role owns the day to day patient experience on site, from welcoming patients and preparing them for consultations to supporting clinicians with observations, sample handling, and room readiness.
The Healthcare Assistant turns a fast moving launch environment into a calm, well organised patient journey, catching gaps before they become delays.
Because this is one of the first clinical support roles in the London site, the person in it helps set the working rhythm, checklists, and patient flow that later hires will follow.
The role sits between the clinical team and the wider operations and reception functions, keeping communication moving so patients are seen on time and clinicians have what they need.
Key Responsibilities
- Launch & Site Setup
- Join immediately to support final preparation ahead of the October 2026 clinic opening.
- Support the fit out and stock of clinical rooms ahead of the London clinic opening.
- Help establish the initial patient flow and appointment turnaround process alongside the clinical lead.
- Flag equipment, supply, or workflow gaps early so they are resolved before go live.
- Patient Care & Preparation
- Welcome patients, confirm appointment details, and prepare them for consultations.
- Take routine observations such as blood pressure, weight, and glucose readings under clinical guidance.
- Support sample collection and correct labelling in line with clinic protocol.
- Reassure and inform patients about what to expect during their visit.
- Personal & Comfort Care
- Support patients with mobility, seating, or personal comfort needs during their visit.
- Treat every patient with dignity, privacy, and respect for their individual preferences.
- Respond calmly to patients who are anxious or unwell, escalating to a clinician where needed.
- Clinical Room & Equipment Standards
- Keep consultation and treatment rooms stocked, clean, and ready between patients.
- Check and maintain clinical equipment, escalating faults or servicing needs promptly.
- Follow infection control and hygiene procedures at all times.
- Cross Team Coordination
- Work closely with reception to keep the daily schedule running on time.
- Communicate patient needs and delays clearly to clinicians and the clinic manager.
- Support administrative tasks such as updating patient records accurately and on time.
- Compliance & Patient Safety
- Follow CQC standards and clinic safeguarding, consent, and confidentiality procedures.
- Handle patient data in line with UK GDPR and clinic information governance policy.
- Report incidents or near misses through the clinic's established reporting process.
- Key Deliverables
- A smooth, on time patient flow through the clinic day.
- Accurately recorded patient observations and samples, correctly labelled and logged.
- Clinical rooms consistently stocked and ready ahead of each appointment.
- Early input into the London site's patient flow and room turnaround checklists.
- Timely escalation of equipment, supply, or safety issues.
- Up to date, accurate patient records in the clinic system.
Requirements
Essential
- Right to work in the UK, available to start immediately.
- Previous experience in a healthcare, clinical, or patient facing support role.
- Willingness to undergo an Enhanced DBS check.
- Up to date immunization record, including Hepatitis B.
- Strong communication skills and a calm, professional manner with patients.
- Comfortable working flexible shifts to support clinic opening hours.
Desirable
- Level 3 NVQ or Diploma in Health and Social Care, or equivalent.
- Phlebotomy or venepuncture certification. Training can be arranged for the right candidate.
- Experience in diabetes, metabolic health, or a private healthcare setting.
- Familiarity with electronic patient record systems.
- Role Scope & Boundaries
The Healthcare Assistant owns patient preparation, observations support, room readiness, and day to day coordination with reception and clinicians.
This role does not make clinical or diagnostic decisions, which remain with the treating clinician, and does not set clinic policy or compliance standards.
Any change to clinical protocol or patient safety procedure must be reviewed and approved by the clinical lead before it is used.
The Healthcare Assistant's early experience on the ground is expected to inform how future clinical support roles are structured as the London site grows, without this role owning that hiring or structure decision.
Where patient data or confidentiality questions arise, the final call sits with the clinic's designated compliance and privacy lead, not with this role.
Requirements
Essential Right to work in the UK, available to start immediately.
Previous experience in a healthcare, clinical, or patient facing support role.
Willingness to undergo an Enhanced DBS check.
Up to date immunization record, including Hepatitis B.
Strong communication skills and a calm, professional manner with patients.
Comfortable working flexible shifts to support clinic opening hours.
Desirable Level 3 NVQ or Diploma in Health and Social Care, or equivalent.
Phlebotomy or venepuncture certification.
Training can be arranged for the right candidate.
Experience in diabetes, metabolic health, or a private healthcare setting.
Familiarity with electronic patient record systems.
Role Scope & Boundaries The Healthcare Assistant owns patient preparation, observations support, room readiness, and day to day coordination with reception and clinicians.
This role does not make clinical or diagnostic decisions, which remain with the treating clinician, and does not set clinic policy or compliance standards.
Any change to clinical protocol or patient safety procedure must be reviewed and approved by the clinical lead before it is used.
The Healthcare Assistant's early experience on the ground is expected to inform how future clinical support roles are structured as the London site grows, without this role owning that hiring or structure decision.
Where patient data or confidentiality questions arise, the final call sits with the clinic's designated compliance and privacy lead, not with this role.
Healthcare Assistant (Immediate Joiner) in London employer: Zoho Recruit
Our client is an exceptional employer, offering a fully remote role as a Secured Loan Advisor with a competitive salary and a generous bonus structure. With a strong focus on employee growth, ongoing training, and a supportive team culture, you will thrive in a dynamic environment that values innovation and client service. Enjoy the flexibility of working from anywhere in the UK while being part of a rapidly expanding disruptor in the financial services sector, where your contributions directly impact success.
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Assistant (Immediate Joiner) in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Zoho Recruit.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Zoho Recruit.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Zoho Recruit, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Healthcare Assistant (Immediate Joiner) in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Zoho Recruit.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Zoho Recruit.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Zoho Recruit. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Zoho Recruit. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Zoho Recruit
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Zoho Recruit’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
