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For Companies At a Glance
- Tasks: Become a product expert and assist customers with their inquiries and issues.
- Company: Join Zoho, a leading provider of cloud-based software solutions.
- Benefits: Competitive salary, health insurance, and a supportive work environment.
- Why this job: Kick-start your tech career while making a real impact on customer satisfaction.
- Qualifications: Proficient in English, quick learner, and problem-solving skills required.
- Other info: Work in a vibrant international team and enjoy growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey. This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.
About us
Welcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.
Key Responsibilities
- Learn and master Zoho\”s suite of SaaS products to become a product expert.
- Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
- Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Contribute to the creation and improvement of support documentation.
Requirements
- Full professional proficiency in English (both written and verbal).
- Basic understanding of software programs; prior experience with SaaS products is an advantage.
- Ability to learn quickly and adapt to evolving product features.
- Excellent problem-solving and analytical skills.
- Comfortable working in an office environment.
Bonus Skills
- Familiarity with Zoho applications (e.g., Zoho CRM, Zoho Creator, Zoho Books, Zoho Analytics).
- Knowledge of Programming Languages.
Benefits and other details
- Competitive salary package aligned with candidate\”s qualifications, experience, and the market value of the role.
- Supportive and inclusive work environment.
- Supplementary Health Insurance.
- Permanent Contract.
- A vibrant international environment.
- Opportunity to work with a global team and contribute to the growth of a leading technology company.
It is important for the applicant to have valid work authorisation and be within commutable distance from our Milton Keynes office. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.
Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.
Together, let\’s shape the future of business software!
Seniority level
- Associate
Employment type
- Full-time
Job function
- Consulting and Information Technology
- Software Development and IT Services and IT Consulting
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Customer Support Engineer employer: Zoho Europe
Contact Detail:
Zoho Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Zoho employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common Customer Support Engineer questions and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for customer support! During interviews, share specific examples of how you've helped customers in the past. This will demonstrate your commitment to providing excellent service and your ability to adapt to different situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Zoho team and being part of our exciting growth journey.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Show Your Passion for Customer Support: When writing your application, let us see your enthusiasm for helping customers. Share any experiences where you've gone above and beyond to assist someone, as this will resonate with our customer-centric values.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We want to see how you can contribute to our team, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and efficiently, making it easier for us to review your credentials.
How to prepare for a job interview at Zoho Europe
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with Zoho's suite of SaaS products. Understanding their features and benefits will not only impress your interviewers but also help you answer questions more confidently.
✨Practice Your Communication Skills
Since you'll be assisting customers via phone, chat, and email, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your verbal and written communication skills.
✨Show Off Your Problem-Solving Skills
Prepare for situational questions that assess your problem-solving abilities. Think of examples from past experiences where you successfully resolved issues, especially in a customer support context, and be ready to share them.
✨Be Ready to Learn
Demonstrate your eagerness to learn and adapt. Highlight any previous experiences where you quickly picked up new software or processes, as this aligns perfectly with the role's requirement to master evolving product features.
