Presales Consultant - Customer Experience & Support Solutions

Job Description Zoho UK is seeking a driven and customer-oriented Presales Consultant to contribute to the continued expansion of our customer experience and engagement product suite. This includes solutions related to help desk systems, live chat, telephony, remote support, and customer feedback. As an integral part of our presales team, the successful candidate will work closely with prospective clients to understand their business requirements, articulate how Zoho’s solutions can meet their needs, and support them throughout the technical evaluation process.

The role requires a blend of technical product knowledge, consultative engagement, and strong communication skills to help clients enhance their customer service operations. Please note: This position is structured as a hybrid role, requiring mandatory in-office attendance on Tuesdays and Wednesdays. Remote work is supported on other days, providing flexibility while ensuring effective team collaboration.

Applicants must hold a valid national or EU passport, have work authorization for the UK, and reside within commutable distance. Please note that Zoho cannot provide visa sponsorship for this role. Key Responsibilities: Lead discovery sessions to gather insights into customer operations, challenges, and business objectives.

Deliver customised product demonstrations that effectively showcase Zoho’s capabilities in addressing specific client needs. Provide consultative and technical support throughout the evaluation phase via video calls, email, and chat sessions. Collaborate with the sales team to develop tailored proposals that align with client requirements.

Support the completion of RFI/RFP responses and assist in the development of proof-of-concept environments and solution documentation. Represent Zoho at trade shows, industry events, and client meetings, as required. Stay up to date with product enhancements and emerging trends in customer support and experience technology.

Requirements Minimum 3-5 years experience in a presales, solutions consulting, or other customer-facing technical role, preferably within SaaS or the customer experience domain. Hands-on experience with customer support platforms such as Zoho Desk, Zendesk, Freshdesk, Intercom, Genesys, or similar solutions. Solid understanding of multi-channel support environments, including live chat, telephony, email, remote assistance, and feedback collection.

Excellent presentation and communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders. Proven ability to manage multiple engagements simultaneously with a methodical and proactive approach. Self-motivated and adaptable, with a demonstrated capacity for independent learning and keeping pace with evolving technologies.

A collaborative, team-oriented mindset, with a strong focus on customer success. Willingness to travel occasionally for events, client visits, or internal meetings. Benefits This is a full-time position with a 40-hour working week, 25 annual leave days and permanent contract.

Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role. Opportunity to work and learn from teams in marketing, account management, solution engineering and partnerships management. Opportunity to work with a Global team and contribute to the growth of a leading technology company.

A vibrant, international and inclusive environment. This position is based in Milton Keynes, currently operating under a hybrid working model. Please note that this may be revised to an in-office arrangement in the future, if required.

The successful candidate will be required to undergo background verification in accordance with applicable national legislation and market conditions. Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!

Requirements Requirements ● 3-6 years of experience in solution consulting or a similar role, within the SaaS industry specializing in CRM or customer experience products. ● Proven track record of successful solution delivery to enterprise clients. ● Strong understanding in SaaS industry especially working on products including but not limited to CRM, Helpdesk software, its implementation, and its impact on customer engagement and business processes.

● Excellent communication, presentation, and interpersonal skills, capable of working collaboratively in a client-focused environment. ● Strong analytical and problem-solving skills with a consultative approach to addressing client needs. ● Fluency in English and French is mandatory for this role ● Ability to travel as needed to meet with clients, attend conferences, and lead engagements.

● Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role ● Supportive and inclusive team and colleagues ● MacBook, mobile and paid SIM ● Company provided Lunch ● Permanent Contract after the successful completion of the probationary period ● A vibrant international environment ● Reimbursement of approved business expense ● Opportunity to work with a global team and contribute to the growth of a leading technology company It is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards. Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.

Together, let's shape the future of business software!