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- Tasks: Engage with clients to understand their needs and showcase Zoho's customer experience solutions.
- Company: Join Zoho Corporation Europe, a leader in innovative business software solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and 25 days annual leave.
- Why this job: Be part of a dynamic team that values collaboration and customer success in a fast-paced environment.
- Qualifications: 3-5 years in presales or customer-facing roles; experience with support platforms is a plus.
- Other info: This role requires occasional travel and is based in Milton Keynes.
The predicted salary is between 36000 - 60000 £ per year.
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Client:
Zoho Corporation Europe
Location:
Milton Keynes, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
58f0714eb756
Job Views:
9
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Job Description
Zoho UK is seeking a driven and customer-oriented Presales Consultant to contribute to the continued expansion of our customer experience and engagement product suite. This includes solutions related to help desk systems, live chat, telephony, remote support, and customer feedback.
As an integral part of our presales team, the successful candidate will work closely with prospective clients to understand their business requirements, articulate how Zoho’s solutions can meet their needs, and support them throughout the technical evaluation process. The role requires a blend of technical product knowledge, consultative engagement, and strong communication skills to help clients enhance their customer service operations.
Note: This position is structured as a hybrid role, requiring in-office presence on Tuesdays and Wednesdays. Remote work is supported on other days, offering flexibility while maintaining team cohesion.
Key Responsibilities:
- Lead discovery sessions to gather insights into customer operations, challenges, and business objectives.
- Deliver customised product demonstrations to showcase Zoho’s capabilities.
- Provide consultative and technical support during evaluation phases via video calls, email, and chat.
- Collaborate with sales to develop tailored proposals.
- Support RFI/RFP responses and develop proof-of-concept environments and documentation.
- Represent Zoho at trade shows, industry events, and client meetings.
- Stay updated with product enhancements and industry trends.
Requirements:
- 3-5 years experience in presales, solutions consulting, or customer-facing technical roles, preferably in SaaS or customer experience domains.
- Hands-on experience with customer support platforms like Zoho Desk, Zendesk, Freshdesk, Intercom, Genesys, etc.
- Understanding of multi-channel support environments.
- Excellent communication and presentation skills.
- Ability to manage multiple engagements proactively.
- Self-motivated, adaptable, and quick learner.
- Team-oriented with a focus on customer success.
- Willingness to travel occasionally.
Benefits:
- Full-time, 40-hour week, 25 days annual leave, permanent contract.
- Competitive salary based on experience.
- Opportunity to collaborate across departments.
- Work with a global team in an inclusive environment.
- Hybrid working model based in Milton Keynes, with potential future in-office requirements.
Applicants must hold a valid EU or UK passport, possess UK work authorization, and reside within commuting distance. Zoho does not sponsor visas. Background verification is required.
Join Zoho Corporation Europe and help revolutionize business software!
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Presales Consultant – Customer Experience & Support Solutions employer: Zoho Corporation Europe
Contact Detail:
Zoho Corporation Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Consultant – Customer Experience & Support Solutions
✨Tip Number 1
Familiarise yourself with Zoho's product suite, especially their customer support platforms like Zoho Desk. Understanding the features and benefits of these tools will allow you to engage more effectively with potential clients during discovery sessions.
✨Tip Number 2
Practice your presentation skills by delivering mock product demonstrations to friends or colleagues. This will help you refine your ability to articulate how Zoho’s solutions can meet customer needs, which is crucial for the role.
✨Tip Number 3
Network with professionals in the SaaS and customer experience sectors. Attend industry events or webinars to gain insights and make connections that could be beneficial when representing Zoho at trade shows or client meetings.
✨Tip Number 4
Stay updated on the latest trends in customer experience and support solutions. Being knowledgeable about industry developments will not only enhance your credibility but also enable you to provide valuable insights during client engagements.
We think you need these skills to ace Presales Consultant – Customer Experience & Support Solutions
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Presales Consultant position. Understand the key responsibilities and requirements, especially the need for experience in presales and customer support platforms.
Tailor Your CV: Customise your CV to highlight relevant experience in presales, solutions consulting, or customer-facing technical roles. Emphasise your hands-on experience with customer support platforms and any specific achievements that demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Zoho's products and how your background aligns with their needs. Mention your communication skills and ability to manage multiple engagements, as these are crucial for the role.
Prepare for Technical Questions: Anticipate technical questions related to customer support platforms and multi-channel support environments. Be ready to discuss how you would approach discovery sessions and deliver product demonstrations effectively.
How to prepare for a job interview at Zoho Corporation Europe
✨Understand the Product Suite
Familiarise yourself with Zoho's customer experience and engagement product suite. Be prepared to discuss how these solutions can address common challenges faced by clients in customer support.
✨Showcase Your Consultative Skills
During the interview, demonstrate your ability to engage with clients consultatively. Share examples of how you've successfully led discovery sessions or tailored solutions to meet specific business needs.
✨Prepare for Technical Questions
Expect technical questions related to customer support platforms and multi-channel environments. Brush up on your knowledge of tools like Zoho Desk, Zendesk, and others to confidently answer any queries.
✨Highlight Your Communication Skills
Since this role requires strong communication abilities, be ready to showcase your presentation skills. Consider preparing a mock demonstration of a product feature to illustrate your capability in delivering customised presentations.
