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For Companies At a Glance
- Tasks: Manage key customer accounts, driving renewals and upselling opportunities.
- Company: Join Zoho, a leading cloud-based software provider transforming businesses globally.
- Benefits: Enjoy hybrid work options, travel expenses covered, and continuous development opportunities.
- Why this job: Be part of a vibrant team, shaping the future of business software with innovative solutions.
- Qualifications: 8+ years in business development, with 3+ years in account management for mid-large companies.
- Other info: Must hold a national or EU passport and be within commutable distance.
The predicted salary is between 43200 - 72000 £ per year.
ManageEngine is the enterprise IT management division of Zoho Corporation, empowering organizations to take control of their IT infrastructure — from security, networks, and servers to applications, service desks, Active Directory, desktops, and mobile devices. We are dedicated to building high-quality software solutions that help IT teams streamline operations and deliver exceptional services.
We are looking for a passionate and driven Key Account Manager to join our growing ManageEngine UK sales team. In this role, you will foster strong relationships with key customers across the UK, driving business growth by understanding client needs, offering tailored solutions, and ensuring the highest levels of customer satisfaction.
This is an excellent opportunity for someone with a genuine passion for Enterprise IT Software and SaaS product sales who is seeking meaningful career growth. We are targeting candidates with 5+ years of relevant experience.
Key Responsibilities
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Client Relationship Management: Build and maintain strong, long-term relationships with key customers, serving as their primary point of contact and trusted advisor.
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Business Development : Identify new opportunities within existing accounts through upselling and cross-selling ManageEngine solutions. Own and exceed sales targets and core KPIs as set by your manager.
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Strategic Account Planning : Develop and execute strategic account plans to achieve quarterly and annual sales targets, aligned with overall business objectives.
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Customer Success: Champion customer satisfaction by proactively addressing concerns, providing timely support, and coordinating with internal teams to deliver exceptional outcomes.
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Market Intelligence: Stay current on industry trends, competitor activity, and emerging technologies to provide relevant and innovative recommendations to clients.
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CRM & Reporting: Maintain accurate contact and opportunity records in the CRM system. Prepare regular reports on account status, sales pipeline, and revenue forecasts for management.
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Cross-functional Collaboration: Work closely with pre-sales, product, and customer support teams to ensure seamless and consistent client experiences.
Requirements
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5+ years of proven experience as a Key Account Manager or in a similar sales role within the IT software or SaaS industry.
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Strong understanding of IT management software and enterprise solutions.
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Excellent communication, negotiation, and interpersonal skills.
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Proficiency with CRM systems and pipeline management best practices.
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Strong analytical mindset with the ability to translate data into actionable strategies.
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Demonstrated ability to build and sustain long-term client relationships.
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Bachelor’s degree in Business, Information Technology, or a related field (or equivalent professional experience).
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Results-driven, proactive, and customer-focused with a strong sense of ownership.
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Comfortable working independently in a remote-first environment.
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A collaborative team player who thrives in a fast-paced, growth-oriented culture.
Benefits
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Competitive salary package aligned with candidate\’s qualifications, experience, and the market value of the role.
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Private health insurance; highest-level coverage for BUPA.
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Continuous training and professional development opportunities.
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Supportive and inclusive team and colleagues.
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Clear development plan in the short, medium, and long run.
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Participation in coaching and mentoring schemes.
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Opportunity to work with a global team and contribute to the growth of a leading technology company.
This role is open exclusively to United Kingdom citizens and permanent residents.
Candidates must be willing to travel periodically to meet clients and attend team activities.
It is important for the applicant to have a valid work authorization to work in the UK and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.
Join ManageEngine today and be part of a company that is revolutionizing the way businesses operate. Together, let\’s shape the future of business software!
Learn more about us:
Key Account Manager employer: Zoho Corporation Europe
Contact Detail:
Zoho Corporation Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Familiarise yourself with Zoho's suite of products and services. Understanding their offerings will not only help you in conversations with potential clients but also demonstrate your commitment to the role and the company.
✨Tip Number 2
Network with current or former employees of Zoho on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed key accounts in the past. Highlight your ability to drive renewals and upsell opportunities, as these are crucial for the Key Account Manager role.
✨Tip Number 4
Stay updated on industry trends and challenges that mid to large-sized companies face. This knowledge will enable you to position Zoho's solutions effectively and show your potential value to the team.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Key Account Manager position at Zoho. Understand the responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in business development and account management, particularly in the software or SaaS industry. Emphasise your achievements in growing customer accounts and exceeding revenue targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to build strong relationships. Mention specific examples of how you've driven renewals and identified upsell opportunities in previous roles.
Highlight Relevant Skills: In your application, emphasise key skills such as solution selling, effective communication, and consultative abilities. Make sure to mention your comfort with CRM tools and your experience in delivering presentations and product demos.
How to prepare for a job interview at Zoho Corporation Europe
✨Understand Zoho's Products
Before the interview, make sure you have a solid understanding of Zoho's suite of products. Familiarise yourself with their features and benefits, as well as how they can solve customer problems. This knowledge will help you demonstrate your ability to support customers in realising the full value of their investment.
✨Showcase Your Relationship-Building Skills
As a Key Account Manager, building strong relationships is crucial. Prepare examples from your past experiences where you've successfully nurtured client relationships or resolved conflicts. Highlight your interpersonal skills and how they contributed to customer satisfaction and retention.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and approach to account management. Think about potential challenges you might face in the role and how you would address them. This will show your proactive mindset and readiness to tackle issues head-on.
✨Demonstrate Your Sales Acumen
Be ready to discuss your experience in driving renewals and identifying upsell opportunities. Share specific metrics or achievements that highlight your success in growing business from existing accounts. This will reinforce your capability to meet the revenue targets outlined in the job description.