Key Account Manager

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Welcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.

Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts. Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions.

We are looking for a dedicated Key Account Manager to take full ownership of a portfolio of our key customer accounts. In this role, you will be responsible for driving renewals, identifying and executing up-sell and cross-sell opportunities, and ensuring overall customer satisfaction and success.

You will work closely with customers to understand their needs, support them in adopting Zoho’s suite of products, and help them realize the full value of their investment. By building and nurturing long-term, trusted relationships with stakeholders across all levels of the customer organization, you will play a vital role in their ongoing success. Please note: This is a hybrid role and as such you are expected to work from our Milton Keynes office at least 3 days a week and 2 days from home.

Responsibilities:

Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned accounts, our mid-large size customer portfolio

Develop new business opportunities in your existing customer portfolio to meet upgrade and cross-sell revenue targets.

Build strong relationships with all key decision makers and influencers across the organisation.

Create, maintain and execute account plans for key accounts and coordinate with appropriate internal domain experts for delivery.

Uncover and mitigate any risk that threatens your customers\’ growth, satisfaction, or renewal.

Resolve issue escalations, if needed, working closely with our support, product and engineering teams.

Collaborate with customer\’s implementation partner, wherever needed to achieve overall satisfaction with the solution and create a trusted 3 way partnership between customer, partner, and Zoho.

Use solution selling expertise to respond optimally to customer needs and help them realize business value from adopting Zoho\’s suite of products.

Strengthen client relationships through regular engagements and face-to-face meetings.

Forecast and track key account metrics (e.g. renewal, upgrades and pipeline).

Build a solid base of reference-able customer contacts.

Requirements

8-plus years of business development experience from a software/SaaS background with minimum 3 years in account management targeting mid to large sized companies.

Prior experience in selling enterprise applications such as CRM, ERP, Accounting and HRMS is preferred.

Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets.

Ability to deliver effective presentations and product demos highlighting the key value proposition.

Strong communication, interpersonal and consultative skills.

Comfortable working independently in a distributed and remote environment.

Open to travel domestically for customer meetings.

Comfortable using tools such as CRM for process management and reporting.

An entrepreneurial and supportive environment with opportunities for career progression into senior and leadership roles.

Opportunity to work with and learn from teams in marketing, account management, solution engineering and partnerships management.

Travel expenses to meet with customers.

A vibrant international environment.

Continuous personal & professional development opportunities.

It is important for the applicant to hold a national or EU passport, have a valid work authorisation and be within commutable distance.

The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.

Together, let\’s shape the future of business software!

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