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- Tasks: Own customer accounts, drive growth, and build strong relationships.
- Company: Join Zoho Corporation Europe, a leader in business software innovation.
- Benefits: Enjoy 25 days annual leave, pension contributions, and a Macbook for remote work.
- Why this job: Make a real impact by helping businesses thrive with cutting-edge technology.
- Qualifications: 3-5 years in business development, preferably in SaaS, with strong communication skills.
- Other info: Dynamic, entrepreneurial environment with great career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
As an Account Management Executive you will have complete ownership of a set of our medium-sized customer accounts and responsibility towards the renewals, up-sell and cross-sell opportunities from these. Based on customer\’s needs you will support them and drive adoption of Zoho\’s suite of products. You will build long-term, trusting relationships with various stakeholders within a customer organisation. We truly believe that we will be successful only if our customers are successful and if they derive the value and ROI from their investment in our technology.
Responsibilities
- Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned accounts, our SMB size customer portfolio.
- Develop new business opportunities in your existing customer portfolio to meet upgrade and cross-sell revenue targets.
- Build strong relationships with all key decision makers and influencers across the organisation.
- Create, maintain and execute an account plans for these accounts and coordinate with appropriate internal domain experts for delivery.
- Uncover and mitigate any risk that threatens your customers\’ growth, satisfaction, or renewal. Resolve issue escalations, if needed, working closely with our support, product and engineering teams.
- Collaborate with customer\’s implementation partner, wherever needed to achieve overall satisfaction with the solution and create a trusted 3 way partnership between customer, partner, and Zoho.
- Use solution selling expertise to respond optimally to customer needs and help them realize business value from adopting Zoho\’s suite of products.
- Strengthen client relationships through regular engagements and face-to-face meetings.
- Forecast and track key account metrics (e.g. renewal, upgrades and pipeline).
- Build a solid base of reference-able customer contacts.
Qualifications
- 3-5 years of business development experience in software/SaaS background, with 2+ years of Account Management experience managing MM companies.
- Prior experience in selling SaaS applications such as CRM, ERP, Accounting and HRMS is preferred.
- Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets.
- Ability to deliver effective presentations and product demos highlighting the key value proposition.
- Strong communication, interpersonal and consultative skills.
- Comfortable working independently in a distributed and remote environment.
- Open to travel domestically for customer meetings.
- Comfortable using tools such as CRM for process management and reporting.
- It is important for the applicant to hold a national or EU passport, have a valid work authorisation and be within commutable distance.
- The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.
Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let\’s shape the future of business software!
Benefits
- This is a full-time position with a 40-hour working week.
- 25 annual leave days.
- Permanent contract.
- Pension contributions.
- An entrepreneurial and supportive environment with opportunities for career progression into senior and leadership roles.
- Macbook and additional screens for your WFH setup.
- A vibrant international environment.
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Account Management Executive employer: Zoho Corporation Europe
Contact Detail:
Zoho Corporation Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Management Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for those interviews! Research the company and its products inside out. Be ready to discuss how you can help their customers grow and succeed. Show them you’re not just another candidate, but someone who genuinely cares about their clients’ success.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Account Management Executive
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, make sure to highlight your commitment to customer satisfaction and success. We want to see how you've helped clients grow and thrive in previous roles, so share those stories!
Tailor Your Experience: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that align with the Account Management Executive role. Mention your SaaS experience and any relevant achievements that demonstrate your ability to drive renewals and upsells.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and we can get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Zoho Corporation Europe
✨Know Your Accounts Inside Out
Before the interview, make sure you research the medium-sized customer accounts you'll be managing. Understand their business model, challenges, and how Zoho's products can add value. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Relationship-Building Skills
Be prepared to discuss specific examples of how you've built strong relationships with key decision-makers in previous roles. Highlight your communication and interpersonal skills, as these are crucial for an Account Management Executive. Use stories that demonstrate your ability to foster trust and collaboration.
✨Demonstrate Solution Selling Expertise
Brush up on solution selling techniques and be ready to explain how you've successfully identified customer needs and provided tailored solutions in the past. This is particularly important for showcasing your ability to drive adoption of Zoho's suite of products and meet revenue targets.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle customer escalations. Think of examples where you've mitigated risks or resolved issues effectively. This will help illustrate your capability to ensure customer satisfaction and retention.