Customer Service Executive in London

Position Type
Part-Time (25–30 hours/week) employed on a freelance contract
Languages
English plus Spanish – fluent in both. Italian also helpful.
Experience
Prior Customer Service experience in an online retail environment is vital
Role Overview
We are looking for a proactive and service-oriented team member to join our Customer Service team. In this role, you will be responsible for ensuring that every customer interaction reflects ZOEVA’s commitment to quality, care, and our brand values. This part-time position is ideal for someone with experience in customer service, with a proficiency for languages and a passion for beauty and cosmetics.
Duties and Responsibilities
Support and advise international customers via email and telephone
Collaborate closely with cross-functional departments to quickly resolve product and service inquiries.
Process and respond to customer reviews.
Respond to social media comments and inquiries on platforms such as Facebook, Instagram, and TikTok.
Process returns and ensure timely resolution.
Represent the ZOEVA brand with professionalism and excellence in all communications.
Requirements
Excellent written and spoken English and Spanish. Italian also helpful
Minimum of 2 years experience in customer service or a similar service-oriented role
Confident in using e-commerce platforms (e.g. Shopify) and ERP systems.
A strong affinity for cosmetics and beauty products.
Willingness to work weekend hours.
Strong organisational and prioritisation skills, with the ability to multi-task effectively.
A proactive ‘can-do’ attitude and eagerness to learn and grow.
Skills / Qualifications
Customer-centric mindset with a genuine desire to help others.
Clear and empathetic communication skills across email, phone, and social platforms.
Comfortable working in a dynamic, fast-paced environment.
Tech-savvy with the ability to quickly learn new systems and tools.
Fluent in written and spoken English and Spanish.
Friendly, approachable, and empathetic in all customer interactions.
Resilient under pressure and able to handle challenging situations with professionalism.
Self-motivated with a proactive attitude to problem-solving.
Adaptable and flexible, comfortable with change in a fast-paced environment.
Team player who values collaboration and communication.
Personal Attributes
Friendly, approachable, and empathetic in all customer interactions.
Resilient under pressure and able to handle challenging situations with professionalism.
Self-motivated with a proactive attitude to problem-solving.
Adaptable and flexible, comfortable with change in a fast-paced environment.
Team player who values collaboration and communication.
Why Join ZOEVA Cosmetics?
Customer-First Culture: Be part of a supportive and collaborative team that values empathy, care, and a genuine passion for helping customers.
Meaningful Role: Play a vital part in delivering exceptional customer experiences, resolving inquiries, and building loyalty for a globally recognised beauty brand.
Personal Development: Grow your skills in communication, problem-solving, and digital tools, with opportunities to take on new responsibilities as the team evolves.
Remote Flexibility: Enjoy the flexibility of remote work while staying connected with colleagues and customers across international markets.
Application Process
If you are passionate about delivering exceptional customer experiences, resolving inquiries with care, and representing a leading beauty brand with a customer-first mindset, we’d love to hear from you. Apply now to join ZOEVA Cosmetics and be a part of our next phase of growth!
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