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- Tasks: Assist international customers with beauty inquiries and resolve issues.
- Company: Leading UK cosmetics company with a passion for beauty.
- Benefits: Flexible part-time hours, remote work, and a vibrant team culture.
- Why this job: Combine your love for beauty with customer service in a dynamic role.
- Qualifications: 2 years of customer service experience and bilingual in English and Spanish.
- Other info: Join a supportive team and grow your career in the beauty industry.
The predicted salary is between 13 - 16 £ per hour.
A leading cosmetics company based in the United Kingdom seeks a proactive Customer Service representative for a part-time position. The ideal candidate will have a minimum of 2 years of customer service experience and be fluent in both English and Spanish.
This role involves:
- Advising international customers
- Collaborating with departments to resolve inquiries
- Handling returns
A strong passion for beauty and cosmetics is essential, along with a customer-centric mindset and strong communication skills.
Remote Beauty Customer Support Specialist (Bilingual) in England employer: ZOEVA GmbH
Contact Detail:
ZOEVA GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Beauty Customer Support Specialist (Bilingual) in England
✨Tip Number 1
Make sure to showcase your bilingual skills during interviews. We want to see how you can switch between English and Spanish effortlessly, especially when dealing with customer inquiries.
✨Tip Number 2
Brush up on your beauty knowledge! We love candidates who are passionate about cosmetics. Share your favourite products or trends during your chat with us to show your enthusiasm.
✨Tip Number 3
Prepare for situational questions that test your customer service skills. Think of examples where you've gone above and beyond for a customer, as we want to see that customer-centric mindset in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Remote Beauty Customer Support Specialist (Bilingual) in England
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty and cosmetics shine through! Share any relevant experiences or interests that highlight your enthusiasm for the industry. We want to see that you’re not just looking for a job, but that you genuinely care about the products and the customers.
Highlight Your Customer Service Experience: Make sure to detail your previous customer service roles, especially those where you’ve gone above and beyond for customers. We’re looking for someone with at least 2 years of experience, so don’t be shy about showcasing your skills in resolving inquiries and handling returns.
Bilingual Skills Matter: Since this role requires fluency in both English and Spanish, be sure to mention your language skills prominently in your application. If you have any specific examples of how you've used your bilingual abilities in a customer service setting, share those too!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at ZOEVA GmbH
✨Know Your Beauty Products
Brush up on the company's product range and current trends in the beauty industry. Being able to discuss specific products and their benefits will show your passion for cosmetics and help you connect with the interviewers.
✨Showcase Your Bilingual Skills
Since this role requires fluency in both English and Spanish, be prepared to demonstrate your language skills during the interview. Practice answering common customer service questions in both languages to highlight your proficiency.
✨Prepare for Customer Scenarios
Think of examples from your previous customer service experience where you successfully resolved issues or handled returns. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving abilities.
✨Emphasise Your Customer-Centric Mindset
Be ready to discuss how you prioritise customer satisfaction in your work. Share specific instances where you went above and beyond for a customer, as this will demonstrate your commitment to providing excellent service.
