Role Description
Diagnostics Account Manager
Territory: Swansea, Cardiff, Cheltenham, Worcester
Eligible postcodes: Candidates must live in an SA, CF, LD, HR, NP, DY, WR or GL postcode
Working style: Customer-facing territory role with remote and on-site support
Help veterinary practices deliver better diagnostic care
Zoetis is looking for a Diagnostics Account Manager to support the installation, adoption and utilisation of our VetScan Point of Care analysers, while also supporting our external laboratory business, VPG, now part of Zoetis.
This is an exciting opportunity for a customer-focused professional who understands veterinary or medical clinical environments and can confidently combine technical knowledge, training expertise and commercial awareness. You will work closely with veterinary practices across your assigned territory, helping them integrate diagnostic solutions into their day-to-day workflows and achieve the greatest value from the Zoetis Diagnostics portfolio.
The opportunity
Success in this role will be measured by your ability to:
- Provide in-clinic support to veterinary practices, with an emphasis on the implementation, adoption and utilisation of the Zoetis Point of Care Diagnostic offering and UK reference laboratory.
- Deliver a gold-standard onboarding process for new Zoetis Diagnostics customers.
- Build valued relationships within an assigned territory of veterinary clinics, achieving the goals and objectives of both Zoetis and our customers through the application of the Solution Selling model.
- Assist clinics with all aspects of pre- and post-installation training, operation, applications and education.
- Provide remote and on-site problem-solving and issue resolution for customers, working with our home-based technical support teams.
- Build strong and collaborative relationships with colleagues to ensure we deliver value by maximising the complete Zoetis portfolio.
What you’ll bring
The ideal candidate will be able to demonstrate:
- Customer-focused service skills, with the ability to follow processes, make appropriate decisions, prioritise effectively and ensure a high level of follow-through.
- A strong understanding of general medical or veterinary clinic operations, including diagnostic applications, training requirements and workflow processes.
- Strong presentation skills, with the ability to convey technical information clearly to others.
- Exceptional IT, written and spoken communication skills.
- Change agility and the confidence to adapt in a dynamic environment.
- Commercial acumen.
- Knowledge of diagnostic products, instrumentation and clinic processes.
- Basic knowledge of animal disease states.
- A willingness and commitment to ongoing professional development
Role requirements
- You must live within the territory (SA, CF, LD, HR, NP, DY, WR or GL postcode)
- Ideally, you will have three years of experience working in a veterinary or medical clinical setting.
Why this role matters
Every successful installation, confident user and well-supported clinic helps veterinary teams make informed decisions for their patients. As a Diagnostics Account Manager, you will be at the heart of that journey—bringing together technology, expertise and partnership to help practices improve the way they deliver care.
If you are technically confident, commercially aware and passionate about helping veterinary teams succeed, we would love to hear from you.
Join Zoetis and help make better diagnostic care possible, one practice at a time.
Full time
Regular
Colleague
#J-18808-Ljbffr
Diagnostic Account Manager - Cardiff in Swansea employer: Zoetis
At Zoetis, we pride ourselves on being a leading employer in the animal health sector, offering a collaborative and inclusive work culture that fosters professional growth and innovation. As a Lead Laboratory Accessioner in Bristol, you will have the opportunity to make a meaningful impact on animal health while working alongside dedicated colleagues in a state-of-the-art laboratory environment. We are committed to your development, providing continuous training and support to help you excel in your role and advance your career within our global organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Diagnostic Account Manager - Cardiff in Swansea
✨Join Medical Networks
Get involved in local and national medical associations, like the Royal College of Physicians. These networks can help you connect with mentors and colleagues who might know of openings, plus they're great for staying updated on the latest in medicine and clinical practices.
✨Attend Healthcare Conferences
Make it a habit to attend medical conferences and seminars. These events are fantastic for networking and often feature job boards where hospitals and clinics post their openings. Plus, it’s a good way to get your face recognised in the industry.
✨Leverage Your Medical School's Resources
Don’t forget to use your medical school’s career services! They usually have great connections with hospitals and clinics looking to fill full-time physician positions and can help you with mock interviews or networking events.
✨Apply Directly Through Hospital Websites
When you're ready to apply, make sure to check the careers section of hospital websites directly. Hospitals like Zoetis often post their job openings there first, and applying directly can sometimes give you an edge over other applicants.
Some tips for your application 🫡
Show Off Your Credentials:When applying for a physician role, make sure to highlight your medical qualifications and any special certifications you have. We want to see your medical degree, residency training, and any additional certifications that set you apart, like specialised training in paediatrics or geriatrics. Don’t leave out those all-important letters after your name!
Tailor Your CV to Medicine:Your CV should reflect your experience and skills as a doctor. Be specific about your clinical rotations, medical practice, and any research work you've done – we love seeing quantifiable impacts, so mention how you've improved patient care or led successful treatment plans.
Craft a Personal Statement with Heart:In your cover letter, let us know why you chose medicine and what drives your passion for patient care. Personal stories about transformative experiences—like a memorable patient encounter or a moment that defined your career path—can really make you shine. Remember, we're looking for someone who genuinely cares about their patients!
Demonstrate Continuous Learning:In the medical field, showcasing your commitment to continuous learning is essential. Mention any recent courses, workshops, or conferences you’ve attended, and highlight your willingness to stay updated on medical advancements. This shows us that you’re not just a physician; you're a lifelong learner, ready to adapt and grow.
How to prepare for a job interview at Zoetis
✨Get Clinical Knowledge Sharp
Brush up on your clinical knowledge, particularly in areas relevant to the role at Zoetis. Expect questions about diagnosis, treatment plans, and patient management. Be ready to discuss case studies or even do some role-playing with hypothetical patient scenarios for a more practical assessment.
✨Know Your Procedures and Protocols
Familiarise yourself with the latest procedures and protocols that are specific to the field of medicine you’re applying to. Whether it’s surgical techniques or patient care protocols, being able to discuss these confidently can really set you apart in the interview at Zoetis.
✨Show You're a Team Player
In the medical field, collaboration is key. Have examples ready that showcase your teamwork and communication skills. Talk about how you've worked with nurses, specialists, or other doctors in the past to provide the best care for your patients. This shows you're ready to integrate into the team at Zoetis.
✨Stay Current with Medical Trends
Make sure you’re clued up on the latest medical trends, research, and innovations. Not only does this prepare you for technical questions, but it also shows your passion for the field. Be ready to discuss how these trends might affect your practice at Zoetis.
