At a Glance
- Tasks: Oversee Quality Management System and ensure compliance across UK and Ireland laboratories.
- Company: Join a leading veterinary health company committed to quality and safety.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Travel opportunities and a supportive team culture await you!
- Why this job: Make a real impact on quality assurance in a dynamic healthcare environment.
- Qualifications: Bachelor's degree in natural science and experience in Quality Assurance required.
The predicted salary is between 37800 - 46200 £ per year.
Reporting to the Associate Director Reference Laboratories UK & Ireland, the UK Quality Manager will oversee the Quality Management System for the UK and Ireland reference laboratories. Based at one of the UK sites, the post holder will be required to travel to other sites, including Cork, Ireland.
Responsibilities will include:
- Training staff on the QMS and topics related to quality
- Non-conforming event (NCE) management
- Internal auditing
- Document control
- Policy/SOP writing
- Quality metric compilation/reporting
- Liaising with key leaders in other parts of the organization
- Other quality-related duties as assigned
The non-conforming event management duties will include triaging and tracking reported non-conforming events and working with all levels of reference lab staff to ensure timely, appropriate and effective investigation and implementation of corrective/preventive actions (CAPAs). The Quality Manager will carry out investigations and formulate/implement CAPAs for non-technical issues as assigned and work with technical staff to ensure appropriate issue resolution. The role will also support in the management of Health and Safety across the reference laboratories, collating data and compiling management reports, document control, and assisting with root cause investigations in collaboration with relevant technical teams and leaders.
POSITION RESPONSIBILITIES:
- Triaging, tracking and resolving reported non-conforming events - 40%
- Training staff on Quality Management System and topics related to quality - 10%
- Compilation and reporting of quality & safety metrics - 15%
- Internal auditing, on location in base site and traveling to other UK and Ireland ZRL labs - 20%
- Writing policies/SOPs and Document Control Duties - 10%
- Other duties as assigned - 5%
Organisational Relationships: The Quality Manager will interact with the Quality Management Team, Heads of Laboratories, Laboratory Supervisors, other Operations leaders, customer service team, front line lab staff and colleagues on the Medical Team.
Education & Experience: A Bachelors degree in a natural science is required. At least one year on the bench in a veterinary or clinical laboratory required. At least three years’ experience in a Quality Assurance related role required. Experience in Non-conforming Event Management, SOP/policy writing, quality metric development/reporting and internal auditing preferred. Training in systems thinking and/or Just Culture preferred. Certification as ISO auditor and/or ASQ preferred.
Technical skills requirements: Proficient in use of Microsoft Word, Excel, Outlook and internet required. Preferred skills include experience configuring and using compliance software, skilled in use of Excel, Power BI and/or other similar software to perform statistical analyses and produce metric reports and dashboards, internal auditing and delivering summary reports, and skilled in relationship building.
Physical position requirements: Onsite role with remote days possible. Sitting at computer for long periods of time. Standing for 1-2 hours when auditing or shadowing.
Travel requirements: 15-25% (negotiable).
Quality Manager, UK & Ireland in Hitchin employer: Zoetis
At Zoetis, we pride ourselves on being a leading employer in the animal health sector, offering a collaborative and inclusive work culture that fosters professional growth and innovation. As a Lead Laboratory Accessioner in Bristol, you will have the opportunity to make a meaningful impact on animal health while working alongside dedicated colleagues in a state-of-the-art laboratory environment. We are committed to your development, providing continuous training and support to help you excel in your role and advance your career within our global organisation.
