At a Glance
- Tasks: Oversee quality management systems and ensure compliance across UK and Ireland labs.
- Company: Join Zoetis, the leading animal health company making a global impact.
- Benefits: Enjoy comprehensive benefits, work-life balance, and professional growth opportunities.
- Other info: Dynamic role with travel opportunities and a supportive, people-first culture.
- Why this job: Make a real difference in animal care while advancing your career.
- Qualifications: Bachelor's degree in a natural science and experience in quality assurance required.
The predicted salary is between 37800 - 46200 £ per year.
Reporting to the Associate Director Reference Laboratories UK & Ireland, the UK Quality Manager will oversee the Quality Management System for the UK and Ireland reference laboratories. Based at one of the UK sites, the post holder will be required to travel to other sites, including Cork, Ireland.
Responsibilities will include:
- Training staff on the QMS and topics related to quality
- Non-conforming event (NCE) management
- Internal auditing
- Document control
- Policy/SOP writing
- Quality metric compilation/reporting
- Liaising with key leaders in other parts of the organization
- Other quality-related duties as assigned
The non-conforming event management duties will include triaging and tracking reported non-conforming events and working with all levels of reference lab staff to ensure timely, appropriate and effective investigation and implementation of corrective/preventive actions (CAPAs). The Quality Manager will carry out investigations and formulate/implement CAPAs for non-technical issues as assigned and work with technical staff to ensure appropriate issue resolution.
The role will also support in the management of Health and Safety across the reference laboratories, collating data and compiling management reports, document control, and assisting with root cause investigations in collaboration with relevant technical teams and leaders.
Position Responsibilities:
- Triaging, tracking and resolving reported non-conforming events - 40%
- Training staff on Quality Management System and topics related to quality - 10%
- Compilation and reporting of quality & safety metrics - 15%
- Internal auditing, on location in base site and traveling to other UK and Ireland ZRL labs - 20%
- Writing policies/SOPs and Document Control Duties - 10%
- Other duties as assigned - 5%
Organisational Relationships:
The Quality Manager will interact with the Quality Management Team, Heads of Laboratories, Laboratory Supervisors, other Operations leaders, customer service team, front line lab staff and colleagues on the Medical Team.
Education & Experience:
A Bachelor's degree in a natural science is required. At least one year on the bench in a veterinary or clinical laboratory is required. At least three years’ experience in a Quality Assurance related role is required. Experience in Non-conforming Event Management, SOP/policy writing, quality metric development/reporting and internal auditing preferred.
Technical Skills Requirements:
Proficient in use of Microsoft Word, Excel, Outlook and internet required. Preferred skills include experience configuring and using compliance software, skilled in use of Excel, Power BI and/or other similar software to perform statistical analyses and produce metric reports and dashboards.
Physical Position Requirements:
Onsite role with remote days possible. Sitting at computer for long periods of time. Standing for 1-2 hours when auditing or shadowing. Travel requirements 15-25% (negotiable).
Why Join Zoetis?
At Zoetis, we are driven by a singular purpose: to nurture the world and humankind by advancing animal care. As the world’s leading animal health company, we innovate, collaborate, and make a real impact—every day.
- Innovative Science & Technology: Work with cutting-edge solutions that enhance animal health and well-being.
- Global Impact: Join a team that supports veterinarians, farmers, and pet owners worldwide.
- People-First Culture: Thrive in an environment that values diversity, growth, and work-life balance.
- Sustainability & Responsibility: Make a difference in a company committed to a healthier, more sustainable world.
Comprehensive Benefits:
- Life assurance, group income protection, and a robust pension plan with a generous company contribution.
- Private medical insurance, health assessments, dental insurance, and discounted gym memberships.
- Access mortgage advice, will writing services, and a share ownership plan with matching contributions.
- Paid annual leave to rest and recharge.
- Industry-competitive salaries, merit-based salary progression, and a global performance bonus.
- Employee Assistance Programme offers counselling, welfare advice, and a 24-hour confidential helpline.
Our Core Beliefs:
- We invest in our people and their growth.
- Integrity and ethics guide everything we do.
- We put our customers at the heart of our business.
- We take ownership and drive results.
- Collaboration makes us stronger.
Your passion for animals and science can shape the future. Are you ready to grow with us?
Quality Manager, UK & Ireland in Exeter employer: Zoetis
At Zoetis, we pride ourselves on being a leading employer in the animal health sector, offering a collaborative and inclusive work culture that fosters professional growth and innovation. As a Lead Laboratory Accessioner in Bristol, you will have the opportunity to make a meaningful impact on animal health while working alongside dedicated colleagues in a state-of-the-art laboratory environment. We are committed to your development, providing continuous training and support to help you excel in your role and advance your career within our global organisation.
