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- Tasks: Support global veterinary services and ensure top-notch client satisfaction from anywhere.
- Company: Join Zoetis, a leader in animal health with a focus on digital innovation.
- Benefits: Enjoy flexible remote work and long-term contract stability.
- Why this job: Make a real impact in veterinary diagnostics while working with global specialists.
- Qualifications: Must be a Certified Veterinary Technician/Nurse with clinical experience.
- Other info: Collaborate remotely and contribute to cutting-edge digital pathology services.
The predicted salary is between 30000 - 42000 £ per year.
Zoetis is seeking a Virtual Lab Coordinator (Contractor) to provide operational support for our Clinical Consultation Service and Imagyst Digital Cytopathology service. The contractor will interact with internal stakeholders, external consultants, and veterinary customers, ensuring streamlined service delivery and optimal client satisfaction.
This arrangement does not constitute an employment relationship with Zoetis. No employee benefits are provided and the contractor will operate independently, under the terms outlined by the contract and supervising manager.
Key Responsibilities- Support the daily workflow of the Global Digital Cytopathology Service and Clinical Consultation Service under guidance from Virtual Laboratory Managers.
- Review and validate clinical consultation requests per process guidelines.
- Monitor shared mailboxes and chat channels, triaging and responding to service inquiries within agreed timeframes.
- Troubleshoot platform issues for Zoetis colleagues, customers, and contract consultants. Escalate technical issues as needed.
- Coordinate with contract clinical pathologists, consultants, and full-time specialists to facilitate service coverage and onboarding.
- Maintain positive interactions with vendors, consultants, Zoetis stakeholders, and veterinary customers, upholding a high level of service and professionalism.
- Assist with the management of agreements, NDAs, and monthly invoice reconciliation related to contractor and vendor activities.
- Gather and communicate feedback to product managers and developers to support platform optimization.
- Attend team meetings as requested under contract terms and contribute constructively.
- Complete additional tasks assigned by Zoetis management, consistent with contractual scope.
- Education: Certified Veterinary Technician/Nurse (CVT, RVT, LVT) with clinical experience.
- Preferred: Bachelor’s degree in a related field.
- Experience: Demonstrated experience supporting veterinary or clinical laboratory environments.
- In-depth knowledge of the veterinary industry and clinical operations.
- Strong relationship management and customer service skills.
- Proficient with technology, digital platforms, and Microsoft Office suite.
- Ability to work independently, set priorities, and exercise sound judgment.
- Excellent interpersonal, verbal, and written communication skills.
- Adaptable, proactive, and collaborative.
- Experience with troubleshooting, problem-solving, and remote collaboration tools.
- Comfortable managing schedule and deliverables to meet contract obligations.
- Experience participating in feedback/testing cycles for digital services is a plus.
- Location: Fully remote.
- Schedule: Monday to Friday; approximate hours 8am–5pm or 9am–6pm based on project needs and contract (flexibility may be required during onboarding and peak periods).
- Compensation: By invoice, as agreed upon in contract terms.
- Duration: Through December 2026 with possible extension.
- Work remotely with a global leader in animal health.
- Be part of innovative digital pathology and consultation services.
- Long-term contract stability with potential extension.
- High-impact role supporting veterinarians and diagnostic excellence worldwide.
Virtual Lab Coordinator - Contract role - Fully remote employer: Zoetis Inc
Contact Detail:
Zoetis Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Virtual Lab Coordinator - Contract role - Fully remote
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Virtual Lab Coordinator role.
✨Tip Number 2
Get your digital presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your skills as a Certified Veterinary Technician/Nurse. Engage with relevant content and connect with industry professionals to boost your visibility.
✨Tip Number 3
Prepare for virtual interviews by practising common questions related to clinical consultation and digital pathology. Show off your problem-solving skills and adaptability, as these are key traits for the role!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Zoetis and contributing to their innovative services.
We think you need these skills to ace Virtual Lab Coordinator - Contract role - Fully remote
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience as a Certified Veterinary Technician/Nurse. We want to see how your skills align with the role, so don’t hold back on showcasing your clinical experience and any tech-savvy abilities you have!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. We love seeing applicants who understand what we do at Zoetis and can connect their background to our mission in digital innovation and client excellence.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of why you’re the perfect fit for the Virtual Lab Coordinator position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Zoetis Inc
✨Know Your Stuff
Make sure you brush up on your veterinary knowledge and clinical operations. Since this role involves supporting digital pathology and consultation services, being well-versed in these areas will show that you're the right fit for the job.
✨Showcase Your Tech Skills
As a Virtual Lab Coordinator, you'll be using various digital platforms. Be prepared to discuss your experience with technology and troubleshooting issues. Highlight any specific tools or software you've used in previous roles to demonstrate your proficiency.
✨Demonstrate Your Customer Service Skills
This position requires strong relationship management and customer service skills. Think of examples from your past experiences where you successfully managed client interactions or resolved issues, and be ready to share them during the interview.
✨Be Ready to Collaborate
Since you'll be working with a global team, emphasise your ability to work independently while also collaborating effectively. Prepare to discuss how you've successfully worked with remote teams in the past and how you can contribute to a positive team dynamic.
