At a Glance
- Tasks: Provide top-notch software support and training for veterinary practices in English and Spanish.
- Company: Join a dynamic team at a leading software company focused on animal health.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for professional growth.
- Other info: Work independently in a fast-paced environment with great career advancement potential.
- Why this job: Make a real difference in the veterinary field while honing your tech skills.
- Qualifications: Fluent in English and Spanish with strong customer service and IT skills.
The predicted salary is between 30000 - 40000 £ per year.
Core Responsibilities
- Act as the first point of contact for all inbound support calls and emails from Virtual Recall customers in English and Spanish.
- Install Virtual Recall software remotely across a variety of networks, environments, and hardware setups, ensuring all installations are completed accurately and efficiently.
- Troubleshoot and resolve any issues arising during the installation process, maintaining detailed records of installations and configurations.
- Train veterinary practice staff on product usage and best practices, ensuring a high-quality onboarding experience.
- Send customer communications on behalf of practices to inform and educate pet owners.
- Proactively monitor alerts and action items for assigned practices.
- Create and maintain clear, accurate support documentation on the Support Wiki/SharePoint site.
- Support the UK team by translating documents, communications, and training material when needed.
- Become fully trained and self-sufficient in the complete product suite.
- Collaborate with other team members to improve processes and procedures.
- Collaborate with sales teams to ensure aligned customer support, smooth onboarding, and a unified understanding of practice needs.
- Work with Corporate & Buying Groups, attending meetings when required, delivering projects & supporting group-level initiatives.
Qualifications
- Excellent written and spoken English and Spanish required.
- Excellent attention to detail: Ability to meticulously follow installation procedures and ensure every detail is correct.
- Consistency: Ability to repeat tasks to the same high quality and consistency every time, within the specified target timeframes.
- Independence: Happy to work independently and remotely, managing your own time and workload effectively.
- Customer value focus: Desire to ensure the end customer receives the highest possible value from the service provided by the software.
- Strong customer service and communication skills, with the ability to build rapport quickly.
- Confident troubleshooting skills and the ability to adapt within a fast-moving, growing environment.
- Highly organised and self-sufficient, with good attention to detail.
- Good general IT skills and comfort working with remote access tools and varied technical setups.
- Strong general IT skills required.
- Experience with SQL, HTML, or CSS is advantageous.
- Experience within the veterinary or animal health industry is beneficial but not essential.
- Minimum 3 years in a customer-facing technical support role or equivalent IT support position, ideally with experience supporting software products remotely.
- Additional language fluency is desirable (Italian).
Additional Requirements
- Travel Requirement: All installation, support & training activities are carried out remotely.
- Full time.
International Software Support Specialist (Spanish and English speaking) in Leatherhead employer: Zoetis Inc
At Virtual Recall, we pride ourselves on being an exceptional employer that values both professional growth and a supportive work culture. As an International Software Support Specialist, you will enjoy the flexibility of remote work while receiving comprehensive training and development opportunities, ensuring you thrive in your role. Our commitment to customer satisfaction and teamwork fosters an environment where your contributions are recognised and valued, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land International Software Support Specialist (Spanish and English speaking) in Leatherhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zoetis Inc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zoetis Inc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zoetis Inc:Your cover letter is your chance to shine! Tell us why you want to work at Zoetis Inc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zoetis Inc!
How to prepare for a job interview at Zoetis Inc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
