At a Glance
- Tasks: Deliver exceptional customer service and manage the Order to Cash process.
- Company: Join Zoetis, a leader in animal health with a supportive team culture.
- Benefits: Gain valuable experience, develop skills, and enjoy a collaborative work environment.
- Other info: Opportunities for growth and continuous learning in a dynamic setting.
- Why this job: Make a real impact by helping customers and building strong relationships.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Customer Support Executive – 12 months contract role (SNCSE) Leatherhead, England
Location
Leatherhead
Department
Customer Service | Commercial Operations
Reporting to
- Customer Support Manager
- Join Zoetis and Make Every Customer Interaction Count
At Zoetis, we're passionate about supporting animal health through exceptional customer service. We're looking for a proactive, customer-focused
Customer Support Executive to join our Customer Service team in Walton Oaks.
As the first point of contact for our customers, you'll play a vital role in delivering an outstanding customer experience while managing the full Order to Cash (OTC) process.
You'll work closely with customers, wholesalers, commercial teams and internal stakeholders to ensure orders are processed efficiently, queries are resolved promptly, and strong relationships are built that drive customer loyalty and commercial success.
If you thrive in a fast‑paced environment, enjoy problem-solving, and take pride in delivering excellent service, we'd love to hear from you.
- What You'll Be Doing
- Customer Service & Order to Cash
- Manage the complete Order to Cash (OTC) process from order placement through to invoicing.
- Process customer orders accurately and efficiently.
- Handle customer enquiries relating to orders, deliveries, stock availability, payments and invoices.
- Resolve service issues promptly while meeting agreed Service Level Agreements (SLAs).
- Build and maintain strong working relationships with wholesalers and direct customers.
- Take ownership of customer queries from initial contact through to successful resolution.
- Customer Support
- Act as the first point of contact for internal and external customers.
- Respond to customer, field sales and stakeholder enquiries professionally and efficiently.
- Ensure all enquiries are logged and managed in line with Standard Operating Procedures (SOPs).
- Deliver a personalised, high‑quality customer experience every time.
- Maintain the highest standards of compliance, including Pharmacovigilance policies, Global Vet Policy, Zoetis values and local codes of practice.
- Business Support
- Provide administrative support across Commercial Operations.
- Manage business unit payments through SAP.
- Support budget tracking and marketing payment administration.
- Coordinate commercial meetings, exhibitions and external events across the UK.
- Organise venues, logistics and event administration.
- Prioritise multiple tasks effectively while meeting deadlines.
About You
We're looking for someone who genuinely enjoys helping customers and building positive relationships.
You’ll have
- Experience working in a customer‑facing or customer service role.
- Excellent written and verbal communication skills.
- Strong organisational and time management abilities.
- Excellent attention to detail with strong analytical and problem‑solving skills.
- The ability to prioritise competing demands in a busy environment.
- Confidence building relationships with customers and internal stakeholders.
- A proactive approach with the ability to take ownership of your workload.
Experience using SAP or Order to Cash systems would be an advantage but is not essential, as training can be provided.
We welcome applications from candidates across a wide range of industries. Previous experience within Animal Health or Healthcare is beneficial but not required.
What Success Looks Like
You’ll be someone who
- Delivers outstanding customer service every day.
- Takes ownership of customer issues and sees them through to resolution.
- Works collaboratively with colleagues across the business.
- Embraces change and continuously looks for ways to improve.
- Uses initiative and contributes to a best‑in‑class customer support function.
- Builds trusted relationships with customers and colleagues alike.
Our Values
At Zoetis, our values guide everything we do.
- Our Colleagues Make the Difference
- Bring a positive attitude.
- Share knowledge and support your teammates.
- Always Do the Right Thing
- Be open to change.
- Listen, learn and act with integrity.
- Customer Obsessed
- Deliver exceptional service every time.
- Treat every customer as an individual.
- Run It Like You Own It
- Take ownership and accountability.
- Look for opportunities to improve.
- Collaborate across teams.
- Celebrate success together.
Qualifications & Experience
- No specific qualifications are required.
- Previous experience in a customer‑focused environment is essential.
- SAP and Order to Cash experience is desirable.
- Experience from any industry is welcomed.
- Travel
Occasional travel within the UK may be required.
Why Join Zoetis?
At Zoetis, you'll be part of a collaborative, supportive team where your contribution genuinely makes a difference.
We invest in our people, encourage continuous learning and provide opportunities to grow your career while delivering exceptional service to our customers.
If you're passionate about customer service and want to be part of a company committed to excellence, we'd love to hear from you.
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Customer Support Executive 12 months contract role in Leatherhead employer: Zoetis Inc
Zoetis Inc. is an exceptional employer, offering a dynamic work culture in Leatherhead that fosters innovation and collaboration among its teams. With a strong commitment to employee growth, the company provides ample opportunities for professional development and advancement, ensuring that every team member can thrive in their career while contributing to meaningful global initiatives in animal health.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive 12 months contract role in Leatherhead
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Zoetis Inc.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Zoetis Inc. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Support Executive 12 months contract role in Leatherhead
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Zoetis Inc.
How to prepare for a job interview at Zoetis Inc
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Zoetis Inc's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Zoetis Inc offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
