At a Glance
- Tasks: Support veterinary practices with diagnostic solutions and build strong customer relationships.
- Company: Join Zoetis, a leader in veterinary diagnostics and animal health innovation.
- Benefits: Enjoy a competitive salary, professional development, and a collaborative work culture.
- Other info: Field-based role with significant travel across Scotland, offering excellent career growth opportunities.
- Why this job: Make a real impact in animal health while developing your skills in a dynamic environment.
- Qualifications: Experience in veterinary or healthcare fields, strong communication, and problem-solving skills.
The predicted salary is between 40500 - 49500 £ per year.
- Diagnostic Account Manager (DAM) - Scotland (12 month Contract) (CDDAM) Scotland
- Diagnostic Account Manager (DAM)
Location
Scotland (Field-Based, UK)
Business Unit
Companion Animal & Diagnostics
Reports To
- Diagnostics Area Business Manager
- Join Zoetis and Help Shape the Future of Veterinary Diagnostics
At Zoetis, we are dedicated to advancing animal health through innovation, expertise, and strong customer partnerships. We are seeking a highly motivated and customer-focused
Diagnostic Account Manager (DAM) to join our Companion Animal & Diagnostics team in Scotland.
This is an exciting field-based opportunity for an experienced veterinary, scientific, or healthcare professional who combines technical expertise with commercial acumen.
As a Diagnostic Account Manager, you will play a critical role in supporting veterinary practices, research laboratories, and academic institutions to maximise the value of our Vet Scan diagnostic solutions while driving business growth across your territory.
The Role
As a Diagnostic Account Manager, you will provide hands‑on support to existing Zoetis Vet Scan customers, ensuring successful implementation, training, optimisation, and ongoing utilisation of our diagnostic products.
You will be responsible for building long‑term customer relationships, identifying growth opportunities, and delivering exceptional customer experiences.
Working closely with colleagues across sales, training, technical support, and key account management, you will help customers improve workflows, increase diagnostic utilisation, and achieve better clinical and business outcomes.
Key Responsibilities
- Account Planning & Business Development
- Maintain expert knowledge of the Zoetis diagnostics portfolio, market trends, competitors, and industry developments.
- Develop and execute strategic account plans in collaboration with internal stakeholders.
- Analyse territory performance and identify opportunities to improve customer utilisation and sales growth.
- Support the delivery of territory sales targets and market share growth objectives.
- Maintain accurate customer records and activity reports through CRM systems.
- Customer Relationship Management
- Build and maintain strong, long-term partnerships with veterinary practices and key stakeholders.
- Deliver tailored customer solutions using Zoetis products, services, and support resources.
- Identify opportunities for additional diagnostic equipment and consumable sales within existing accounts.
- Share best practice and contribute to the success of the wider diagnostics team.
- Technical Support & Training
- Provide advanced onsite technical support for diagnostic systems and applications.
- Install, validate, and onboard new diagnostic equipment.
- Deliver product training, workshops, presentations, lunch‑and‑learn sessions, and clinical education events.
- Develop in‑practice diagnostic champions who become key users and advocates of our solutions.
- Conduct analyser maintenance, software updates, and connectivity support where appropriate.
- Ensure all relevant practice staff are trained and competent in the use of diagnostic equipment.
- Sales & Territory Management
- Deliver customer‑facing activity in line with agreed KPIs and territory objectives.
- Identify and convert opportunities for additional product sales and increased diagnostic utilisation.
- Implement marketing campaigns and strategic initiatives aligned to customer needs.
- Ensure timely follow‑up and effective execution of customer action plans.
- Compliance & Governance
- Maintain the highest standards of business conduct and compliance.
- Adhere to Zoetis policies, Pharmacovigilance requirements, local industry codes, and company values.
- Manage customer support budgets responsibly and maintain accurate business records.
About You
We're looking for a proactive, commercially minded professional who thrives in a customer‑facing environment and enjoys solving complex challenges.
- Exceptional sales and relationship‑building ability
- Strong communication, influencing, and negotiation skills
- Excellent problem‑solving capability
- Strong planning, organisation, and prioritisation skills
- Digital and analytical fluency
- Strong IT skills and confidence using CRM systems
- Ability to work independently and manage a large territory
- High levels of resilience, drive, and self‑motivation
- Effective stakeholder management and collaboration skills
- Continuous learning mindset and adaptability to change
Qualifications & Experience
- You will ideally have experience in one or more of the following areas:
- Veterinarian, Registered Veterinary Nurse, Veterinary Technician, or equivalent clinical background
- Medical or veterinary field sales representative
- Animal health, healthcare, or scientific industry professional
- Customer‑facing technical support or training role
- Relevant technical, clinical, veterinary, medical, or scientific experience
- Understanding of veterinary practice operations and purchasing processes
- Experience delivering training, coaching, or education to groups and individuals
- Full UK driving licence
- Strong IT literacy and proficiency with business software applications
Why Zoetis?
At Zoetis, our colleagues make the difference.
We are passionate about innovation, customer success, and improving animal health outcomes.
We foster a culture of collaboration, continuous learning, accountability, and integrity, empowering our people to grow and succeed.
If you are looking for a rewarding role where you can combine technical expertise, customer engagement, and commercial success while making a real impact in veterinary diagnostics, we'd love to hear from you.
- Travel Requirements
- This is a highly field‑based role, with approximately
80% of your time spent visiting customers across Scotland and the wider region .
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Diagnostic Account Manager (DAM) - Scotland (12 month Contract) employer: Zoetis Inc
Zoetis Inc. is an exceptional employer, offering a dynamic work culture in Leatherhead that fosters innovation and collaboration among its teams. With a strong commitment to employee growth, the company provides ample opportunities for professional development and advancement, ensuring that every team member can thrive in their career while contributing to meaningful global initiatives in animal health.
StudySmarter Expert Advice🤫
We think this is how you could land Diagnostic Account Manager (DAM) - Scotland (12 month Contract)
✨Join Medical Networks
Get involved in local and national medical associations, like the Royal College of Physicians. These networks can help you connect with mentors and colleagues who might know of openings, plus they're great for staying updated on the latest in medicine and clinical practices.
✨Attend Healthcare Conferences
Make it a habit to attend medical conferences and seminars. These events are fantastic for networking and often feature job boards where hospitals and clinics post their openings. Plus, it’s a good way to get your face recognised in the industry.
✨Leverage Your Medical School's Resources
Don’t forget to use your medical school’s career services! They usually have great connections with hospitals and clinics looking to fill full-time physician positions and can help you with mock interviews or networking events.
✨Apply Directly Through Hospital Websites
When you're ready to apply, make sure to check the careers section of hospital websites directly. Hospitals like Zoetis Inc often post their job openings there first, and applying directly can sometimes give you an edge over other applicants.
We think you need these skills to ace Diagnostic Account Manager (DAM) - Scotland (12 month Contract)
Some tips for your application 🫡
Show Off Your Credentials:When applying for a physician role, make sure to highlight your medical qualifications and any special certifications you have. We want to see your medical degree, residency training, and any additional certifications that set you apart, like specialised training in paediatrics or geriatrics. Don’t leave out those all-important letters after your name!
Tailor Your CV to Medicine:Your CV should reflect your experience and skills as a doctor. Be specific about your clinical rotations, medical practice, and any research work you've done – we love seeing quantifiable impacts, so mention how you've improved patient care or led successful treatment plans.
Craft a Personal Statement with Heart:In your cover letter, let us know why you chose medicine and what drives your passion for patient care. Personal stories about transformative experiences—like a memorable patient encounter or a moment that defined your career path—can really make you shine. Remember, we're looking for someone who genuinely cares about their patients!
Demonstrate Continuous Learning:In the medical field, showcasing your commitment to continuous learning is essential. Mention any recent courses, workshops, or conferences you’ve attended, and highlight your willingness to stay updated on medical advancements. This shows us that you’re not just a physician; you're a lifelong learner, ready to adapt and grow.
How to prepare for a job interview at Zoetis Inc
✨Get Clinical Knowledge Sharp
Brush up on your clinical knowledge, particularly in areas relevant to the role at Zoetis Inc. Expect questions about diagnosis, treatment plans, and patient management. Be ready to discuss case studies or even do some role-playing with hypothetical patient scenarios for a more practical assessment.
✨Know Your Procedures and Protocols
Familiarise yourself with the latest procedures and protocols that are specific to the field of medicine you’re applying to. Whether it’s surgical techniques or patient care protocols, being able to discuss these confidently can really set you apart in the interview at Zoetis Inc.
✨Show You're a Team Player
In the medical field, collaboration is key. Have examples ready that showcase your teamwork and communication skills. Talk about how you've worked with nurses, specialists, or other doctors in the past to provide the best care for your patients. This shows you're ready to integrate into the team at Zoetis Inc.
✨Stay Current with Medical Trends
Make sure you’re clued up on the latest medical trends, research, and innovations. Not only does this prepare you for technical questions, but it also shows your passion for the field. Be ready to discuss how these trends might affect your practice at Zoetis Inc.
