Senior Product Manager

You’ll join ZOE’s Product team, which sets product direction across the company. This is not a feature-delivery role - PMs at ZOE are expected to think strategically, make decisions, and own outcomes. You’ll define problems, make trade-offs, and work closely with partners across Engineering, Design, Data Science, and Nutrition Science. Reporting directly to the Chief Product Officer, you’ll work with Product leadership to build and scale an app designed to improve the health of millions. As part of the centralised Product team, you’ll help drive a consistent experience across the ZOE ecosystem and ship products grounded in science and real user impact.

As the Product Manager for our E-commerce Platform, you will own the technical foundation that powers how people discover, evaluate, and purchase ZOE. This role is about building the right platform for growth: scalable, reliable, and designed for rapid experimentation. You’ll ensure teams can move fast, test ideas, and learn what truly helps users get started on their health journey. You are the gateway into ZOE. The choices you make determine how easily people can access our science and begin improving their health. You’ll work closely with Engineering, Design, Data, and Science partners to translate complex health and microbiome concepts into a clear, trustworthy experience, without compromising scientific integrity. You’ll define platform capabilities, set standards for experimentation and measurement, and make trade-offs that balance speed, quality, and long‑term scalability. When you succeed, more people reach the science and health they deserve, and ZOE has a platform built to grow with them.

What you will do:

• Lead the strategy for our web storefront and checkout flows, turning complex biological testing concepts into a frictionless, high‑converting experience.
• Collaborate with our world‑class scientists to translate Gut Microbiome, Blood Sugar, and Blood Fat insights into a compelling commercial narrative.
• Optimise the transition from a one‑time kit purchase to a long‑term health membership, balancing immediate revenue with Life‑Time Value (LTV).
• Use data (e.g. Mixpanel) to identify friction and provide actionable insights.
• Lead by example in discovery, documentation (PRDs), and data‑led decision‑making.
• Serve as a strategic partner to Engineering, Branding and Commercial ensuring the e‑commerce roadmap is aligned with broader company milestones.

Who you are:

• 5+ years in Product Management, ideally within E‑commerce or Growth.
• Familiarity with modern commerce stacks (Shopify, Headless CMS, or custom‑built checkout engines).
• Ability to thrive in fast‑paced environments while managing multiple high‑stakes stakeholders simultaneously.
• Strong communication skills to explain complex technical trade‑offs to non-technical stakeholders.
• A track record of mentoring others and providing constructive feedback.

Our Hiring Process:

We value your time and aim for a transparent, efficient experience. Our process is designed to evaluate your strategic thinking, technical commerce expertise, and alignment with our mission to improve global health.

• Talent Acquisition Screen (30 min): We’ll dive into your background, your career motivations, and your initial "why" for joining ZOE.
• Hiring Manager Deep Dive (30 min): A high‑level technical and strategic conversation covering your experience scaling e‑commerce platforms and your approach to product ownership.
• The Remote Loop: We schedule three sessions over a window of 10 working days to give you space to be at your best.
• Case Study & Deep Dive (60 min): You will receive a brief e‑commerce challenge focusing on a ZOE‑specific product problem.
• Cross‑Functional Partnership (45 min): You’ll meet your future partners and explore how you translate complex biological data into a commercial narrative.
• Leadership & Values (45 min): A final session with our CPO and CEO discussing long‑term vision and your track record of mentoring.

We want to hear from you! If you are genuinely excited about ZOE's mission and this opportunity, please don’t hesitate to apply—even if you don’t meet every single requirement listed. We fundamentally value potential and commitment above all else.