At a Glance
- Tasks: Lead the launch of ZOE's health products in UK retail, managing key accounts and driving performance.
- Company: Join ZOE, a pioneering health brand transforming personalised nutrition into retail.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic team environment focused on collaboration and innovation.
- Why this job: Make a real impact by shaping how ZOE appears on physical shelves.
- Qualifications: 2-4 years in retail account management with strong negotiation skills.
The predicted salary is between 40500 - 49500 £ per year.
Help build ZOE’s physical Retail presence from the ground up. ZOE has built a world-class personalised health product, and now we’re taking our physical products into retail. We’re looking for a National Retail Account Manager with an FMCG or Consumer Health background to help turn that ambition into reality, owning retailer relationships, product launches, vendor setups, and trading performance that will shape how ZOE shows up on physical shelves. You’ll have the opportunity to build how we work with retailers from the ground up, sitting within our Supply Chain & Operations team while collaborating across Commercial, Operations, Marketing, and Logistics to make things happen. If you’re commercially minded, operationally sharp, assertive in negotiations, and excited by hands-on retail launch execution, this is your opportunity to have a real impact.
About the Role
ZOE is entering an exciting phase of growth, and we’re looking for a dedicated National Retail Account Manager to help shape and scale our physical retail channel (across UK grocery, pharmacy, high street, and health & wellness channels) while supporting key commercial partnerships. This is a highly operational, high-impact role for someone who thrives on turning commercial opportunities into structured launch plans, seamless supply chain coordination, and strong on-shelf execution. You’ll own the day-to-day commercial and operational management of our retail accounts, ensuring launch critical paths are executed across multiple fast-paced launches, retailer portal administration is flawless, trading performance is actively managed, and stock flow is coordinated across the business.
About the Team
You’ll join the Supply Chain team within ZOE’s wider Operations organisation, reporting to the Associate Director of Operations. The team makes sure ZOE’s physical products can be launched, supplied, and scaled reliably. You’ll work closely with Commercial, Finance, Legal, Marketing, Growth, Product, Quality, Customer Operations, Creative, suppliers, warehouses, and logistics providers. The team is distributed across the UK, EU, and US, working remotely and cross-functionally with a strong focus on reliable execution, clear ownership, and fast problem-solving.
What You’ll Be Doing
- Parallel Launch Execution & Onboarding: Own retailer setup, critical path management, and operational readiness from initial account setup through to live trading on shelves. Manage multiple major retail launches running concurrently or in quick succession.
- Commercial Negotiation & Pushback: Lead commercial preparations and negotiations, owning Joint Business Planning (JBP) inputs, trading terms, operational requirements, and follow-up actions. Confidently negotiate with major UK buyers (e.g., Sainsbury's, Tesco), balancing growth targets with the willingness to push back and challenge terms to protect ZOE's commercial interests.
- Portal & Product Administration: Coordinate retailer setup requirements, including vendor portals, product information, pricing, pack specs, GS1 barcodes, artwork, product copy, promotional setups, and delivery requirements.
- Account & Partner Management: Manage day-to-day retail account relationships, ensuring retailer queries, stock blockers, operational decisions, and follow-up actions are handled quickly and clearly.
- Cross-Functional Driving Force: Act as the central project driver, proactively pulling internal teams (Supply Chain, Ops, Legal, Marketing, Finance) together to resolve blockers, answer operational questions, and keep launch deadlines on track.
- Trading Performance & Analytics: Track trading performance across sales, rate of sale (ROS), availability, stock cover, promotional uplift, placement, distribution, and retailer reporting, turning data into actionable growth recommendations.
- Supply Chain & Inventory Management: Support forecasting, purchase order tracking, stock visibility, and service-risk management across current accounts and future retail expansion.
- Playbook & System Creation: Build repeatable, scalable retail account management processes, templates, metrics, and playbooks from the ground up to support future ZOE expansion across the UK and EU.
What You’ll Bring
- UK Retail Market Experience (Must-Have): 2–4+ years of experience in retail key account management, commercial operations, or retail operations within FMCG, CPG, grocery, or consumer health. Proven understanding of the UK retail landscape (e.g., Sainsbury's, Tesco, Waitrose, Boots, Superdrug) is required. Additional international expansion experience is a plus.
- Ground-Up Execution & Builder Mentality: Hands-on experience taking a product into retail from scratch, with a track record of setting up new internal processes, metrics, and scalable playbooks.
- Commercial Confidence & Negotiation: Strong commercial acumen with direct experience negotiating with retail buyers. Comfortable advocating for the business, challenging assumptions, and pushing back during negotiations.
- Retailer System & Portal Fluency: Direct experience managing retailer portals, critical paths, GS1/barcoding standards, artwork sign-offs, and trade term administration.
- Commercial & Operational Balance: Comfort with forecasting inputs, order and stock tracking, availability metrics, rate of sale, margin structures, and the operational realities of getting physical stock onto shelves.
- Proactive Stakeholder Leadership: Ability to bring structure to complex cross-functional workstreams, drive alignment across internal teams, and push projects through to completion with high autonomy.
Our Hiring Journey
We value your time. While the exact steps and timeline can vary slightly depending on the role, seniority, and team, we’ve designed a streamlined 4-step blueprint to get us from "Hello" to "Welcome to the team" as efficiently as possible:
- Intro Chat with the Talent Team: A high-energy alignment check to learn about you and share our vision.
- Hiring Manager Interview: A tactical conversation focused on your craft, experience, and aspirations.
- The Remote Loop: 2 to 4 focused interviews assessing your technical expertise, behavioural approach, and collaboration style.
- Offer & Welcome: Finalising the details and getting you ready to hit the ground running!
Once we connect, we pride ourselves on moving fast. Our average hiring process takes between 20 to 30 days, depending on the complexity of the role. We love momentum, but we’re always happy to adjust the timeline to match your schedule and personal preference.
Senior National Account Manager – UK Grocery in London employer: ZOE
ZOE is an exceptional employer that fosters a dynamic and collaborative work culture, where creativity thrives and innovation is encouraged. As a Performance Creative Editor, you'll have the opportunity to work closely with a talented team, utilising cutting-edge tools and data-driven insights to create impactful advertising content that resonates with consumers. With a strong emphasis on personal growth and a commitment to employee well-being, ZOE offers a supportive environment that empowers you to take ownership of your projects and make a meaningful impact in the health and wellness space.
StudySmarter Expert Advice🤫
We think this is how you could land Senior National Account Manager – UK Grocery in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Senior National Account Manager – UK Grocery at ZOE, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including ZOE. Tailor your message to explain why you’re drawn to them and how you can contribute as a Senior National Account Manager – UK Grocery. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Senior National Account Manager – UK Grocery in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for ZOE:When writing your cover letter, make sure to tailor your message specifically for ZOE. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at ZOE
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show ZOE that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show ZOE that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with ZOE’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
