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- Tasks: Manage import shipments from start to finish, ensuring top-notch customer service.
- Company: Dynamic and rapidly expanding freight forwarding company at Heathrow.
- Benefits: Competitive salary, hybrid work, 25 days holiday, healthcare, and yearly bonus.
- Why this job: Join a supportive team and make a real impact in the logistics industry.
- Qualifications: 3+ years in air freight imports and excellent communication skills required.
- Other info: Friendly environment that values fresh ideas and offers career progression.
The predicted salary is between 35000 - 40000 £ per year.
An exciting new position is available at Heathrow for this dynamic, rapidly expanding Forwarder for an Import Freight Account Manager (freight forwarding), the successful candidate will have a freight forwarding import & Customs background/or multi-modal freight ops, cross training will be provided in the areas/modes needed, it is also essential they have excellent client interaction skills/commercial awareness.
- Employment Terms for the Import Freight Account Manager
The company is offering a base salary between £35-40k NEG depending on level of experience.
General hours are Monday to Friday 09:00 – 17:30hrs (Some flexibility when required). - Hybrid opportunity post probation
- 25 days holiday/Pension/Healthcare & a Yearly Discretionary Bonus which is subject to profit and performance
Full time permanent job offering opportunities for progression where individual performance is recognised and rewarded.
Genuine support from a team of hard working, dedicated individuals
Friendly working environment where opinions and fresh ideas are actively encouraged.
Job Overview
The role for a Import Freight Account Manager is extremely varied where you will become a key member of an operations team, actively involved in managing imports shipments from start to finish. You will be responsible for arranging shipments by the appropriate method to suit the clients requirement i.e. airfreight, road freight, courier, sea freight & cross trade movements. You will be hands on with every aspect of the forwarding process, ensuring the customer receives the highest level of service, and that they receive their goods safely and on-time.
Tasks and responsibilities for the Import Freight Account Manager:
Working to strict deadlines to co-ordinate Worldwide multimodal imports with end to end responsibility (liaising with overseas agents/airlines/transport providers and customers until point of delivery).
Strong customer relationships to understand requirements and always deliver excellent customer service.
Processing relevant import and Customs (CDS) documentation
Submitting Import Customs entries using ASM Sequoia.
Liaising effectively and building close relationships with our supply chain including shippers, importers, agents and clients.
Quotations, pricing and invoicing clients.
- Requirements, Skills & Experience for the Freight Account Manager:
Minimum 3+ years experience in in a start to finish role in Air Freight Imports including Customs entries - Customer service – excellent telephone manner and English communication skills (verbal & written)
Computer literate – good level on Microsoft Word/Excel.
In house systems – use of Cargowise One is considered an advantage. - Desired characteristics for the Freight Account Manager:
Hard working & enthusiastic with a high level of attention to detail.
A positive can-do attitude, with a willingness to learn/take responsibility and develop new skills.
Quick problem-solving ability, particularly when working under pressure.
Excellent communication and customer service skills, with ability to build relationship with clients and deliver a high level of customer care.
The ability to adapt to changing circumstances.
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Import Freight Account Manager employer: ZOE
Contact Detail:
ZOE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import Freight Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but someone who genuinely wants to be part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain your background in freight forwarding and customs clearly and confidently. Highlight your customer service skills and how you’ve successfully managed shipments in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Import Freight Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Import Freight Account Manager role. Highlight your experience in freight forwarding, customs, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the industry and explain why you're the perfect fit for this role. Don’t forget to mention your client interaction skills and commercial awareness – we love that stuff!
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just listing duties. Did you improve customer satisfaction or streamline a process? We want to hear about it! Numbers and examples can really make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly team at StudySmarter!
How to prepare for a job interview at ZOE
✨Know Your Freight Forwarding Inside Out
Make sure you brush up on your knowledge of freight forwarding, especially in imports and Customs. Familiarise yourself with terms like multimodal transport and the specific documentation required. This will show that you're not just interested in the role but also understand the industry.
✨Show Off Your Customer Service Skills
Since this role heavily relies on client interaction, prepare examples of how you've successfully managed customer relationships in the past. Think about times when you went above and beyond to meet a client's needs or resolved issues quickly. This will highlight your excellent communication skills.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss scenarios where you've had to think on your feet, especially under pressure. The interviewers will want to see how you handle challenges in a fast-paced environment, so have a few stories up your sleeve that showcase your quick thinking and adaptability.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and opportunities for progression. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. Plus, it opens up a dialogue that can make you more memorable.
