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For Companies At a Glance
- Tasks: Manage imports and exports, ensuring timely delivery and excellent customer service.
- Company: Join a dynamic and rapidly expanding freight forwarding company at Heathrow.
- Benefits: Enjoy 25 days holiday, healthcare, pension, and a yearly bonus.
- Why this job: Be part of a supportive team that values fresh ideas and individual performance.
- Qualifications: 3+ years in freight forwarding with customs entry experience required.
- Other info: Flexible working hours and opportunities for career progression.
The predicted salary is between 28000 - 36000 £ per year.
An exciting new position is available at Heathrow for this dynamic, rapidly expanding Forwarder for a Freight Account Manager (freight forwarding), the successful candidate will have a freight forwarding import or Export & Customs background/or multi-modal freight ops, cross training will be provided in the areas needed, it is also essential theyhave excellent client interaction skills/commercial awareness.
Employment Terms for the Freight Account Manager
The company is offering a base salary between £35-40k NEG depending on level of experience.
General hours are Monday to Friday 09:00 – 17:30hrs (Some flexibility when required).
25 days holiday/Pension/Healthcare & a Yearly Discretionary Bonus which is subject to profit and performance
Full time permanent job offering opportunities for progression where individual performance is recognised and rewarded.
Genuine support from a team of hard working, dedicated individuals
Friendly working environment where opinions and fresh ideas are actively encouraged.
Job Overview
The role for a Freight Account Manager is extremely varied where you will become a key member of an operations team, actively involved in managing imports and export shipments from start to finish. You will be responsible for arranging shipments by the appropriate method to suit the clients requirement i.e. airfreight, road freight, courier, sea freight & cross trade movements. You will be hands on with every aspect of the forwarding process, ensuring the customer receives the highest level of service, and that they receive their goods safely and on-time.
Tasks and responsibilities for the Freight Account Manager:
Working to strict deadlines to co-ordinate Worldwide multimodal imports & exports with end to end responsibility (including collections, airline bookings, liaising with overseas agents/customers until delivered).
Strong customer relationships to understand requirements and always deliver excellent customer service.
Airline booking and processing relevant import/export documentation including AWBs, CMRs and BOLs.
Submitting Import & Export Customs entries using ASM Sequoia.
Liaising effectively and building close relationships with our supply chain including shippers, importers, agents and clients.
Quotations, pricing and invoicing clients.
- Requirements, Skills & Experience for the Freight Account Manager:
Minimum 3+ years experience in in a start to finish role in either Air Freight Imports or Exports.
Customs entry experience - Customer service – excellent telephone manner and English communication skills (verbal & written)
Computer literate – good level on Microsoft Word/Excel.
In house systems – use of Cargowise One is considered an advantage. - Desired characteristics for the Freight Account Manager:
Hard working & enthusiastic with a high level of attention to detail.
A positive can-do attitude, with a willingness to learn/take responsibility and develop new skills.
Quick problem-solving ability, particularly when working under pressure.
Excellent communication and customer service skills, with ability to build relationship with clients and deliver a high level of customer care.
The ability to adapt to changing circumstances.
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Freight Account Manager employer: ZOE
Contact Detail:
ZOE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Account Manager
✨Tip Number 1
Familiarise yourself with the freight forwarding industry, especially the specific processes involved in air freight imports and exports. Understanding the nuances of customs entries and documentation will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the freight forwarding sector, particularly those who have experience with multimodal operations. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully managed client relationships in the past. Be ready to discuss specific situations where you went above and beyond to meet client needs.
✨Tip Number 4
Research StudySmarter and our company culture to understand what we value in our team members. Tailor your approach to reflect our commitment to teamwork and innovation, showing how you can contribute positively to our environment.
We think you need these skills to ace Freight Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in freight forwarding, particularly in import and export operations. Emphasise any customs entry experience and your ability to manage shipments from start to finish.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as customer service excellence and your problem-solving abilities under pressure.
Highlight Relevant Skills: In your application, clearly outline your communication skills, attention to detail, and any experience with systems like Cargowise One. These are crucial for the Freight Account Manager position.
Showcase Your Achievements: Include examples of how you've successfully managed freight operations in the past. Quantify your achievements where possible, such as improving delivery times or enhancing customer satisfaction.
How to prepare for a job interview at ZOE
✨Showcase Your Freight Knowledge
Make sure to highlight your experience in freight forwarding, especially in import and export operations. Be prepared to discuss specific examples of how you've managed shipments and navigated customs processes.
✨Demonstrate Client Interaction Skills
Since excellent client interaction is essential for this role, prepare to share instances where you've successfully built relationships with clients. Emphasise your communication skills and how you ensure customer satisfaction.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities, particularly under pressure. Think of situations where you've had to quickly resolve issues in the freight process and be ready to explain your thought process.
✨Express Your Willingness to Learn
The company values individuals who are eager to learn and adapt. Be sure to convey your enthusiasm for developing new skills and your openness to cross-training in different areas of freight operations.
