At a Glance
- Tasks: Support customs and freight forwarding processes while enhancing software solutions.
- Company: Leading provider of customs clearance software in the UK.
- Benefits: £35k salary, 25-30 days holiday, hybrid working, and private healthcare.
- Other info: Great opportunity for growth and tailored training in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in logistics and trade.
- Qualifications: Experience in customs declarations or freight forwarding with strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Location: Ashford, Middlesex – Hybrid
Type: Full-Time
Salary: £35k DOE & Neg plus excellent Benefits & hybrid working
Client / Role Overview
Our client is a leading provider of customs clearance software and services in the UK, assisting freight forwarders, customs agents, and logistics companies streamline import and export processes by ensuring smooth integration with HMRC systems and facilitating efficient, compliant trade operations. The Service Desk is recognised for providing industry‑leading support for a well‑known Freight Software system, a mature client/server application in services since 2011. Having successfully navigated users through extensive functional enhancements and critical legislative updates, including CDS and NCTS. Due to current expansion this will be a new key role and exciting time to join and support the growing product range and assist in building a cutting‑edge, web‑based front‑end from the ground up.
The Person
We are seeking a Technical Freight Support Specialist with a strong background in customs declarations and/or freight forwarding to join our Service Desk. This is a unique opportunity for someone with industry‑specific knowledge who is looking to transition into or grow within the field of software and application support. This person must be an enthusiastic, self‑starting problem solver with the ability to learn new technologies quickly. The ideal candidate will be a communicative team player with a welcoming and engaging demeanour.
Required Experience
- In‑depth knowledge of UK customs declarations and/or freight forwarding.
- Experience of completing Import & Export entries.
- Excellent communication skills (both verbal and written) with the ability to work both independently and as part of a team.
- Great personality; you will be expected to work closely with the team, continuously learn, and actively share knowledge with others.
- Problem‑solving mindset, good problem analysis and keen eye for detail.
- Ability to cope under pressure and meet deadlines.
- Must also be enthusiastic and be willing to accept new challenges.
- Excellent customer service skills / commercial awareness.
Nice to Have
- Knowledge of Sequoia Software.
- Previous experience in a customer service / service desk role.
- Familiar with Windows, Windows applications and Microsoft Office products.
We value the right mindset over perfect experience—if you bring industry knowledge and a passion for great customer service, we’ll help you build the rest.
Why Join Us?
- Be part of a collaborative and supportive team.
- Receive tailored training in Service Desk methodologies and practices.
- Make a real impact on systems critical to logistics and trade.
- More benefits – 25 days holidays (increasing to 30) plus bank holidays, company pension, private healthcare, employee discount scheme and group life assurance.
- Hybrid working 2 days per week WFH.
Technical Freight Support Specialist in Ashford employer: ZOE
Join a leading provider of customs clearance software in Ashford, Middlesex, where you will be part of a collaborative and supportive team dedicated to streamlining import and export processes. With tailored training opportunities, a generous benefits package including 25 days holiday (increasing to 30), private healthcare, and hybrid working options, this role as a Technical Freight Support Specialist offers a meaningful career path in a dynamic industry. Embrace the chance to make a real impact while growing your skills in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Freight Support Specialist in Ashford
✨Tip Number 1
Network like a pro! Reach out to people in the customs and freight forwarding industry on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Technical Freight Support roles and practice your answers. Make sure you can showcase your knowledge of customs declarations and freight forwarding, as well as your problem-solving skills. Confidence is key!
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, whether online or in person, let your enthusiasm shine through. They’re looking for someone who fits into their team, so be yourself and let them see how you can contribute!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications from passionate candidates who are eager to join our team. Tailor your application to highlight your relevant experience and why you’re excited about this role. Let’s make it happen together!
We think you need these skills to ace Technical Freight Support Specialist in Ashford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customs declarations and freight forwarding experience. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. We love a good story, so share your journey in the industry!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any sneaky typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ZOE
✨Know Your Customs Inside Out
Make sure you brush up on your knowledge of UK customs declarations and freight forwarding. Be prepared to discuss specific processes and regulations, as this will show your expertise and enthusiasm for the role.
✨Show Off Your Problem-Solving Skills
Think of examples from your past experiences where you've tackled challenges head-on. Highlight your analytical skills and how you approach problem-solving, especially in high-pressure situations.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Use examples to demonstrate your ability to convey complex information simply, both verbally and in writing.
✨Be Ready to Learn and Adapt
Express your willingness to learn new technologies and adapt to changes. Share instances where you've successfully picked up new skills or adapted to new systems, showing that you're a self-starter who thrives on challenges.
