At a Glance
- Tasks: Support customs clearance software and assist freight forwarders in streamlining trade operations.
- Company: Leading provider of customs clearance software in the UK with a collaborative culture.
- Benefits: £35k salary, 25-30 days holiday, private healthcare, and hybrid working.
- Other info: Dynamic role with tailored training and opportunities for career growth.
- Why this job: Join a growing team and make a real impact on logistics and trade systems.
- Qualifications: Experience in customs declarations or freight forwarding and excellent communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Location: Ashford, Middlesex – Hybrid
Type: Full-Time
Salary: £35k DOE & Neg plus excellent Benefits & hybrid working
Client / Role Overview
Our client is a leading provider of customs clearance software and services in the UK, assisting freight forwarders, customs agents, and logistics companies streamline import and export processes by ensuring smooth integration with HMRC systems and facilitating efficient, compliant trade operations. The Service Desk is recognised for providing industry‑leading support for a well‑known Freight Software system, a mature client/server application in services since 2011. Having successfully navigated users through extensive functional enhancements and critical legislative updates, including CDS and NCTS. Due to current expansion this will be a new key role and exciting time to join and support the growing product range and assist in building a cutting‑edge, web‑based front‑end from the ground up.
The Person
We are seeking a Technical Freight Support Specialist with a strong background in customs declarations and/or freight forwarding to join our Service Desk. This is a unique opportunity for someone with industry‑specific knowledge who is looking to transition into or grow within the field of software and application support. This person must be an enthusiastic, self‑starting problem solver with the ability to learn new technologies quickly. The ideal candidate will be a communicative team player with a welcoming and engaging demeanour.
Required Experience
- In‑depth knowledge of UK customs declarations and/or freight forwarding.
- Experience of completing Import & Export entries.
- Excellent communication skills (both verbal and written) with the ability to work both independently and as part of a team.
- Great personality; you will be expected to work closely with the team, continuously learn, and actively share knowledge with others.
- Problem‑solving mindset, good problem analysis and keen eye for detail.
- Ability to cope under pressure and meet deadlines.
- Must also be enthusiastic and be willing to accept new challenges.
- Excellent customer service skills / commercial awareness.
Nice to Have
- Knowledge of Sequoia Software.
- Previous experience in a customer service / service desk role.
- Familiar with Windows, Windows applications and Microsoft Office products.
We value the right mindset over perfect experience—if you bring industry knowledge and a passion for great customer service, we’ll help you build the rest.
Why Join Us?
- Be part of a collaborative and supportive team.
- Receive tailored training in Service Desk methodologies and practices.
- Make a real impact on systems critical to logistics and trade.
- More benefits – 25 days holidays (increasing to 30) plus bank holidays, company pension, private healthcare, employee discount scheme and group life assurance.
- Hybrid working 2 days per week WFH.
Freight Software Support Specialist (Hybrid) in Ashford employer: ZOE
Join a dynamic and supportive team in Ashford, Middlesex, where your expertise in customs and freight forwarding will be valued and nurtured. With a strong focus on employee growth, we offer tailored training, generous holiday allowances, and a hybrid working model that promotes work-life balance. Experience the satisfaction of making a tangible impact in the logistics sector while enjoying excellent benefits and a collaborative work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Software Support Specialist (Hybrid) in Ashford
✨Tip Number 1
Network like a pro! Reach out to people in the freight and customs industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of customs declarations and freight forwarding. Be ready to discuss how your experience aligns with the role, and don’t forget to showcase your problem-solving skills!
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or family to get comfortable articulating your thoughts clearly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Freight Software Support Specialist (Hybrid) in Ashford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customs declarations and freight forwarding. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. Be sure to mention any specific experiences that relate to the job description.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at ZOE
✨Know Your Customs and Freight Inside Out
Make sure you brush up on your knowledge of UK customs declarations and freight forwarding. Be ready to discuss specific processes and regulations, as this will show your expertise and enthusiasm for the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about times when you had to analyse a problem and come up with a solution, especially in a customer service context. This will demonstrate your ability to think on your feet.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. Since excellent communication is key for this role, consider doing mock interviews with friends or family to refine your delivery and ensure you come across as engaging and approachable.
✨Embrace the Team Spirit
Highlight your experience working in teams and your willingness to share knowledge. Be prepared to discuss how you can contribute to a collaborative environment, as this role requires a communicative team player who thrives on learning from others.
