At a Glance
- Tasks: Lead international market launches and manage logistics for smooth operations.
- Company: ZOE, a fast-growing brand expanding globally with iconic health products.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Other info: Fast-paced hiring process with a focus on your skills and aspirations.
- Why this job: Join us to turn complex plans into successful global launches and drive real impact.
- Qualifications: 2-4 years in supply chain or logistics, with a knack for organisation.
The predicted salary is between 36000 - 44000 £ per year.
Ready to help take ZOE global? We're expanding fast beyond our direct-to-consumer origins and taking our iconic products, like the Daily30 and Gut Health Bars, into new international markets and retail channels. But launching in new countries and landing on retail shelves isn't just about big ideas; it takes flawless operational execution. If you are a detail-oriented, proactive ops professional who loves turning complex expansion plans into smooth, repeatable launches, this is your invitation to help build the backbone of ZOE's global growth.
Why This Role? Over the next 6-12 months, ZOE is stepping into a higher gear. Moving into physical retail and new geographic territories introduces complex cross-border logistics, strict retail routing guides, specialised packaging rules, and intricate supply chain dependencies. As our Ops Associate, you won't just be following a script, you will turn high-level expansion strategy into executable launch checklists. You will own the operational follow-through that keeps our products moving, our inventory accurate, and our launches on schedule. If you thrive on bringing clarity to complexity and want a role where your work directly powers company growth, this is it.
What You Will Do
- Market & Retail Launch Execution: Support international and retail launches by owning the inbound logistics plan - lead times, shipping schedules, and getting first stock landed on time into 3PLs and retail DCs. Translate retail partner requirements (routing guides, labelling, ASNs, case and pallet specs) into clear instructions for our 3PLs and freight partners, and check inbound deliveries meet them. Support importer-of-record, distributor, and account setups with Legal/Regulatory and Finance.
- Logistics & Cross-Border Freight: Coordinate inbound and cross-border shipments, managing bookings, Incoterms, customs documentation, and delivery appointments. Track shipment milestones, in-transit inventory, service risks, and landed cost drivers. Escalate freight delays, customs blockers, or partner issues with proactive recommendations.
- Inventory & Procurement Support: Manage daily inventory operations: PO processing, goods receipts, BOM upkeep, and offline fulfillment tracking. Own 3PL portal accuracy, running stock investigations and month-end count reconciliations. Support supplier onboarding by coordinating QA paperwork, contracts, and system setups.
- Compliance & Process Playbooks: Track operational inputs for EPR (packaging), product registrations, and local compliance requirements. Turn post-launch learnings into repeatable templates and playbooks for future market expansions.
What You Need to Have
- Operations Experience: 2-4 years of hands-on experience in supply chain, logistics, or inventory management (preferably within FMCG, CPG, or fast-growing retail brands).
- Cross-Border & Retail Mechanics: Solid understanding of international shipping, customs docs, Incoterms, and physical retail logistics (routing guides, ASNs, delivery windows).
- Systems Proficiency: Experience working with ERPs, inventory management tools, and 3PL web portals.
- Meticulous Execution: Exceptional organisational skills—you naturally turn cross-functional chaos into clean, actionable checklists.
The Nice to Haves
- Experience working with food, beverage, or health & wellness products subject to regulatory oversight.
- Familiarity with EPR (Extended Producer Responsibility) packaging compliance and country-specific registration processes.
- Track record of building playbooks or SOPs from scratch during a period of rapid company scaling.
Our Hiring Journey We value your time. While the exact steps and timeline can vary slightly depending on the role, seniority, and team, we’ve designed a streamlined 4-step blueprint to get us from Hello to Welcome to the team as efficiently as possible: Intro Chat with the Talent Team: A high-energy alignment check to learn about you and share our vision. Hiring Manager Interview: A tactical conversation focused on your craft, experience, and aspirations. The Remote Loop: 2 to 4 focused interviews assessing your technical expertise, behavioural approach, and collaboration style. Offer & Welcome: Finalising the details and getting you ready to hit the ground running! Once we connect, we pride ourselves on moving fast. Our average hiring process takes between 20 to 30 days, depending on the complexity of the role. We love momentum, but we’re always happy to adjust the timeline to match your schedule and personal preference. ZOE is an equal opportunity employer. If you require any reasonable accommodations during the interview process, just let us know—we are here to support you.
Senior Operations Associate employer: ZOE Limited
ZOE Limited is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for creative minds eager to make an impact in the digital advertising space. With a strong focus on employee growth, we offer opportunities for skill enhancement and career advancement while working in a vibrant environment that values innovation and teamwork. Located in a thriving area, our team enjoys a supportive atmosphere that encourages creativity and celebrates success, making it an ideal place for those looking to contribute meaningfully to high-impact projects.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Associate
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like ZOE Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at ZOE Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like ZOE Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Senior Operations Associate
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to ZOE Limited:This is your chance to really connect with the team at ZOE Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at ZOE Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with ZOE Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show ZOE Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at ZOE Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
