Business Analyst (Technology Change, Transformation & Continous Improvement)

Zodiac Maritime has embarked on a significant digital transformation programme, the scope of which touches most parts of the business. We are looking for a Business Analyst with a credible track record of working within complex change & transformation programmes, the outcome of which included significant technical changes. Based five days a week in our office in central London, you’ll contribute to a variety of projects within the programme from delivering continuous improvement to newly implemented ERP solutions to implementing new procurement or contract management systems. This is a broad role which will require you to be comfortable across the end-to-end analysis process, from actively engaging with stakeholders to gather requirements through to owning the UAT process and into Hypercare.

Key responsibilities and primary deliverables:

• You will work closely with stakeholders to understand their business requirements and objectives through interviews, workshops, and meetings to gather information and document the requirements accurately.
• You will analyse gathered requirements and identify gaps, inconsistencies, and potential issues.
• You will create documentation such as business requirements documents (BRDs), user stories, functional specifications, use cases, and process flow diagrams.
• You will facilitate communication, manage expectations and act as a bridge between business stakeholders, project managers, and development teams.
• You will identify areas of inefficiency or bottlenecks within business processes and propose improvements using various techniques like business process modelling and re-engineering to streamline workflows and increase productivity.
• You will analyse data to identify trends, patterns, and insights that can inform decision-making using tools like Excel, SQL, or business intelligence software to extract, manipulate, and visualise data.
• Based on the gathered requirements, you will work with technical teams to design appropriate solutions to create system specifications, wireframes, and mock-ups to outline how the proposed solution will address business needs.
• You will collaborate with testing teams to develop test plans, test cases, and test scripts for UAT to ensure that the developed solution meets the business requirements.
• You will monitor the performance of implemented solutions and gather feedback from users identifying opportunities for further optimisation and improvement.

Relevant experience & education:

• Strong technical background and knowledge of various technologies and platforms.
• Track record of successfully contributing to systems implementation (ERP) or technical change projects.
• Ideally experience of working within shipping, logistics, oil & gas or utilities businesses.
• Strong analytical and critical thinking abilities.
• Experience and proficiency in the delivery of BA artefacts on multiple, concurrent and/or complex programmes of work.
• Proficiency in data analysis techniques and tools.
• Exceptional communication skills, both written and verbal.
• Excellent active listening skills.
• Ability to clearly articulate messages to a variety of audiences.
• Ability to establish and maintain strong relationships.
• Ability to influence others and move toward a common vision or goal.
• Excellent decision-making skills.
• Exceptional interpersonal skills.
• Flexible and adaptable; able to work in ambiguous situations.
• Resilient and tenacious with the ability to persevere.
• Organised with a natural inclination for planning.
• Problem solving and root-cause identification skills.
• Able to work effectively at all levels of an organisation.
• Must be a team player and able to work collaboratively with and through others.
• Acute business acumen and understanding of organisational issues and challenges.
• Experience with large-scale transformation programmes.