At a Glance
- Tasks: Support global clients with inquiries and monitor transactions for compliance.
- Company: Join Zodia Custody, a leading crypto-custody provider backed by major financial institutions.
- Benefits: Enjoy flexible bank holidays, private healthcare, and a competitive pension scheme.
- Other info: Shift work required; join a friendly team with monthly socials and seasonal celebrations.
- Why this job: Be part of a dynamic team in a fast-paced environment with opportunities for growth.
- Qualifications: 1-3 years in client services, preferably in banking or finance, with a passion for digital assets.
The predicted salary is between 36000 - 60000 £ per year.
Zodia Custody is an institution-first digital assets platform backed by Standard Chartered, in association with Northern Trust, SBI Holdings, National Australia Bank, and Emirates NBD. Through the combination of its wallet, yield and settlement solutions, Zodia Custody enables institutional investors around the globe to realize the full potential of the digital assets future.
Zodia Custody is seeking two dedicated and dynamic professionals to join our new Client Services Hub team as Client Services Agents. The ideal candidates will provide direct support to our 24/7 Operations, ensuring effective systems and controls to monitor our clients. This role is integral to maintaining compliance and mitigating financial crime risk within our organisation.
This role will require shift and weekend hours.
Responsibilities:
- Direct Support – End to end support for global clients
- Triage all incoming client enquiries
- Monitoring and Investigations -Conduct investigations on transaction alerts, on-chain transactions, and wallet activities in accordance with the guidelines provided by the Financial Crime Prevention team.
- Identify and escalate potential suspicious activities and financial crime risks from client interactions/activity.
- Provide guidance and support to analysts handling transaction monitoring and screening.
- Deliver timely advice and assist in training related to potential suspicious activities and financial crime risks.
- Client Onboarding Support - Assist the onboarding team with KYC and information requests from third parties.
- Risk Management - Compile risk metrics, identify, and manage financial crime risks using data analysis and statistical interpretation.
- Process Improvement - Review and update departmental procedures, driving system and process enhancements.
- Operational Support - Assist with various operational tasks as needed.
- **24/7 Coverage**: Contribute to client support in a 'follow the sun' model, with flexibility for evening and weekend work
- Platform Support - Provide support across trading, operations, settlement, custody, and collateral management platforms.
- Digital Asset Knowledge - While knowledge of digital assets is a plus, experience in supporting trading or custody of financial instruments is highly favorable.
Requirements
- 1 to 3 years in client services working in banking or large finance institutions
- Demonstrated understanding of the crypto and digital assets landscape, including market infrastructure and regulatory considerations.
- Proven experience in financial crime monitoring, with exposure to AML, sanctions screening, and transaction monitoring frameworks.
- Understanding the post trade landscape and associated services
- Have experience of post trade services, ideally previously working for a custodian or an Asset Manager and has a keen interest in disruptive technologies, digital assets and/or crypto
- Report efficiently to management and risk team in a timely manner
- Experience working in a distributed team with diverse culture and backgrounds
- Open to change and comfortable working in a fast-paced environment
- Self-motivated and detail-oriented individual
- Strong verbal and written communication skills
- Problem-solving and conflict-management skills
- Client-oriented mindset
- Must haves exceptional EQ for dealing with clients
Benefits
We are a friendly team, with monthly socials and seasonal celebrations as well as offering a range of fantastic benefits including:
- Competitive employer contribution pension scheme
- Private health care
- Critical Illness cover
- Life Insurance
- Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)
Client Services Agent in London employer: Zodia Custody
Zodia Custody is an exceptional employer, offering a dynamic work environment that fosters professional growth and collaboration within the rapidly evolving digital asset space. With a strong backing from industry leaders like Standard Chartered Bank and Northern Trust, employees benefit from competitive perks such as a generous pension scheme, private healthcare, and flexible bank holidays, all while being part of a friendly team that values social engagement and diversity. This role not only provides the opportunity to work in a cutting-edge sector but also allows for meaningful contributions to client satisfaction and financial crime prevention on a global scale.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Agent in London
✨Tip Number 1
Familiarise yourself with the digital asset landscape. Understanding the basics of crypto custody and the regulatory environment will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the financial services and crypto sectors. Attend industry events or join online forums to connect with people who work in client services or related roles, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare for situational interview questions that focus on client interactions and problem-solving. Think of specific examples from your past experiences where you successfully managed client inquiries or resolved conflicts, as this will showcase your client-oriented mindset.
✨Tip Number 4
Highlight your adaptability and ability to work under pressure. Given the fast-paced nature of the role, be ready to discuss how you've thrived in similar environments and how you handle multiple tasks while maintaining a high level of service.
We think you need these skills to ace Client Services Agent in London
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and requirements of the Client Services Agent position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience:Emphasise your experience in client services, particularly within banking or finance. Mention any specific roles where you dealt with financial instruments, digital assets, or compliance to showcase your suitability for the position.
Showcase Communication Skills:Since strong verbal and written communication skills are essential, ensure your CV and cover letter reflect your ability to articulate clearly. Use examples from past experiences where you effectively communicated with clients or team members.
Tailor Your Application:Customise your CV and cover letter for Zodia Custody. Mention your interest in disruptive technologies and digital assets, and how your personal attributes like proactivity and adaptability make you a great fit for their team.
How to prepare for a job interview at Zodia Custody
✨Show Your Client-Centric Mindset
Emphasise your experience in client services and how you've successfully managed client relationships in the past. Be ready to share specific examples of how you’ve resolved client issues or improved their experience.
✨Demonstrate Your Knowledge of Financial Crime Prevention
Familiarise yourself with the basics of financial crime risks and compliance regulations. During the interview, discuss any relevant experience you have in monitoring transactions or conducting investigations, as this is crucial for the role.
✨Highlight Your Adaptability
Given the fast-paced environment at Zodia Custody, be prepared to discuss how you've adapted to changes in previous roles. Share examples that showcase your ability to thrive under pressure and manage multiple tasks effectively.
✨Communicate Clearly and Articulately
Since strong communication skills are essential, practice articulating your thoughts clearly. During the interview, ensure you listen actively and respond thoughtfully, demonstrating your ability to engage with clients and colleagues alike.
