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For Companies At a Glance
- Tasks: Serve as a strategic adviser to institutional clients, managing relationships and ensuring exceptional service delivery.
- Company: ZodiaCustody, a leading digital asset custodian backed by major financial institutions.
- Benefits: Competitive pension scheme, private healthcare, flexible bank holidays, and life insurance.
- Why this job: Join a pioneering team shaping the future of digital assets in a secure environment.
- Qualifications: 7+ years in relationship management with a strong understanding of financial services and technology.
- Other info: Dynamic role with opportunities for growth in a cutting-edge industry.
The predicted salary is between 48000 - 72000 £ per year.
About ZodiaCustody
ZodiaCustody is the leading institution-first digital asset custodian, formed through a partnership between Standard Chartered, Northern Trust, SBI Holdings and National Australia Bank. Our mission is to enable institutional investors worldwide to fully embrace the potential of the digital asset future in a secure and reliable manner. By combining cutting-edge technology, robust custody solutions, and a focus on governance and compliance, ZodiaCustody meets the complex needs of institutional investors.
Role Overview
Solutions Relationship Managers serve as strategic advisers to our institutional clients, combining deep financial services expertise with technical account management capabilities. Each manager oversees a dedicated portfolio of enterprise clients, ensuring exceptional service delivery and strategic partnership development.
Key Responsibilities
- Client Partnership & Advisory: Serve as the primary strategic adviser and trusted partner for enterprise clients, developing deep relationships with C-suite executives and key stakeholders across the client's organisation. Develop comprehensive understanding of each client's business model, strategic objectives, regulatory requirements, and operational workflows to deliver consultative guidance. Conduct quarterly business reviews and strategic planning sessions to align Zodia's capabilities with clients' evolving institutional needs. Act as the client's advocate internally, ensuring their voice influences product development and service enhancement initiatives.
- Account Management & Growth: Own the end-to-end client lifecycle from onboarding through expansion, ensuring seamless integration of Zodia's solutions into client operations. Identify and develop new revenue opportunities through deep understanding of client pain points and strategic initiatives. Collaborate with Sales and Product teams to design tailored solutions that address specific institutional requirements. Proactively monitor service delivery metrics and client health indicators to anticipate and prevent potential issues. Coordinate cross-functional response to service disruptions, ensuring rapid resolution and transparent communication. Escalate critical issues appropriately whilst maintaining ownership of resolution process and client communication.
Professional Background
- 7+ years of experience in enterprise relationship management, client advisory, or account management within banking, financial institutions, or fintech environments.
- Proven track record managing complex, high-value institutional client relationships with multiple stakeholders.
- Direct experience working with custody, treasury, asset management, or trading operations.
- Demonstrated success driving revenue growth and expanding client relationships in enterprise environments.
Technical & Industry Knowledge
- Strong understanding of banking operations, institutional workflows, and financial services technology platforms.
- Knowledge of digital assets, blockchain technology, and cryptocurrency custody solutions (or strong aptitude to learn).
- Familiarity with regulatory requirements affecting institutional clients in financial services.
- Background in institutional custody, prime brokerage, or asset servicing.
- Experience with SaaS or platform business models.
- Project management or consulting experience.
- Understanding of enterprise software implementation processes.
Benefits
- Competitive employer contribution pension scheme.
- Private health care.
- Critical Illness cover.
- Life Insurance.
- Flexible bank holidays (can choose whether to work on bank holidays and use the leave elsewhere in the year).
Senior Relationships Manager - Solutions employer: Zodia Custody Limited
Contact Detail:
Zodia Custody Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Relationships Manager - Solutions
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services and fintech sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews by researching ZodiaCustody inside out. Understand their mission, values, and the specific challenges they face in the digital asset space. This will help you tailor your responses and show you’re genuinely interested.
✨Tip Number 3
Practice your pitch! You need to clearly articulate how your experience aligns with the role of a Senior Relationships Manager. Highlight your past successes in managing complex client relationships and driving revenue growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior Relationships Manager - Solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Relationships Manager. Highlight your experience in enterprise relationship management and any relevant achievements that showcase your ability to manage complex client relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the digital asset space and how your background aligns with ZodiaCustody's mission. Be sure to mention specific skills that relate to the job description.
Showcase Your Technical Knowledge: Since this role involves a strong understanding of financial services technology, make sure to highlight any experience you have with digital assets, blockchain, or custody solutions. This will show us that you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Zodia Custody Limited
✨Know Your Client Inside Out
Before the interview, dive deep into ZodiaCustody's mission and values. Understand their client base and the specific needs of institutional investors. This will help you demonstrate how your experience aligns with their goals and how you can be a strategic adviser.
✨Showcase Your Relationship Management Skills
Prepare examples from your past roles where you've successfully managed complex client relationships. Highlight instances where you've acted as a trusted partner, especially with C-suite executives, to illustrate your ability to build strong, lasting partnerships.
✨Demonstrate Technical Savvy
Brush up on your knowledge of digital assets, blockchain technology, and custody solutions. Be ready to discuss how these elements play a role in the financial services landscape and how you can leverage this knowledge to benefit ZodiaCustody's clients.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you'd handle specific client scenarios or service disruptions. Think through your problem-solving strategies and be prepared to discuss how you would ensure seamless integration of Zodia's solutions while maintaining excellent communication.
