Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support global clients and monitor transactions to prevent financial crime.
- Company: Join ZodiaCustody, a leading digital assets platform backed by major financial institutions.
- Benefits: Enjoy competitive pay, private healthcare, flexible holidays, and a vibrant team culture.
- Other info: Flexible shifts, monthly socials, and opportunities for professional growth.
- Why this job: Be part of a dynamic team shaping the future of digital assets and compliance.
- Qualifications: 1-3 years in client services with a focus on finance and digital assets.
The predicted salary is between 30000 - 40000 £ per year.
ZodiaCustody is an institution-first digital assets platform backed by Standard Chartered, in association with Northern Trust, SBI Holdings, National Australia Bank, and Emirates NBD. Through the combination of its wallet, yield and settlement solutions, ZodiaCustody enables institutional investors around the globe to realise the full potential of the digital assets future. Zodia Custody is seeking two dedicated and dynamic professionals to join our new Client Services Hub team as Client Services Agents. The ideal candidates will provide direct support to our 24/7 Operations, ensuring effective systems and controls to monitor our clients. This role is integral to maintaining compliance and mitigating financial crime risk within our organisation. This role will require shift and weekend hours.
Responsibilities
- Direct Support – End to end support for global clients
- Triage all incoming client enquiries
- Monitoring and Investigations - Conduct investigations on transaction alerts, on-chain transactions, and wallet activities in accordance with the guidelines provided by the Financial Crime Prevention team. Identify and elevate potential suspicious activities and financial crime risks from client interactions/activity. Provide guidance and support to analysts handling transaction monitoring and screening. Deliver timely advice and assist in training related to potential suspicious activities and financial crime risks.
- Client Onboarding Support - Assist the onboarding team with KYC and information requests from third parties.
- Risk Management - Compile risk metrics, identify, and manage financial crime risks using data analysis and statistical interpretation.
- Process Improvement - Review and update departmental procedures, driving system and process enhancements.
- Operational Support - Assist with various operational tasks as needed.
- 24/7 Coverage: Contribute to client support in a 'follow the sun' model, with flexibility for evening and weekend work.
- Platform Support - Provide support across trading, operations, settlement, custody, and collateral management platforms.
- Digital Asset Knowledge - While knowledge of digital assets is a plus, experience in supporting trading or custody of financial instruments is highly favourable.
Qualifications
- 1 to 3 years in client services working in banking or large finance institutions
- Demonstrated understanding of the crypto and digital assets landscape, including market infrastructure and regulatory considerations.
- Proven experience in financial crime monitoring, with exposure to AML, sanctions screening, and transaction monitoring frameworks.
- Understanding the post trade landscape and associated services
- Have experience of post trade services, ideally previously working for a custodian or an Asset Manager and has a keen interest in disruptive technologies, digital assets and/or crypto
- Report efficiently to management and risk team in a timely manner
- Experience working in a distributed team with diverse culture and backgrounds
- Open to change and comfortable working in a fast-paced environment
- Self-motivated and detail-oriented individual
- Strong verbal and written communication skills
- Problem-solving and conflict-management skills
- Client-oriented mindset
- Must have exceptional EQ for dealing with clients
We are a friendly team, with monthly socials and seasonal celebrations as well as offering a range of fantastic benefits including:
- Competitive employer contribution pension scheme
- Private health care
- Critical Illness cover
- Life Insurance
- Flexible bank holidays (can choose whether to work on bank holidays and use the leave elsewhere in the year)
Client Services Agent employer: Zodia Custody Limited
Contact Detail:
Zodia Custody Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Agent
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at ZodiaCustody. A friendly chat can give us insights and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of digital assets and financial crime prevention. We want to see that you’re not just interested but genuinely passionate about the field!
✨Tip Number 3
Show off your problem-solving skills during interviews. Think of examples where you’ve tackled challenges head-on, especially in client services or financial monitoring. We love a proactive mindset!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always on the lookout for dedicated candidates like you!
We think you need these skills to ace Client Services Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Agent. Highlight your experience in client services, especially in banking or finance, and don’t forget to mention any relevant skills in financial crime monitoring or digital assets.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the digital assets space and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your strong communication skills. Be clear, concise, and professional, but let your personality come through too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Zodia Custody Limited
✨Know Your Digital Assets
Make sure you brush up on your knowledge of digital assets and the crypto landscape. ZodiaCustody is looking for candidates who understand market infrastructure and regulatory considerations, so be prepared to discuss these topics in detail.
✨Showcase Your Client Services Experience
Highlight your previous experience in client services, especially within banking or finance. Be ready to share specific examples of how you've handled client enquiries and provided support, as this role is all about direct client interaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to solve problems or manage conflicts. This role requires a strong client-oriented mindset, so showcasing your emotional intelligence and ability to handle challenging situations will set you apart.
✨Be Ready for Shift Work
Since the role involves 24/7 coverage, be open about your availability for evening and weekend shifts. Showing flexibility and a willingness to adapt to the team's needs will demonstrate your commitment to the role.