At a Glance
- Tasks: Support our Customer Service team and enhance the customer journey in the fashion rental industry.
- Company: Join Zoa, the UK's first white label fashion rental platform revolutionising sustainability.
- Benefits: Competitive salary, remote work flexibility, and a chance to shape the future of fashion.
- Other info: Remote role with excellent growth opportunities in a dynamic industry.
- Why this job: Be the voice of our customers and make a real impact in a booming market.
- Qualifications: Team player with problem-solving skills and experience in fast-paced environments.
The predicted salary is between 25000 - 32000 £ per year.
Change the future of the fashion industry for the better.
Zoa is the UK’s first white label fashion rental platform - built to power leading brands and start-ups alike in the world of rental.
The fashion rental market is about to boom - with a forecast CAGR of 20% for the next 10 years driven by demand for sustainability and affordability.
We are looking for a driven, personable and entrepreneurial individual to join us and help shape our future product offering.
Job Description
About the Role
In this role, you will be responsible for supporting the Customer Service team to help develop our customer‑journey.
Minimising pain points, answering customer queries and developing processes to reduce the volume of queries we have in the long term.
You will be the first point of contact for Zoa clients’ customers, ensuring that all queries and issues are answered and resolved in a timely manner.
Success will be measured in customer satisfaction and customer loyalty.
Key Responsibilities
- Answer customer queries via email, live chat, Whats App/SMS and social media.
- Understand Zoa Clients’ terms and conditions to provide correct information to customers.
- Investigate and resolve customer issues or complaints quickly.
- Issue rental credit codes and refunds to customers.
- Communicate with customers about their orders, including any delays or changes needed.
- Liaise with the warehouse or other fulfilment and dry‑cleaning partners to resolve customer and stock issues and confirm and organise new stock deliveries.
- Speak with delivery partners to resolve any issues with the delivery of orders.
- Follow up with customers who haven’t returned their orders on time.
- Fulfil orders once they have been dispatched by the warehouse or other fulfilment partners.
- Record any stock that is ex‑hired.
- Record any stock that is sold.
- Recommend potential solutions or improvements based on customer feedback.
- Prepare product or service reports.
- Send surveys to customers to collate feedback.
Qualifications
- Team player.
- Ability to use initiative to resolve problems.
- Experience working in a fast‑paced environment.
- Additional Information
Salary
Based on experience
Location
- Remote – UK Wide (Glasgow based would be ideal)
- #J-18808-Ljbffr
Customer Experience Executive employer: Zoa Rental
At Zoa, we are not just transforming the fashion industry; we are creating a vibrant and inclusive work culture that values innovation and sustainability. As a Customer Experience Executive, you will thrive in a supportive environment that encourages personal growth and offers flexible remote working options across the UK, with a preference for Glasgow-based candidates. Join us to be part of a pioneering team where your contributions directly impact customer satisfaction and loyalty in a rapidly growing market.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive
✨Get Down to the Fashion Events
Dive headfirst into local fashion shows, trade fairs, and networking events. These are golden opportunities to meet industry pros and showcase your passion for the industry in person. Plus, it gives you the chance to chat about potential roles at places like Zoa Rental!
✨Join Fashion-Focused Communities
Become a part of online fashion communities on platforms like Instagram or Pinterest. Participate in discussions and share your insights on trends or your personal style journey. It’s a great way to get noticed by brands looking to fill positions, including Zoa Rental.
✨Craft a Rock-Solid Portfolio
Since you're aiming for a full-time gig, your portfolio should reflect not just your best work but also your personality. Whether it’s lookbooks, design sketches, or styling projects, make sure it screams 'you' and includes a bit about why you’d be a perfect fit for Zoa Rental.
✨Leverage Your University Connections
If you’re fresh out of university, don’t underestimate your career services. They often have partnerships with fashion companies for internships and entry-level roles. Use this to your advantage and connect with them to find any openings at Zoa Rental!
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Showcase Your Style:In the fashion-apparel industry, your personal style and understanding of current trends are crucial. Make sure your CV and cover letter reflect your unique fashion sense – use visuals if you can and highlight any fashion-related experiences or projects that show off your flair!
Highlight Relevant Experience:When you're applying for a full-time role, be sure to focus on any past roles or internships in fashion that’ve honed your skills. Whether that's working in retail, fashion design, or marketing, quantify your achievements and show how they relate to the role at Zoa Rental.
Include a Strong Portfolio:An impressive portfolio is key in fashion! Make sure to include a link to your online portfolio in your CV, showcasing your best work, be it designs, campaigns, or styling projects. This is your chance to let your creativity shine and demonstrate your abilities to Zoa Rental!
Craft a Standout Cover Letter:Use your cover letter to weave in your passion for fashion and the specific reasons you want to work at Zoa Rental. Share your vision of how you'd contribute to their brand and why you're excited about their work. Tailoring this will make you stand out from the crowd!
How to prepare for a job interview at Zoa Rental
✨Showcase Your Style Portfolio
For a role in the fashion-apparel industry, having a well-curated portfolio is essential. Ensure you include your best work that reflects your style and creativity, whether it's sketches, lookbooks, or completed designs. Be ready to discuss your design process and the inspirations behind your pieces!
✨Know the Latest Trends and Brands
Being well-versed in current fashion trends and influential brands can give you a leg up in the interview. Get familiar with what’s trending in the market and know your competitors. This shows your passion for the industry and helps you connect your work experience to current fashion trajectories.
✨Demonstrate Your Collaboration Skills
In a full-time fashion role, collaboration is key, whether you’re working with designers, marketers, or suppliers. Be prepared to share experiences where you successfully worked as part of a team or navigated challenges with colleagues. This will highlight your ability to adapt and thrive in a fast-paced environment.
✨Dress the Part
This might sound obvious, but in fashion, how you present yourself is part of your brand. Wear something that represents your personal style while still aligning with the company’s aesthetic. It’s a great way to show you understand the industry's essence and can embody the brand’s image!
