At a Glance
- Tasks: Lead shifts, manage teams, and ensure excellent customer service at our vibrant restaurant.
- Company: Join Zizzi, a fun-loving family that celebrates individuality and great food.
- Benefits: Enjoy 50% off meals, free food on shift, and discounts on cinema and travel.
- Other info: Access to wellbeing support and a community of fellow pizza lovers.
- Why this job: Grow your career in a supportive environment while having fun and making customers happy.
- Qualifications: No specific experience needed, just a passion for food and great service.
Supervisor £12.92 per hour plus Tronc and benefits
Our story:
Zizzi started in 1999 with a little wine, a big oven, and the huge dream to serve Italian, our way. You'll know us for fresh pasta, bubbly pizza and good times. We don't do bland food, people or restaurants.
About your role:
When you're a Zizzi Restaurant Supervisor or Shift Leader, you're a vital part of the management team. We're looking for hands‑on leaders who care about people and standards. Maybe you're an ambitious team member ready to step up? You don't have to be doing the role already. You'll look after critical sections like the bar, food pass, or hosting during our busiest peak shifts, and run the whole restaurant during quieter shifts.
What you'll do:
- Run the restaurant during quieter periods, making sure everything runs smoothly and safely.
- Lead from the front during peak rushes, with full ownership of the Pass, Bar, or Floor to keep service seamless.
- Step in to resolve any guest issues on the floor with a feel‑good solution.
- Motivate and coach the Front of House team to help them grow their skills and deliver standout, feel‑good hospitality.
- Care about picture‑perfect dish presentation, restaurant standards and the details that make a standout occasion.
- Keep our restaurants safe, clean, and welcoming for your team and guests.
What's in it for you:
- Flexible hours and the guaranteed stability of aminimum-hour contract.
- Clear routes to progress and fast‑track training to Assistant Manager.
- Access your earned wages whenever you need them with Stream.
- Free meals when you're on shift, and 50% off when you aren't.
- 24/7 Virtual GP and Employee Assistance Program.
- Discounts on travel, cinema, and top brands.
What we're looking for:
- Experience in a fast‑paced retail, hospitality, or leisure environment, ready for leadership responsibilities.
- A confident, hands‑on communicator who brings massive energy and a lead‑by‑example attitude to every shift.
- A structured thinker who can organise a floor section but thinks on their feet when things get buzzing.
- Reliable and ready to guide and support the team during our peak times, including evenings and weekends.
Why you'll fit right in:
We want you leading, as you are, from day 1. We love individuality - bold tattoos, big laugh, brave choices, bad dance moves. We're a Times Top 500 Employer because we celebrate everyone's differences. While we're sharing, we're also the only Italian restaurant in the FT's UK's Best Employers 2026 Special Report (all about working conditions, salary, potential for development and company image).
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Supervisor UK in Chester employer: Zizzi
Zizzi in Manchester is an excellent employer that prioritises a supportive work culture and employee growth. With flexible hours, free meals, and a commitment to training, you will thrive in a dynamic environment where your contributions are valued, making it a rewarding place to build your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor UK in Chester
✨Tip Number 1
Familiarise yourself with Zizzi's values and culture. Understanding their focus on growth, individuality, drive, togetherness, and fun will help you align your approach during interviews and discussions, showing that you're a great fit for the team.
✨Tip Number 2
Highlight any previous experience in a supervisory role or within the hospitality industry. Be ready to share specific examples of how you've successfully managed teams and ensured excellent customer service, as this will demonstrate your capability for the Supervisor position.
✨Tip Number 3
Prepare to discuss how you would handle various scenarios in a busy restaurant environment. Think about challenges you might face and how you would resolve them while maintaining high standards of service and teamwork.
✨Tip Number 4
Show your passion for food and customer service. Be enthusiastic about Zizzi's menu and be prepared to talk about your favourite dishes, as this will reflect your genuine interest in the role and the brand.
We think you need these skills to ace Supervisor UK in Chester
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Zizzi is looking for in a Supervisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV:Make sure your CV reflects your experience in customer service and team management. Use specific examples that demonstrate your ability to lead a team and ensure great customer experiences.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for food and customer service. Mention how your values align with Zizzi's, particularly around growth, individuality, drive, togetherness, and fun.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Zizzi
✨Show Your Passion for Food
As a Supervisor, you'll be sharing your love for food with customers and your team. Make sure to express your enthusiasm for the menu during the interview. Talk about your favourite dishes and why you think they resonate with customers.
✨Demonstrate Leadership Skills
You'll be managing both front of house and back of house teams, so it's crucial to showcase your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated others and ensured smooth operations.
✨Emphasise Customer Service Excellence
Zizzi values great customer service, so be ready to discuss your approach to creating memorable experiences for guests. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Align with Zizzi's Values
Familiarise yourself with Zizzi's core values: Growth, Individuality, Drive, Togetherness, and Fun. During the interview, relate your personal values and experiences to these principles, demonstrating that you're a good cultural fit for the team.
