At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer experiences and delicious Italian food.
- Company: Join Zizzi, a fun-loving family dedicated to great food and fantastic service.
- Benefits: Enjoy a competitive salary, generous bonuses, 50% off meals, and discounts on cinema and travel.
- Other info: Access to wellbeing support, career development opportunities, and a supportive online community.
- Why this job: Be part of a culture that values growth, individuality, and teamwork while having fun every day.
- Qualifications: Passion for food, strong leadership skills, and a commitment to excellent customer service.
The predicted salary is between 36000 - 60000 £ per year.
Competative Salary inc Generous Bonus Scheme and Tronc
Our story:
Zizzi started in 1999 with a little wine, a big oven, and an even bigger dream to serve Italian, our way. You'll know us for good times, bubbly pizza, and fresh pasta. We don't do bland food, people or restaurants.
About the role:
As General Manager, you are responsible for your restaurant's successes.Leading your management and kitchen teams, you'll bring our values to life through high-energy leadership.We're looking for a leader who demands the best for our guests while keeping a sharp eye on standards and performance.You'll lead by example, ensuring every guest has a feel-good experience.
What you'll do:
- Recruit, build, and retain a brilliant team that gets the Zizzi culture.
- Lead your entire team to deliver standout hospitality and memorable customer experiences every day.
- Maintain a clean, high-standard restaurant with great kerb appeal.
- Be a menu expert with a passion for picture-perfect dishes and top-tier food quality.
- Drive performance, focusing on labour and stock control to be better than yesterday.
- Lead with high standards, keeping everyone safe by following all health, safety, and food safety policies.
What's in it for you:
- Performance bonus up to 30% of your salary.
- Clear development opportunities. Over 90% of our Ops Managers and Central Support Teams started as Zizzi restaurant GMs.
- Regular events, GM roadshows, and team incentives.
- Access your earned wages whenever you need them with Stream.
- Free meals when you're on shift, and 50% off when you aren't.
- 24/7 Virtual GP and Employee Assistance Program.
- Discounts on travel, cinema, and top brands.
What we're looking for:
- An obsession with maintaining high brand standards
- Proven experience leading diverse teams in a high-volume, fast-paced environment.
- A people person who can motivate, coach, and develop their team to deliver exceptional food and service.
- Proven experience in delivering business growth and meeting KPIs.
- Experience managing costs, stock control, and labour budgets.
- The ability to lead from the front during our busiest times, including evenings, weekends and holiday periods.
Why you'll fit right in:
We want you leading the restaurant, as you are, from day 1. We love individuality - bold tattoos, bad singing, big laugh, brave choices.
We're a Times Top 500 Employer because we celebrate everyone's differences. While we're on that, we're also the only Italian restaurant in the FT's UK's Best Employers 2026 Special Report (all about working conditions, salary, potential for development and company image).
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General Manager - UK employer: Zizzi
Zizzi in Manchester is an excellent employer that prioritises a supportive work culture and employee growth. With flexible hours, free meals, and a commitment to training, you will thrive in a dynamic environment where your contributions are valued, making it a rewarding place to build your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - UK
✨Tip Number 1
Familiarise yourself with Zizzi's values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Highlight your leadership experience in the hospitality industry. Be ready to share specific examples of how you've successfully developed and inspired teams in previous roles, as this is crucial for a General Manager position.
✨Tip Number 3
Showcase your passion for Italian cuisine. Whether it's through personal anecdotes or professional experiences, convey your enthusiasm for food and service, as this will resonate well with the hiring team.
✨Tip Number 4
Prepare to discuss how you would approach financial targets and business performance. Have a few strategies in mind that demonstrate your ability to optimise profitability while maintaining high standards of customer service.
We think you need these skills to ace General Manager - UK
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and expectations of a General Manager at Zizzi. Highlight your relevant experience in leading teams, customer service, and financial management.
Tailor Your CV:Customise your CV to reflect your leadership skills and passion for food and service. Include specific examples of how you've successfully managed teams and improved customer experiences in previous roles.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for Italian cuisine and your alignment with Zizzi's values. Mention how you embody growth, individuality, drive, togetherness, and fun in your work.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Zizzi
✨Show Your Passion for Food
As a General Manager at Zizzi, it's crucial to demonstrate your enthusiasm for Italian cuisine. Be prepared to discuss your favourite dishes and how you can share that passion with both your team and customers.
✨Emphasise Team Leadership Skills
Highlight your experience in recruiting, developing, and inspiring a team. Share specific examples of how you've successfully led a team in the past, focusing on engagement and embodying company values.
✨Understand Zizzi's Values
Familiarise yourself with Zizzi's core values: Growth, Individuality, Drive, Togetherness, and Fun. Be ready to explain how you align with these values and how you would promote them within your team.
✨Prepare for Financial Discussions
Since smashing financial targets is key for this role, be ready to discuss your experience with budgeting, optimising profitability, and reviewing business performance. Bring examples of how you've improved financial outcomes in previous roles.
