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- Tasks: Support broadcasters in designing reliable live video delivery solutions using the Zixi Platform.
- Company: Join Zixi, a leader in cloud-based video delivery technology.
- Benefits: Full-time role with opportunities for growth and learning in a dynamic environment.
- Why this job: Dive into the exciting world of live video and make a real impact.
- Qualifications: 1-3 years in a technical role; passion for live video and IP networking.
- Other info: Collaborative culture with a focus on diversity and inclusion.
The predicted salary is between 30000 - 42000 ÂŁ per year.
About Zixi
Zixi provides a cloud based and on‑premise software platform that enables reliable broadcast‑quality video delivery over IP. The company offers the Zixi Platform for broadcasters, enterprises, over‑the‑top video providers, and mobile service providers around the world. The platform makes it easy and economical for media companies to source, manage, localize, and distribute live events and 24/7 live linear channels in broadcast QoS, securely and at scale, using any form of IP network or hybrid IP environments. Zixi provides enhanced control in large complex networks with ZEN Master, a live video orchestration and telemetry control plane that offers visual tools to configure, orchestrate, and monitor live broadcast channels and events across industry protocols.
About The Role
Zixi is seeking a Solutions Engineer to join our expanding team in the United Kingdom. This early‑career technical pre‑sales role supports broadcasters, content owners, and media service providers as they design and adopt reliable live video delivery over IP and is part of our broader initiative to scale pre‑sales coverage across EMEA. Working closely with Sales and Senior Solutions Engineers, you’ll help understand customer needs, translate requirements into practical workflows, deliver demos and proof‑of‑concepts, and support successful technical evaluations. As the organization continues to grow in EMEA, the role may offer exposure to broader responsibilities and potential future development opportunities. If you’re curious about live video, enjoy solving customer problems, and want to build deep expertise in IP video delivery, this role is for you.
Key Responsibilities
- Customer Discovery & Technical Support: Join customer calls to learn their live video workflows, pain points, and success criteria. Ask strong technical questions, take structured notes, and help summarize requirements back to the team. Support responses to RFIs/RFPs with accurate technical detail.
- Solution Design & Technical Win Support: Help design customer solutions using the Zixi Platform, including contribution, distribution, and monitoring workflows. Map customer requirements to Zixi capabilities and recommend configuration options. Partner with senior SEs to build technical proposals and diagrams that are clear and practical.
- Demos & Proof Of Concept (POC) Execution: Set up and run product demos (live or recorded), tailored to the customer’s use case. Assist in building POCs—installing software, configuring environments, running tests, and documenting results. Track POC progress, risks, and next steps; keep internal stakeholders updated.
- Troubleshooting & Technical Guidance: Provide hands‑on support during trials and early deployments (configuration, performance tuning, and issue triage). Use logs, network tools, and methodical testing to isolate issues. Escalate effectively with thorough reproduction steps and supporting data.
- Cross‑Functional Collaboration: Work closely with Sales, Customer Success, Product, and Engineering to ensure customer feedback and requirements are captured. Contribute to internal knowledge bases, playbooks, and demo assets as you learn.
- Learning & Growth: Build expertise in Zixi systems, orchestration tools, and partner integrations. Stay current on trends in cloud video, broadcast contribution, and OTT delivery. Participate in training and shadowing to grow into full solution ownership over time.
Required Qualifications
- 1–3 years in a technical, customer‑facing role (solutions engineering, technical support, network/video engineering, QA, systems engineering, or similar).
- Foundational understanding of IP networking (TCP/UDP, multicast, routing basics, firewalls).
- Comfort working in Linux and/or Windows environments (command line, installing software, reading logs).
- Interest in live video workflows and streaming technologies.
- Ability to communicate clearly with both technical and non‑technical audiences.
- Strong organization skills—able to manage tasks, deadlines, and follow‑through.
Nice to Have Qualifications
- Exposure to live production, broadcast, or streaming environments including contribution, distribution, OTT and CDN workflows.
- Familiarity with video codecs, containers, and protocols (H.264/H.265, SRT, RTP, MPEG‑TS, RTMP).
- Experience creating and documenting system architectures using tools such as Lucidchart or similar.
- Exposure to cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Basic scripting experience (e.g., Python, Bash, PowerShell) for testing, automation, or troubleshooting.
- Experience supporting proof‑of‑concepts (POCs) or technical evaluations.
- Familiarity with content protection, rights enforcement, or SCTE‑35 signaling.
How Success Is Measured
- Running reliable demos and contributing confidently in customer discovery.
- Executing POCs with increasing independence and strong documentation.
- Demonstrating steady growth in Zixi product and workflow knowledge.
- Being a responsive, dependable technical partner to Sales and customers.
Seniority level: Entry level
Employment type: Full‑time
Job function: Engineering and Information Technology
Industries: Software Development
Zixi is an equal‑opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization. Zixi makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Solutions Engineer in London employer: Zixi
Contact Detail:
Zixi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer in London
✨Tip Number 1
Get to know the company inside out! Research Zixi's products and services, especially the Zixi Platform. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your technical skills! Brush up on your IP networking knowledge and get comfortable with Linux or Windows environments. Being able to speak confidently about these topics will impress the interviewers and show you're ready for the role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and potentially lead to referrals, which can double your chances of landing an interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the Zixi team.
We think you need these skills to ace Solutions Engineer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Engineer role. Highlight your relevant experience with IP networking and any technical skills that match the job description. We want to see how you can bring value to our team!
Show Your Passion for Live Video: Let us know why you're excited about live video workflows and streaming technologies. Share any personal projects or experiences that demonstrate your interest. We love seeing candidates who are genuinely enthusiastic about what we do!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your skills and experiences. We appreciate candidates who can communicate effectively, especially in a technical role like this one.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Zixi
✨Know Your Tech
Make sure you brush up on your understanding of IP networking and video streaming technologies. Familiarise yourself with the Zixi Platform and its capabilities, as well as common protocols like H.264 and RTP. This will help you answer technical questions confidently.
✨Practice Customer Discovery
Prepare for customer calls by thinking about potential pain points and success criteria they might have. Role-play with a friend or mentor to practice asking strong technical questions and summarising requirements clearly. This will show your ability to engage effectively with clients.
✨Demos and POCs are Key
Get comfortable with setting up product demos and proof-of-concepts. Familiarise yourself with the process of installing software and configuring environments. Being able to run a smooth demo can really impress your interviewers and demonstrate your hands-on skills.
✨Show Your Collaborative Spirit
Highlight your ability to work cross-functionally. Think of examples where you've collaborated with different teams, whether in previous roles or during projects. This will show that you can be a dependable partner to Sales and other departments, which is crucial for this role.
