At a Glance
- Tasks: Provide top-notch technical support and troubleshoot client issues in a dynamic environment.
- Company: Join Zixi, a leader in broadcast-quality video delivery technology.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Perfect for recent grads eager to kickstart their tech career!
- Why this job: Be part of an innovative team transforming the media landscape with cutting-edge technology.
- Qualifications: Degree in IT or related field; passion for technology and networking.
The predicted salary is between 31500 - 38500 £ per year.
Zixi provides a cloud based and on-premise software platform that enables reliable broadcast-quality video delivery over IP. The company offers the Zixi Platform for broadcasters, enterprises, over-the-top video providers, and mobile service providers around the world. The Zixi Platform makes it easy and economical for media companies to source, manage, localize, and distribute live events and 24/7 live linear channels in broadcast QoS, securely and at scale, using any form of IP network or Hybrid IP environments. Zixi provides enhanced control in large complex networks with ZEN Master, a live video orchestration and telemetry control plane that provides visual tools to configure, orchestrate, and monitor live broadcast channels and events across industry protocols. Over 15+ years, the ZEN Enabled Network (ZEN) has grown to over 300 technology partners and serves well over 700 customers representing most of the top media brands around the world with 10,000+ channels delivered daily.
Location: United Kingdom
Working Hours: Thursday through Monday, 7:00 a.m. – 3:30pm UK time
Reports to: Technical Support Manager
Responsibilities include but are not limited to:
- Client Support: Provide first-response troubleshooting and technical support to inbound client phone and e-mail tickets to ensure fast resolution and adherence to all Support SLAs and procedures.
- Relationship management: Build and maintain strong relationships with clients, acting as a point of contact for support matters related to Zixi products and services.
- Escalation: Escalate more complex technical issues to senior Technical Operations Engineers and track escalated tickets through to resolution.
- Internal communication: Ensure all issues and resolutions are communicated quickly and effectively to internal Zixi stakeholders.
- Documentation: Maintain accurate records of client interactions and support activities.
- Technical operations: Over time and with mentoring, assist senior engineers with Level 2 support, the upkeep of Zixi managed infrastructure, and incident monitoring as you grow technically.
General Requirements:
- A genuine interest in technology, networking, and how live video and media are delivered.
- Enthusiasm to learn quickly and the initiative to see problems through to resolution.
- Exceptional written and oral communication skills.
- A calm, customer-focused attitude and a willingness to ask questions.
- Strong interest in teamwork and collaboration with customers, partners, and internal teams to reach common goals.
- No specific length of professional experience required — recent graduates and early-career candidates are encouraged to apply.
Technical Requirements:
- Degree in Engineering, Computer Science, or a related IT field, or equivalent study or hands‑on experience.
- Basic understanding of networking concepts such as IP addressing and routing.
- Any exposure to Linux and/or Windows operating systems.
- Interest in video streaming, TCP/IP and UDP, CDNs, or cloud platforms (AWS, Azure, GCP) is a plus.
- Familiarity with tools such as Wireshark, Datadog, or Grafana, or an interest in learning them, is a plus.
- Personal projects, home labs, or self-study that demonstrate an interest in the field are welcome.
Zixi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in accordance with the Equality Act 2010 and all applicable UK law. This policy applies to all employment practices within our organization. Zixi makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Junior Technical Support Engineer employer: Zixi, Inc.
Zixi is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for aspiring Junior Technical Support Engineers. With a commitment to employee growth, Zixi offers mentorship opportunities and encourages continuous learning in the fast-paced world of video technology. Located in the UK, employees benefit from a supportive environment that values diversity and innovation, ensuring a rewarding career path in a leading-edge industry.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Technical Support Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zixi, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zixi, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Technical Support Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zixi, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Zixi, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zixi, Inc.!
How to prepare for a job interview at Zixi, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
