ZIWI is New Zealand’s leading pet food exporter and a global leader in air‑dried pet nutrition. Our award‑winning recipes combine exceptional ingredients with innovative nutrition to help pets thrive. With a premium brand, a differentiated product offering and significant growth potential in North America, we’re building on our success and looking for talented people to help take us to the next level.
We’re looking for an eCommerce Account Manager, Chewy to drive the day‑to‑day performance and profitable growth of one of our most important eCommerce partnerships.
Reporting to the SVP, Global E‑Commerce & Digital, you’ll take ownership of the Chewy account, combining strong customer relationships, commercial insight and hands‑on execution to turn opportunities into results. From growing assortment and Autoship to optimising promotions, profitability and product performance, you’ll play a pivotal role in accelerating ZIWI’s growth in North America.
This is an opportunity to make a genuine impact in an ambitious, entrepreneurial business where initiative, accountability and results matter.
What You’ll Do
Grow a strategic customer partnership
- Own the day‑to‑day relationship with Chewy, building trusted connections across merchant and functional teams.
- Develop and execute customer growth plans spanning assortment, distribution, merchandising and strategic initiatives.
- Contribute to joint business planning, customer negotiations and business reviews with clear, commercially grounded recommendations.
Own the numbers and drive profitable growth
- Lead account forecasting, promotional planning, trade investment tracking and performance reporting.
- Analyse sales, pricing, product mix, profitability and promotional effectiveness to identify opportunities and improve results.
- Partner with Finance and Supply Chain to strengthen contribution, forecast accuracy and inventory availability.
Accelerate eCommerce performance
- Partner with Chewy and Marketing to grow customer acquisition, Autoship adoption and retention.
- Identify opportunities to improve digital shelf performance, product visibility, conversion and customer lifetime value.
- Coordinate innovation launches and customer activations, ensuring merchandising, content, marketing and inventory are aligned for success.
Bring teams together to deliver
- Work cross‑functionally with Marketing, Digital Shelf, Finance and Supply Chain to execute customer priorities.
- Own account calendars, performance reviews, action plans and follow‑through.
- Anticipate risks, remove roadblocks and take accountability for delivering commercial outcomes.
What you’ll bring
You’re a commercially minded account leader who combines analytical rigour with a strong customer focus. You understand what drives eCommerce performance, know how to turn data into actionable insights, and can confidently manage the detail while keeping sight of the bigger commercial picture. You’re proactive, solutions‑focused and comfortable operating with autonomy. You build credibility with customers and colleagues alike, take ownership of outcomes and thrive in a fast‑paced environment where you can make a visible difference. You’ll also bring:
- 7+ years’ experience in CPG sales, eCommerce or strategic account management, with meaningful ownership of a major retail customer.
- A proven track record of delivering customer growth plans, commercial forecasts, promotional investments and profitable results.
- Strong financial and analytical capabilities, including advanced Excel and experience with retailer reporting and business planning tools.
- A solid understanding of eCommerce merchandising, retail media, conversion, subscription programmes and marketplace performance.
- The ability to influence and coordinate cross‑functional teams, driving accountability without relying on formal authority.
- An entrepreneurial mindset, with the curiosity, urgency and initiative to spot opportunities and turn them into action.
Direct Chewy experience is strongly preferred. Experience in pet nutrition, pet specialty or a related CPG category will be a valuable advantage.
Location: Los Angeles, California, or Kansas City, Missouri, preferred. Remote candidates across North America may also be considered. Travel may be required to support customer meetings, collaboration and key business priorities.
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StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Account Manager, Chewy in Wideopen
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like ZIWI are looking for when hiring for a eCommerce Account Manager, Chewy.
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In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to ZIWI for the eCommerce Account Manager, Chewy, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at ZIWI as a eCommerce Account Manager, Chewy, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out ZIWI’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a eCommerce Account Manager, Chewy.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at ZIWI, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with ZIWI's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at ZIWI. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at ZIWI
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that ZIWI uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at ZIWI. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
