At a Glance
- Tasks: Coordinate engineers, manage job entries, and liaise with clients and subcontractors.
- Company: Join a respected, family-run business with a collaborative culture.
- Benefits: Enjoy a dog-friendly office, 21 days holiday, and a full Christmas shutdown.
- Other info: Office-based role in Reading, perfect for those who thrive in a dynamic setting.
- Why this job: Make a direct impact in a supportive environment with growth opportunities.
- Qualifications: Experience in coordination or service desk roles, strong organisational and communication skills required.
Service Desk Administrator (Full time, Permanent)
Reading (office-based)
£30,000 per annum
What You'll Do:
- Scheduling engineers for client callouts and service visits
- Managing job entries and updates via Big Change software
- Coordinating with Project Managers, Operations Directors, and the Stock Manager
- Processing completed jobs and arranging follow-up visits
- Liaising with sub-contractors to ensure SLA compliance
- Handling permits, plant/equipment orders, and client communications
What You'll Bring:
- Proven experience in a coordination, scheduling, or service desk role
- Exceptional organisational skills and meticulous attention to detail
- Ability to juggle multiple tasks and stakeholders effectively
- Strong communication skills and a proactive mindset
- Confidence working in an office-based environment using scheduling systems
What We Offer:
- A dog friendly, collaborative office environment in Reading
- 21 days holiday plus additional leave for full Christmas shutdown
- A valued, collaborative office culture with room to grow
- Direct impact and visibility in a well-respected, family-run business
Service Desk Administrator in Reading employer: ZITKO Ltd
As a Service Desk Administrator at our family-run business in Reading, you'll thrive in a dog-friendly, collaborative office environment that values your contributions and fosters personal growth. With 21 days of holiday plus additional leave for a full Christmas shutdown, we prioritise work-life balance while offering you the chance to make a direct impact in a respected company. Join us to enjoy a supportive culture where your organisational skills and proactive mindset will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Administrator in Reading
✨Tip Number 1
Familiarise yourself with Big Change software, as it's a key tool for the role. If you can demonstrate your knowledge or experience with similar scheduling systems during your interactions, it will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your organisational skills in conversations. Be prepared to share examples of how you've successfully managed multiple tasks and stakeholders in previous roles, as this is crucial for a Service Desk Administrator.
✨Tip Number 3
Show your proactive mindset by asking insightful questions about the team dynamics and the types of projects you'll be coordinating. This not only demonstrates your interest but also your understanding of the role's demands.
✨Tip Number 4
Since communication is key, practice articulating your thoughts clearly and confidently. Engaging in mock interviews or discussions can help you refine your communication style, making you more effective in conveying your fit for the role.
We think you need these skills to ace Service Desk Administrator in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in coordination, scheduling, or service desk roles. Emphasise your organisational skills and attention to detail, as these are key for the Service Desk Administrator position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your strong communication skills and proactive mindset. Mention specific examples of how you've successfully managed multiple tasks and stakeholders in previous roles.
Highlight Relevant Software Experience:If you have experience with scheduling systems or software like Big Change, be sure to mention this in your application. This will demonstrate your ability to adapt quickly to the tools used in the role.
Show Enthusiasm for the Company Culture:In your application, express your excitement about working in a collaborative and dog-friendly office environment. This shows that you align with the company’s values and culture, which can set you apart from other candidates.
How to prepare for a job interview at ZITKO Ltd
✨Showcase Your Organisational Skills
As a Service Desk Administrator, you'll need to demonstrate exceptional organisational skills. Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated schedules effectively.
✨Familiarise Yourself with Big Change Software
Since managing job entries and updates via Big Change software is a key part of the role, it’s beneficial to familiarise yourself with this system beforehand. If possible, try to find online resources or tutorials to get a basic understanding.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations, such as scheduling conflicts or communication challenges with clients and subcontractors. Think through how you would approach these scenarios and be ready to discuss them.
✨Emphasise Your Communication Skills
Strong communication skills are crucial for this role. Be prepared to discuss how you've effectively communicated with various stakeholders in previous positions, and consider sharing specific examples that highlight your proactive mindset.
