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- Tasks: Lead a dynamic technical support team and ensure top-notch customer service.
- Company: Join a forward-thinking tech company that values teamwork and innovation.
- Benefits: Enjoy a competitive salary, career growth, and a supportive work environment.
- Why this job: Shape the future of tech support while mentoring a passionate team.
- Qualifications: Experience in technical support leadership and strong communication skills required.
- Other info: Be part of a collaborative culture with global connections and exciting challenges.
The predicted salary is between 42000 - 48000 £ per year.
We’re looking for a Technical Team Leader to oversee a small but expanding technical support and development team, ensuring customers receive first-class service while maintaining high technical standards across the business. This is an excellent opportunity for someone with a background in technical support leadership within the IT or technology sector who enjoys improving processes, mentoring engineers, and working closely with global technical teams.
As Technical Team Leader, you’ll take responsibility for the performance and development of the UK Technical Department, managing a team currently consisting of Technical Support and Development Engineers. You’ll play a key role in ensuring the team delivers excellent customer support, while also working closely with international colleagues and internal teams to maintain service quality and drive continuous improvement.
Key Responsibilities:
- Lead and manage the Technical Support & Development team
- Oversee the Freshdesk ticketing system and ensure service KPIs are achieved
- Manage RingCentral call handling and support workflows
- Provide first-class technical support to customers
- Communicate regularly with the global technical team (HQ)
- Produce monthly performance reports for the technical department
- Conduct team meetings and individual performance reviews
- Handle technical escalations and complex customer issues
- Work with internal teams to ensure adequate support coverage
- Support international teams where required
What We’re Looking For:
We’re particularly interested in candidates who have experience managing technical support or service teams in the IT / software / technology sector.
Key skills and experience include:
- Experience leading Technical Support or Customer Service teams
- Strong communication and stakeholder management skills
- Experience working with ticketing systems (e.g., Freshdesk or similar)
- Ability to manage support KPIs and service performance
- Experience handling technical escalations
- A background in software or development (Python, C++, or C) would be highly beneficial
- A passion for delivering excellent customer experience
- Lead and shape a growing technical team
- Work closely with international technical specialists
- Opportunity to combine leadership, support, and technical knowledge
Join a business built around Teamwork, Respect and Collaboration.
Technical Team Leader employer: Zitko Group Ltd
Contact Detail:
Zitko Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios. Mock interviews with friends or using online platforms can help you feel more confident and ready to impress.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully managed teams or projects in the past. Highlighting your experience in mentoring and improving processes will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Team Leader role. Highlight your experience in managing technical support teams and any relevant skills that match the job description. We want to see how you can lead and improve processes!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your leadership experience and how you've delivered excellent customer support in the past. Let your personality shine through!
Showcase Your Technical Skills: Since this role involves overseeing technical support, make sure to highlight your technical skills, especially if you have experience with ticketing systems like Freshdesk or programming languages like Python or C++. We love seeing those skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Zitko Group Ltd
✨Know Your Tech Inside Out
As a Technical Team Leader, you need to demonstrate your technical expertise. Brush up on the technologies relevant to the role, especially Python, C++, and any ticketing systems like Freshdesk. Be ready to discuss how you've used these in past roles.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you improved processes or mentored team members. Highlight your ability to manage performance and handle escalations effectively.
✨Communicate Clearly and Confidently
Strong communication is key for this role. Practice articulating your thoughts clearly, especially when discussing complex technical issues. Be prepared to explain how you would communicate with both your team and international colleagues.
✨Demonstrate Customer-Centric Thinking
Since delivering excellent customer support is crucial, come prepared with examples of how you've prioritised customer experience in your previous roles. Discuss any strategies you've implemented to enhance service quality and meet KPIs.