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- Tasks: Travel to client sites to install and maintain security systems while delivering top-notch customer service.
- Company: Join TSi, a 100% employee-owned company that values family and exceptional service.
- Benefits: Enjoy competitive pay, great benefits, and the chance to be an owner in the company.
- Other info: Be part of a dynamic team with opportunities for career advancement.
- Why this job: Make a real difference in security solutions while growing your skills in a supportive environment.
- Qualifications: Experience with security systems and a valid driver's license are essential.
The predicted salary is between 60000 - 100000 ÂŁ per year.
Since 1987 TSi have been a leading provider in security systems and solutions. We are 100% Employee-Owned, treating all employee-owners like family and customers alike. We pride ourselves and dedicate everything we do to provide exceptional customer service.
Each employee-owner is empowered by our F.O.C.U.S philosophy to make decisions, to deliver outstanding service and exceed clients’ expectations, giving trust and autonomy in each role.
We currently have an opening for a Field Service Technician in Washington DC.
Role:
Working as a Field Service Technician for TSi, you’ll be responsible for travelling to client sites and carrying out assigned tasks to repair, maintain and install a variety of security systems, whilst providing outstanding customer service to clients.
Requirements:
- You’ll need to have a good understanding of a wide range of security systems with experience in Lenel and C-cure being a great benefit, however a well-rounded knowledge of brands is highly advantageous for this role.
- You must be able to carry out tasks to a high standard and follow company installation standards along with providing outstanding customer service to clients.
- Be comfortable working at heights (as required, climbing ladders etc.)
- Be responsible for performing preventative maintenance across client sites.
- Should ideally have at least 2 years “hands-on” experience in a similar role.
- Great networking and programming skills with access control and video systems.
- You’ll need to hold a valid and clean drivers license to travel to locations as needed.
- Part of an on-call rota.
Location: Washington DC
Package:
Salary: $30–$50 per hour. Expected hiring range: $30.00–$50.00 per hour. Compensation is commensurate with experience, qualifications, certifications, and technical expertise. TSi also offers a competitive benefits package and employee ownership opportunities.
Field Service Technician - Washington DC employer: Zitko Group Ltd
Contact Detail:
Zitko Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician - Washington DC
✨Tip Number 1
Get to know the company culture! TSi values its employee-owners and customer service, so show us how you align with our F.O.C.U.S philosophy. Research our values and be ready to discuss how you can contribute to our team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and help you stand out when we see your application come through our website.
✨Tip Number 3
Prepare for hands-on assessments! As a Field Service Technician, you might face practical tests during interviews. Brush up on your skills with security systems, especially Lenel and C-cure, to impress us with your expertise.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Let us know you’re excited about the opportunity to join our family at TSi!
We think you need these skills to ace Field Service Technician - Washington DC
Some tips for your application 🫡
Show Your Skills: Make sure to highlight your experience with security systems, especially if you’ve worked with Lenel or C-cure. We want to see how your skills match up with what we need for the Field Service Technician role.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the job. Mention your hands-on experience and customer service skills to stand out.
Be Professional Yet Personable: While we love a friendly vibe, keep it professional in your written application. Show us your personality but remember to maintain a level of professionalism that reflects our F.O.C.U.S philosophy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Zitko Group Ltd
✨Know Your Security Systems
Make sure you brush up on your knowledge of various security systems, especially Lenel and C-cure. Being able to discuss your hands-on experience with these systems will show that you're not just familiar with the theory but can apply it in real-world situations.
✨Demonstrate Customer Service Skills
Since TSi prides itself on exceptional customer service, be prepared to share examples of how you've gone above and beyond for clients in previous roles. Think of specific instances where your actions made a positive impact on customer satisfaction.
✨Showcase Your Problem-Solving Abilities
As a Field Service Technician, you'll face challenges on-site. Be ready to discuss how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Prepare for Practical Questions
Expect some practical questions or scenarios during the interview. They might ask how you'd handle a specific installation or maintenance task. Practise explaining your thought process clearly and confidently, as this will demonstrate your technical expertise and ability to follow company standards.