At a Glance
- Tasks: Provide top-notch technical support and troubleshoot exciting tech issues.
- Company: Join Suprema, a growing global technology business in Birmingham.
- Benefits: Enjoy a competitive salary, private medical insurance, and 28 days holiday.
- Other info: Ongoing learning opportunities and a supportive team environment.
- Why this job: Kickstart your career in tech support and work with innovative security technology.
- Qualifications: Experience in technical support and strong problem-solving skills required.
The predicted salary is between 27000 - 27000 £ per year.
Suprema is looking for a Technical Support Engineer to join its growing UK team in Birmingham. This is an excellent opportunity for someone with experience in technical support, networking or access control systems who enjoys troubleshooting, solving customer issues and working with innovative security technology.
Key Responsibilities
- Provide technical support via phone and email
- Troubleshoot hardware, software and network-related issues
- Manage and update support tickets through Freshdesk
- Deliver excellent customer service to UK and international customers
- Escalate complex issues where required
- Maintain knowledge base articles and support documentation
- Work closely with internal technical teams and third-party partners
Requirements
- Experience supporting Access Control systems or similar technology
- Good networking knowledge
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to manage multiple support enquiries effectively
- Passion for technology and delivering a great customer experience
Desirable
- SQL Management Studio experience
- Security industry knowledge
- Experience with scripting languages and API/SDK integrations
Benefits
- £27,000 salary
- Private Medical Insurance
- Pension
- 28 Days Holiday
- Laptop provided
- Product training and ongoing learning through Pluralsight
If you're looking to develop your career in technical support within a growing global technology business, we'd love to hear from you.
Technical Support Engineer in Birmingham employer: Zitko Group Ltd
At Suprema, we pride ourselves on being an excellent employer, offering a vibrant work culture in Birmingham that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for career advancement, alongside competitive benefits such as private medical insurance and generous holiday allowances. Join us to be part of a dynamic team dedicated to delivering exceptional customer experiences in the cutting-edge security technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Birmingham
✨Tip Number 1
Network like a pro! Attend tech meetups or industry events in Birmingham to connect with potential employers and fellow tech enthusiasts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your troubleshooting skills! Prepare for interviews by practising common technical support scenarios. Think about how you’d handle specific issues, and be ready to share your thought process.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out!
We think you need these skills to ace Technical Support Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in technical support, networking, and access control systems. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about technology and customer service. Share specific examples of how you've solved problems in the past – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and friendly – just like how you’d talk to a customer!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Zitko Group Ltd
✨Know Your Tech
Brush up on your knowledge of access control systems and networking. Be ready to discuss specific technologies you've worked with, as well as any troubleshooting experiences. This will show that you’re not just familiar with the basics but can dive deep into technical issues.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in past roles. Think about times when you turned a frustrated customer into a satisfied one. This will highlight your communication skills and your ability to handle multiple support enquiries effectively.
✨Familiarise Yourself with Freshdesk
Since managing support tickets through Freshdesk is part of the role, it’s a good idea to get acquainted with the platform if you haven’t used it before. Understanding how ticketing systems work will help you answer questions confidently during the interview.
✨Show Your Passion for Technology
Be prepared to talk about why you love technology and how you keep up with industry trends. Mention any relevant projects or learning experiences, like using SQL Management Studio or scripting languages, to demonstrate your enthusiasm and commitment to ongoing learning.
