At a Glance
- Tasks: Manage client relationships and ensure smooth delivery of training assignments.
- Company: Join a successful training and consultancy firm with a hybrid work culture.
- Benefits: Enjoy a company pension, private medical insurance, and career growth opportunities.
- Other info: Fast-paced environment with opportunities for professional development.
- Why this job: Make a real impact by nurturing client relationships and driving business success.
- Qualifications: Experience in client-facing roles, strong communication skills, and attention to detail.
The predicted salary is between 40500 - 49500 £ per year.
Client Services Manager | Job Description
Do you have what it takes to become part of our growing team?
- Work Location
- | Hybrid remote in Milton Keynes MK9 3HP
- Employment Type
- | Full-time
- Client services
- | 3 years (required)
- Overview
We are looking to recruit a Client Services Manager to join our highly successful training and consultancy firm.
You will own the client relationship for allocated accounts, bringing a confident and resilient approach to a busy, client-facing environment.
We are looking for an ambitious and driven candidate with previous experience in a client-facing role who can build trust with clients and faculty alike, and who enjoys developing new business relationships as much as nurturing existing ones.
Job Role
Reporting to the Head of Client Services, the role is responsible for pro-actively managing client relationships and the commercial and delivery framework around each assignment.
You will work with clients, internal and external faculty, and internal stakeholders to ensure the smooth delivery of course events and assignments, owning each account from point of contract through to preparation of post-event feedback summaries.
The day-to-day administration and logistics of each assignment are handled by the Training Co-ordinator, freeing you to focus on the client relationship, commercial terms and overall quality of delivery.
Key Responsibilities
- Obtain the full details of each assignment, preparing contracts and So W’s for publication.
- Plan the smooth running of assignments with the Sales team, Client and faculty, agreeing deadlines for materials, e-learning modules and design projects.
- Partner with the Project team to deploy large programmes: attend meetings, prepare and publish delegate communications and manage allocated project activities.
- Own the end-to-end client relationship for allocated accounts, from point of contract through to publication of post-event feedback summaries.
- Manage assignments on the event management system and shared trackers, using CRM tasks to meet core deadlines.
- Quality assurance of course materials to meet the ZISHI branding requirements, transferring content into the required templates as needed.
- Review delegate pre & post event feedback, discuss with clients and faculty in conjunction with the Sales lead.
Prepare feedback reporting and narratives for clients on larger projects.
- Maintaining and growing existing accounts through the sharing of core programmes and introducing supplementary products or services.
- Respond to client queries, manage dedicated mailboxes and attend client meetings, either online or in-person.
- Work closely with the Training Co-ordinator to ensure faculty availability, event logistics and materials are aligned to client expectations.
About You
Experience
- Previous experience in a client-facing role, ideally within events, training or a professional services environment.
- Proven experience of working in a fast-paced, reactive environment, with the ability to provide composed responses to resolve issues.
- A good understanding of training and development within the Financial Services industry, or another professional body such as an Institute or Membership body, would be advantageous.
- Technical Skills Requirement
- MS Office – Outlook (professional user; will have to organise meetings, webinars), Word, Excel and Power Point.
- Data analytics capability/reporting.
- Survey Monkey/other platforms.
- Attributes
- Strong interpersonal skills with excellent written and verbal communication.
- The ability to prioritise and manage several different accounts and tasks at once in order to effectively meet deadlines.
- Attention to detail, including the ability to proofread documents and identify grammatical errors or inconsistencies.
- You have attention to detail, you can proof read documents and find any grammatical errors or any other inconsistencies.
- Be able to communication with clients via telephone to discuss current events and post-event follow-up.
- Comfortable working independently or as part of a team.
- The ability to thrive in pressured or stressful situations.
- An excellent understanding of client care and customer service.
- A committed and flexible attitude to the job.
- What's In It For You
- Company pension
- Private medical insurance
- #J-18808-Ljbffr
> Client Services Manager in Milton Keynes employer: ZISHI Group
ZISHI Group is an attractive employer due to its commitment to professional development and a supportive work culture. The company fosters a collaborative environment where employees can thrive and build meaningful client relationships. With hybrid work options, ZISHI Group promotes a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land > Client Services Manager in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ZISHI Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ZISHI Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace > Client Services Manager in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ZISHI Group:Your cover letter is your chance to shine! Tell us why you want to work at ZISHI Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ZISHI Group!
How to prepare for a job interview at ZISHI Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
