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For Companies At a Glance
- Tasks: Support clients and manage event logistics in a dynamic training environment.
- Company: Join a successful training and consultancy firm with a hybrid work culture.
- Benefits: Enjoy a company pension, private medical insurance, and career growth opportunities.
- Why this job: Be part of a driven team making a real impact in client services.
- Qualifications: Experience in event planning and strong communication skills required.
- Other info: Thriving environment with opportunities to develop your career.
The predicted salary is between 36000 - 60000 £ per year.
Do you have what it takes to become part of our growing team?
Location: Hybrid remote in Milton Keynes MK9 3HP
Employment Type: Full-time
Overview
We are looking to recruit a Client Services Manager to join our highly successful training and consultancy firm. You will be supporting key stakeholders and enjoy the challenge of a busy environment! We are looking for an ambitious and driven candidate that has previous experience in a client facing role, providing event planning and logistics, who can bring a confident and resilient approach to an established team.
Job Role
Reporting to the Head of Client Services, the role will be responsible for pro-actively supporting clients. You will work with our clients, internal and external faculty and internal stakeholders to ensure the smooth delivery of course events/assignments. You will be responsible for the day-to-day management of events from point of contract through to preparation of post feedback summaries. You will be working with existing clients and developing new relationships, maintaining high standards through the consistent application of processes and an eye for detail.
Key Responsibilities
- Obtain the full details of the assignment, preparing contracts and SoW’s for publication.
- Co-ordinate availability of faculty and confirm the logistics for each assignment.
- Plan the smooth running of assignments with both the Client and faculty, providing deadlines for materials, e-learning modules and design projects.
- Partner with the Project team to deploy large programmes, attend meetings, prepare and publish delegate communications and manage allocated project activities.
- Entry of assignments to the event management system, administering changes and status updates, informing all parties of change, postponement or cancellations.
- Manage client event activities including the co-ordination and quality assurance of event materials, event delivery logistics, travel arrangements and issue of post course documentation.
- Liaise with suppliers to setup simulation platforms, psychometric assessments and other tools.
- Prepare and issue post-event digital credentials or CPD Certificates.
- Respond to queries, manage dedicated mailboxes and attend client meetings, either online or in-person.
About You
Experience
- Previous experience in an event delivery or planning role, with high volume activity.
- Proven experience of working in fast paced, reactive role, with the ability to provide composed responses to resolve issues.
- A good understanding of training and development within the Financial Services Industry or another professional body such as, an Institute or Membership body would be advantageous.
Technical Skills Requirement
- MS Office – Outlook (professional user; will have to organise meetings, webinars), Word, Excel and PowerPoint.
- MS Teams or any similar collaboration software like Zoom and SharePoint experience.
- Data analytics capability/reporting.
- SurveyMonkey/other platforms.
Attributes
- You will need strong interpersonal skills with excellent communication skills; both written and verbal.
- Must have good organisational and administrative skills with proven planning capabilities.
- The ability to prioritise and manage several different tasks at once in order to effectively meet deadlines.
- You have attention to detail, you can proof read documents and find any grammatical errors or any other inconsistencies.
- You are happy to work independently or as a part of a team.
- You are able to thrive in pressured or stressful situations.
- You have an excellent understanding of client care and customer service.
- A committed and flexible attitude to the job.
What’s In It For You
- Company pension
- Private medical insurance
If you’re looking to grow your career in a supportive and dynamic team, please send your CV and cover letter to info@thezishi.com.
> Client Services Manager in Milton Keynes employer: ZISHI Group Limited
Contact Detail:
ZISHI Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land > Client Services Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. We want you to walk into that interview room feeling confident and ready to show them why you’re the perfect fit for the Client Services Manager role!
✨Tip Number 3
Practice your pitch! You should be able to clearly articulate your experience and how it relates to the job. We recommend doing mock interviews with friends or using online resources to refine your delivery. Remember, first impressions count!
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way in showing your enthusiasm for the position. We suggest mentioning something specific from the interview to remind them of your conversation. It keeps you fresh in their minds!
We think you need these skills to ace > Client Services Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight your experience in event planning and client-facing roles, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the job description and show us your passion for client services.
Show Off Your Skills: We want to see your technical skills in action! If you’ve got experience with MS Office, data analytics, or any collaboration tools, make sure to include that in your application. It’ll help us understand how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ZISHI Group Limited
✨Know Your Client Services Inside Out
Before the interview, make sure you thoroughly understand the role of a Client Services Manager. Familiarise yourself with event planning and logistics, as well as the specific needs of clients in the training and consultancy sector. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Interpersonal Skills
Since this role requires strong communication and interpersonal skills, prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Be ready to discuss how you handle stressful situations and maintain composure under pressure.
✨Demonstrate Your Organisational Prowess
Highlight your organisational and administrative skills during the interview. Share specific instances where you've managed multiple tasks or projects simultaneously, ensuring deadlines were met. This will illustrate your ability to thrive in a busy environment, which is crucial for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Client Services Manager role. This not only shows your interest but also helps you assess if the company is the right fit for you.
