Safer Communities Officer in Glenrothes

Overview

An opportunity has arisen in the Safer Communities Team in the role of a Safer Communities Officer, working daytime Monday to Friday (Tuesday to Saturday 1 in 4) supporting residents who are affected by private space antisocial behaviour issues. You will case manage neighbour complaints to find resolutions and work as part of a team, with colleagues as well as partners to achieve this. There are two permanent positions available.

Contract Type: Permanent (2x positions available)

Salary: FC6 £30,691.29 – £33,732.26

Working Pattern: 36 Hours per week, Monday to Friday (Tuesday to Saturday 1 in 4)

Location: Bankhead Depot, Glenrothes & Fife Wide

Proposed Interview Date: Week Commencing 5 January 2026

Closing Date: Sunday 21 December 2025

Key Responsibilities

• Being the initial point of contact for customers.
• Responding to complaints of private space ASB.
• Proactively gathering evidence to support and substantiate complaints of ASB.
• Cultivating and maintaining relationships with victims/complainers.
• Issuing warnings verbally and in written form to perpetrators of ASB.
• Case management of ongoing ASB cases through escalation process.
• Preparation of cases for further action where required.
• Managing an active caseload.
• Monitoring cases to ensure they are resolved.
• Provide advice, guidance and work in partnership with colleagues in other services in relation to ASB and neighbour disputes.
• Taking ownership of private space ASB in a designated geographical area and support Fife-wide issues as necessary.
• Operating and maintaining technically complex surveillance and noise equipment, including the use of a Noise App.
• Maintaining detailed records and providing written reports to Line Manager as required.

The Person

• To work confidentially with a range of customers and have a helpful attitude.
• Positive work ethic and attitude.
• Communication and persuasive skills with the ability to remain tactful, firm and fair in potentially confrontational situations.
• Written communication skills.
• Team working skills.
• Ability to travel across Fife.
• Confident user of IT applications, showing ability to use packages effectively.

Further Information

• Role Profile: Review the role profile to understand the essential criteria.
• How We Work Matters: Behaviours framework information.
• Employee Benefits: Benefits package details.
• Directorate Information: Council Department information.
• Social Media: Follow Fife Council Jobs accounts.

How to Apply: As part of your application, you must provide a Supporting Statement outlining how your skills and experience make you a good candidate for this vacancy. For more information, check the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement in the section marked upload résumé.

Important: Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement

For more information, please contact: Suzanne Scobie, LNKD1_UKTJ

Note: This description includes general information about the role and expected duties. All content is kept as originally stated with formatting improvements for clarity.