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- Tasks: Schedule appointments and manage diaries for engineers while ensuring top-notch customer service.
- Company: Join Zip Water, the global leader in innovative water solutions.
- Benefits: Enjoy 25 days annual leave, casual dress code, and a fun work atmosphere.
- Why this job: Make a real impact by helping reduce single-use plastics and improving customer satisfaction.
- Qualifications: Strong communication skills and experience in scheduling or coordination roles.
- Other info: Access to ongoing training, well-being programs, and a supportive team environment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Due to continued growth, we are looking for a Scheduler to work as part of a developing team to deliver world class customer care, ensuring at all times we are achieving both company targets and a high level of customer satisfaction, demonstrating at all times our company values. As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to our customers. With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced drinking water systems. Joining Zip Water gives you the opportunity to support our global team to improve the environment by removing single use plastics across UK Businesses.
Are you a strong communicator, looking for a new challenge? Do you enjoy working in a fast-paced environment? Have you previously worked in a scheduling or coordination role? If so, we would love to hear from you!
Main duties:
- Scheduling repair and planned maintenance visits for the engineers, booking appointments and managing their diaries.
- Liaising with engineers, customers, and managers.
- Sending out parts to customers and engineers.
- Daily communications with customers internal and external.
- Dealing with incoming customer enquiries both by telephone and email.
- Ensure priority customer calls are raised correctly.
- Liaise with customers to advise them of site attendance.
- General Data Entry.
- Actively seek to achieve all service levels.
The ideal candidate will have an excellent telephone manner and good interpersonal skills. You will have the ability to work as part of a team to achieve shared objectives and goals as well as have a personable and friendly nature, confident and forward thinking. You will be very customer service orientated, and have high attention to detail, capable of balancing various tasks throughout the day and prioritising your workload.
Benefits:
- 25 days annual leave + bank holidays.
- Company Sick Pay (after qualifying period).
- We offer a fun and lively atmosphere and casual dress code.
- You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work.
- Full training and continuous support with your team.
- Modern canteen and break “chill out” areas.
- There’s onsite parking – we have plenty of space!
- Cycle to Work scheme available.
- A market leading company pension.
- Holiday purchase scheme.
- Life insurance.
- Employee rewards and discounts through Perks at Work.
- Option to join Health Care Cash Plan.
- 24/7 365-day access to Employee Assistance Programme through Health Assured.
- Well-being programs – your well-being is important to us.
- Access to on-going learning and development with our online learning platform.
Scheduling Advisor employer: Zipwater
Contact Detail:
Zipwater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Advisor
✨Tip Number 1
Get to know the company! Research Zip Water and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with customers and engineers, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your scheduling experience! Think of examples from your past roles where you successfully managed multiple tasks or resolved customer issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our awesome team at Zip Water!
We think you need these skills to ace Scheduling Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Scheduler role. Highlight your scheduling experience and customer service skills, as these are key to what we’re looking for at Zip Water.
Show Off Your Communication Skills: Since this role involves a lot of liaising with customers and engineers, it’s important to showcase your strong communication abilities. Use examples in your application that demonstrate how you’ve effectively communicated in previous roles.
Be Detail-Oriented: Attention to detail is crucial for this position. When writing your application, make sure there are no typos or errors. This shows us that you take pride in your work and can manage tasks accurately.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Zipwater
✨Know the Company Inside Out
Before your interview, take some time to research Zip Water. Understand their products, values, and commitment to sustainability. This will not only impress your interviewers but also help you align your answers with their mission.
✨Showcase Your Communication Skills
As a Scheduling Advisor, strong communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. Practice articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Your Organisational Skills
Since the role involves scheduling and managing diaries, be ready to discuss your organisational strategies. Share specific instances where you successfully balanced multiple tasks or prioritised workloads to meet deadlines.
✨Prepare for Customer Scenarios
Expect questions about handling customer enquiries and complaints. Think of scenarios where you provided excellent customer service, and be prepared to explain how you resolved issues while maintaining a positive experience.
