At a Glance
- Tasks: Deliver top-notch customer service while repairing and servicing innovative water solutions.
- Company: Join a global leader in advanced drinking water solutions with a strong commitment to quality.
- Benefits: Enjoy 25 days annual leave, flexible working, and a company van with fuel cards.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
- Why this job: Become an expert in cutting-edge technology while making a positive impact on hydration solutions.
- Qualifications: Technical understanding and problem-solving skills; training provided for the right candidates.
The predicted salary is between 30000 - 40000 £ per year.
Description
Zip Water is an industry leading filtered boiling, chilled and sparkling water specialist, known globally for being home to the world’s most advanced range of drinking water solutions.
We provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.
Experience as a Field Engineer is not essential; we will provide internal training to successful candidates with technical understanding and a background focused on repairs and fault finding to become expert Zip Water engineers.
The Opportunity
- Working independently in the field services team, delivering world-class customer experience in every job, every day, positively contributing to the Area, Regional and National results.
- Encouraging customers and users to be passionate advocates of our brand
- Dedicated 6-week City & Guilds assured induction programme and continued on-job training to give you the skills and knowledge to allow you to achieve your goals.
- Promote Zip products and Hydro Care services by using your knowledge whilst on site to recommend and advise customers on the best solution to solve their hydration requirements
- Focused to achieve industry leading first time fix rate through the repair and service of all Zip products, in a timely manner, whilst adhering to all technical and health and safety requirements.
- Complete administration procedures in line with business requirements
Skills
- Technical understanding and a background focused on repairs and fault finding
- A natural problem solver with great attention to detail, essential to remain up to date and ensure processes are followed for example replenishment of parts stocked
- Face-to-face Customer Service experience, and an ability to promote and sell, desirable but not essential
- Plumbing or electrical qualification
- UK Driving license
- Previous experience of fault diagnostics
- Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.
Benefits
- 25 days annual leave plus eight statutory bank holidays
- Buy & Sell Holiday scheme
- Life assurance
- Company Pension scheme
- Company van, Fuel cards and parking
- PPE, Tools and company uniform
- Flexible working schedule and overtime available
- Employee rewards and discount platform
- Enhanced maternity, paternity and grandparent leave
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in London
✨Join Sales Networking Events
Get yourself to local sales networking events and workshops. These are prime spots to connect with professionals in field sales and learn a few tricks of the trade. Plus, you might bump into hiring managers looking for fresh talent like yourself!
✨Engage with Industry Communities
Dive into online communities specific to sales, like LinkedIn groups or relevant forums. By actively participating, you'll not only expand your network but also get a sense of what skills are hot in the field right now. Who knows, you might catch the eye of someone from Zipwater!
✨Leverage Your University Connections
As a trainee, your university's career services can be a treasure trove of opportunities. Reach out to alumni who are already in sales roles; they can provide insights and even refer you to openings at companies like Zipwater.
✨Showcase Your Sales Skills
Create a personal pitch or a demo of your sales skills. Whether it’s a mock sales presentation or a video about your approach, it’s a great way to demonstrate your capability and passion. Make sure to highlight this in your applications to Zipwater!
We think you need these skills to ace Field Service Engineer in London
Some tips for your application 🫡
Show off your communication skills:In field sales, having excellent communication skills is key. When you write your CV and cover letter, make sure to highlight experiences where you've successfully engaged with people or solved problems through effective communication. Use specific examples that showcase your ability to connect and persuade.
Demonstrate your passion for sales:As a trainee, it's important for us to see your enthusiasm for a career in sales. Use your cover letter to tell us why you're excited about this field and what you hope to learn with us at Zipwater. Share any relevant experiences, even if they’re from side jobs, that sparked your interest in sales.
Tailor your CV to the field sales role:Since this is a trainee position, ensure your CV highlights transferable skills like customer service experience, teamwork, and any relevant coursework. Plus, if you've done any projects or internships that relate to sales or client interaction, definitely include those – it’ll show us you’re eager and ready to get into the field!
Express your willingness to learn and grow:Companies love to see candidates who are open to learning, especially in a trainee role. In your application, be sure to mention your willingness to learn from experienced team members and how you aim to develop your skills in field sales at Zipwater. This’ll help us see your potential as part of our team!
How to prepare for a job interview at Zipwater
✨Know Your Product Inside Out
As a trainee in field-sales, you're gonna want to have a thorough understanding of the products or services you’ll be selling at Zipwater. Brush up on the unique selling points and be ready to discuss how they meet customer needs—think about how you might tailor your pitch to different types of clients.
✨Show Off Your Communication Skills
Field-sales is all about building relationships. During the interview, be prepared to demonstrate your communication skills—consider role-playing scenarios where you engage with potential clients. You might even be asked to sell something to your interviewer, so have fun with it and show your persuasive side!
✨Understand the Sales Process
Familiarise yourself with the sales funnel and how nurturing leads works. You might be quizzed on how you would handle different stages of the sales process or overcome objections, so think about real-life examples from your experiences where you’ve solved problems or led discussions.
✨Be Ready to Discuss Your Learning Potential
As a trainee, your eagerness to learn is key! Be prepared to talk about why you’re interested in field-sales and how this role at Zipwater fits into your career path. Show them you’ve got the ambition and a willingness to develop your skills—after all, they're investing in you!
