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For Companies At a Glance
- Tasks: Lead a dynamic Field Service team to enhance customer satisfaction and drive performance improvements.
- Company: Join Zip Water, a global leader in innovative drinking water solutions.
- Benefits: Enjoy 25 days leave, flexible working, and comprehensive training opportunities.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in managing teams and a knack for problem-solving are essential.
- Other info: Embrace new technologies and enjoy excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Zip Water is an industry leading filtered boiling, chilled and sparkling water specialist, known globally for being home to the world’s most advanced range of drinking water solutions. We provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.
Who are we looking for?
Are you looking for a new challenge? Would you like to develop your career? Do you have previous experience managing a Field Service team? If so, this could be the role for you!
The Opportunity:
- Identify safety improvements and work with wider team to implement.
- Support delivery of weekly/monthly/quarterly target for the individuals examining efficiency opportunities, and take responsibility for the performance improvements.
- Mentor members of the team, assist in the execution of their duties, honing their skills, and readiness to achieve outstanding results.
- Work closely with the National HydroCare Managers to support business strategies that drive growth and lead to achievement of overall targets.
- Work closely with Contact Centre Team Leaders and CET Managers to feedback, support and improve overall HydroCare quality.
- Work with the training team to increase the overall standard of Zip HydroCare.
Skills:
- Technical understanding and a background focused on repairs and fault finding.
- A natural problem solver with great attention to detail, essential to remain up to date and ensure processes are followed for example replenishment of parts stocked.
- Face-to-face Customer Service experience, and an ability to promote and sell, desirable but not essential.
- UK Driving license.
- Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.
Benefits:
- 25 days annual leave plus eight statutory bank holidays.
- Buy & Sell Holiday scheme.
- Life assurance.
- Comprehensive training at our Head Office and in the field; structured induction period with a training specialist and ongoing support.
- Company Pension scheme.
- Company van, Fuel cards and parking.
- PPE, Tools and company uniform.
- Flexible working schedule and overtime available.
- Employee rewards and discount platform.
- Enhanced maternity, paternity and grandparent leave.
Field Service Team Manager employer: Zipwater
Contact Detail:
Zipwater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Field Service Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Zip Water and understanding their products and services. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of transforming water solutions.
✨Tip Number 3
Practice your problem-solving skills! Since the role requires a technical understanding and a knack for repairs, be ready to discuss past experiences where you’ve tackled challenges head-on. Use specific examples to showcase your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Field Service Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Team Manager role. Highlight your experience in managing teams and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any specific achievements that demonstrate your leadership and problem-solving skills.
Showcase Your Customer Service Skills: Since face-to-face customer service experience is a plus, make sure to highlight any relevant experiences in your application. We love candidates who can connect with customers and promote our products effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Zipwater
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to repairs and fault finding. Zip Water is all about high-quality drinking solutions, so being able to discuss relevant technologies and processes will show that you're the right fit for the Field Service Team Manager role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Think about times when you mentored team members or improved performance. This will demonstrate your ability to lead and develop others, which is key for this position.
✨Emphasise Customer Service Experience
Even if it's not essential, having face-to-face customer service experience can set you apart. Be ready to share stories about how you've handled customer interactions and resolved issues, as this will highlight your problem-solving skills and attention to detail.
✨Be Open to New Ideas
Zip Water is looking for someone who embraces new ways of working and technology. During the interview, express your enthusiasm for innovation and adaptability. Share any experiences where you've successfully implemented new processes or technologies in your previous roles.