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- Tasks: Deliver top-notch customer service while repairing and servicing Zip Water products.
- Company: Join a global leader in innovative drinking water solutions.
- Benefits: Enjoy 25 days annual leave, flexible working, and a company van.
- Other info: Dynamic role with opportunities for growth and employee rewards.
- Why this job: Become an expert in cutting-edge hydration technology with comprehensive training.
- Qualifications: Technical understanding and problem-solving skills; experience in repairs is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Zip Water is an industry leading filtered boiling, chilled and sparkling water specialist, known globally for being home to the world’s most advanced range of drinking water solutions. We provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.
Experience as a Field Engineer is not essential; we will provide internal training to successful candidates with technical understanding and a background focused on repairs and fault finding to become expert Zip Water engineers.
The Opportunity
- Working independently in the field services team, delivering world-class customer experience in every job, every day, positively contributing to the Area, Regional and National results.
- Encouraging customers and users to be passionate advocates of our brand.
- Dedicated 6-week City & Guilds assured induction programme and continued on-job training to give you the skills and knowledge to allow you to achieve your goals.
- Promote Zip products and HydroCare services by using your knowledge whilst on site to recommend and advise customers on the best solution to solve their hydration requirements.
- Focused to achieve industry leading first time fix rate through the repair and service of all Zip products, in a timely manner, whilst adhering to all technical and health and safety requirements.
- Complete administration procedures in line with business requirements.
Skills
- Technical understanding and a background focused on repairs and fault finding.
- A natural problem solver with great attention to detail, essential to remain up to date and ensure processes are followed for example replenishment of parts stocked.
- Face-to-face Customer Service experience, and an ability to promote and sell, desirable but not essential.
- Plumbing or electrical qualification.
- UK Driving license.
- Previous experience of fault diagnostics.
- Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.
Benefits
- 25 days annual leave plus eight statutory bank holidays.
- Buy & Sell Holiday scheme.
- Life assurance.
- Company Pension scheme.
- Company van, Fuel cards and parking.
- PPE, Tools and company uniform.
- Flexible working schedule and overtime available.
- Employee rewards and discount platform.
- Enhanced maternity, paternity and grandparent leave.
Field Service Engineer employer: Zipwater
Contact Detail:
Zipwater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research Zip Water's products and services so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service roles. Think about your problem-solving skills and how you can showcase your technical understanding. We want to see that you can think on your feet!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight any technical understanding or experience you have, even if it’s not directly related to field engineering. We want to see how your background in repairs and fault finding can contribute to our team!
Customer Service Matters: If you've got face-to-face customer service experience, flaunt it! We’re all about delivering a world-class customer experience, so let us know how you’ve made customers happy in the past.
Be Yourself: Don’t be afraid to let your personality shine through in your application. We value authenticity and want to get to know the real you, so share your passion for problem-solving and new technologies!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Zipwater
✨Know Your Stuff
Make sure you brush up on your technical understanding and any relevant experience you have with repairs and fault finding. Zip Water is looking for candidates who can demonstrate a knack for problem-solving, so be ready to discuss any past experiences where you've tackled technical challenges.
✨Show Off Your Customer Service Skills
Since this role involves delivering a world-class customer experience, think of examples from your previous jobs where you’ve excelled in customer service. Be prepared to share how you’ve turned a challenging situation into a positive one, as this will show your ability to promote the brand effectively.
✨Embrace the Training Opportunity
Zip Water offers a comprehensive induction programme, so don’t hesitate to express your eagerness to learn. Highlight your openness to new ways of working and how you adapt to new technologies or processes, as this will resonate well with their commitment to training.
✨Be Ready to Discuss Safety
Health and safety are crucial in this role, so be prepared to talk about your understanding of safety protocols in fieldwork. Mention any relevant qualifications or experiences that showcase your attention to detail and adherence to safety standards, which will reassure them of your reliability.