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For Companies At a Glance
- Tasks: Deliver top-notch customer service while repairing and servicing Zip Water products.
- Company: Join a global leader in innovative drinking water solutions.
- Benefits: Enjoy 25 days annual leave, flexible working, and a company van.
- Why this job: Be part of a team transforming hydration solutions worldwide.
- Qualifications: Technical understanding and problem-solving skills are key.
- Other info: Comprehensive training provided to help you excel in your role.
The predicted salary is between 36000 - 60000 £ per year.
Zip Water is an industry leading filtered boiling, chilled and sparkling water specialist, known globally for being home to the world’s most advanced range of drinking water solutions. We provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.
Experience as a Field Engineer is not essential; we will provide internal training to successful candidates with technical understanding and a background focused on repairs and fault finding to become expert Zip Water engineers.
The Opportunity
- Working independently in the field services team, delivering world-class customer experience in every job, every day, positively contributing to the Area, Regional and National results.
- Encouraging customers and users to be passionate advocates of our brand.
- Dedicated 6-week City & Guilds assured induction programme and continued on-job training to give you the skills and knowledge to allow you to achieve your goals.
- Promote Zip products and HydroCare services by using your knowledge whilst on site to recommend and advise customers on the best solution to solve their hydration requirements.
- Focused to achieve industry leading first time fix rate through the repair and service of all Zip products, in a timely manner, whilst adhering to all technical and health and safety requirements.
- Complete administration procedures in line with business requirements.
Skills
- Technical understanding and a background focused on repairs and fault finding.
- A natural problem solver with great attention to detail, essential to remain up to date and ensure processes are followed for example replenishment of parts stocked.
- Face-to-face Customer Service experience, and an ability to promote and sell, desirable but not essential.
- Plumbing or electrical qualification.
- UK Driving license.
- Previous experience of fault diagnostics.
- Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.
Benefits
- 25 days annual leave plus eight statutory bank holidays.
- Buy & Sell Holiday scheme.
- Life assurance.
- Company Pension scheme.
- Company van, Fuel cards and parking.
- PPE, Tools and company uniform.
- Flexible working schedule and overtime available.
- Employee rewards and discount platform.
- Enhanced maternity, paternity and grandparent leave.
Field Service Engineer in Exeter employer: Zipwater
Contact Detail:
Zipwater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Exeter
✨Tip Number 1
Get to know Zip Water inside out! Familiarise yourself with their products and services so you can chat confidently about how they transform hydration solutions. This will show your genuine interest and help you stand out during interviews.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves repairs and fault finding, brush up on your technical knowledge and think of examples where you've tackled challenges before. We want to see that you're a natural problem solver!
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what it’s like to work as a Field Service Engineer at Zip Water. It could give you an edge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Field Service Engineer in Exeter
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight any technical understanding or experience you have, even if it’s not directly related to field engineering. We want to see how your background in repairs and fault finding can contribute to our team!
Customer Service Matters: Since you'll be working closely with customers, share any face-to-face customer service experience you have. We love candidates who can promote our brand and create positive experiences for our users.
Be Yourself: Let your personality shine through in your application! We’re looking for problem solvers who are open to new ways of working, so don’t hesitate to show us what makes you unique.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining the Zip Water family!
How to prepare for a job interview at Zipwater
✨Know Your Stuff
Make sure you brush up on your technical understanding and any relevant repairs or fault-finding experience. Even if you haven't worked as a Field Engineer before, being able to discuss your problem-solving skills and how you've tackled similar challenges in the past will impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role involves delivering a world-class customer experience, be ready to share examples of your face-to-face customer service experience. Talk about how you've handled difficult situations or turned a negative experience into a positive one, showcasing your ability to promote and sell.
✨Embrace the Brand
Zip Water is all about transforming hydration solutions. Familiarise yourself with their products and services, and think about how you can advocate for the brand. Showing genuine enthusiasm for what they do will set you apart from other candidates.
✨Prepare for Practical Scenarios
Expect some practical questions or scenarios during the interview. Think about how you would approach common issues that might arise in the field. Being able to demonstrate your thought process and how you would achieve that industry-leading first-time fix rate will be key.
