At a Glance
- Tasks: Support customers with world-class service and help improve the environment.
- Company: Join Zip Water, a leader in eco-friendly drinking water solutions.
- Benefits: Enjoy 25 days leave, casual dress, and a fun work atmosphere.
- Other info: Access to ongoing training, well-being programs, and employee rewards.
- Why this job: Make a real impact by reducing single-use plastics and promoting sustainability.
- Qualifications: Excellent communication skills and a background in customer service.
The predicted salary is between 22050 - 26950 £ per year.
We are looking for new team members who are passionate about
Customer Success, to work in our experienced customer service team to deliver world class customer success.
As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to our customers.
With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced drinking water systems.
Joining Zip Water, gives you the opportunity to support our global team to improve the environment by removing single use plastics across UK Businesses.
The role will
Be based in our Dereham office handling multiple channels from emails to phone calls, to a wide range of customers all over the UK and Ireland.
Our UK companies are proud to be part of the international Culligan group.
We work to provide better water for our customers & consumers around the world.
Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry.
Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years.
At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.
Our goal is to do everything we can in the areas where we are best equipped to truly effect change.
To that end, we’ve developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world.
- #1 eco-friendly and sustainable provider of premium drinking water
- 15 B fewer plastic bottles used globally each year thanks to Culligan products
- 1440 single-serve bottles saved annually from each new bottle-free cooler
- 50% reduction in demand for household cleaning products through use of Culligan softeners and whole home solutions.
- 72% carbon footprint reduction from avoiding single-use plastic bottles when using bottle-free systems
• Are you looking for a fresh new challenge?
• Do you have excellent communication skills?
• Have you got a background in Customer Service?
If so, this could be the role for you!
- 25 days annual leave + bank holidays
- Company Sick Pay (after qualifying period)
- We offer a fun and lively atmosphere and casual dress code
- You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work
- Full training and continuous support with your team
- Modern canteen and break “chill out” areas
• There’s onsite parking – we have plenty of space!!
- Cycle to Work scheme available
- A market leading company pension
- Holiday purchase scheme
- Life insurance
- Employee rewards and discounts through Perks at Work
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme through Health Assured
- Well-being programs – your well-being is important to us
- Access to on-going learning and development with our online learning platform
- #J-18808-Ljbffr
Customer Success Advisor – In-Office UK & Ireland Support employer: Zipwater
Zipwater is an exceptional employer that values innovation and teamwork, offering a vibrant work culture where employees are encouraged to grow and develop their skills in the fast-paced catering equipment sector. With a strong focus on employee well-being and professional development, Zipwater provides unique opportunities for career advancement while making a meaningful impact in the hospitality industry through high-quality drinking water solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Advisor – In-Office UK & Ireland Support
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zipwater. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zipwater before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Advisor – In-Office UK & Ireland Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zipwater:Your cover letter is your chance to shine! Tell us why you want to work at Zipwater specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zipwater!
How to prepare for a job interview at Zipwater
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
