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- Tasks: Join us as a Technical Customer Support Engineer, helping customers master AI-driven data products.
- Company: Peak Support is a fast-growing outsourcing firm with a focus on exceptional service and team culture.
- Benefits: Enjoy remote work flexibility and opportunities for growth in a supportive environment.
- Why this job: Be part of a diverse team that values performance and offers long-term career development.
- Qualifications: Must have a degree in computer science or engineering and 1+ years in a technical role.
- Other info: Experience with Python, Linux, and cloud technologies is a plus!
The predicted salary is between 30000 - 42000 £ per year.
Job Description:
Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking a Technical Customer Support Engineer to join our team in India.
Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.
Why Peak Support?
If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals.
We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.
Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.
Work from Home PLUS
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.
Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.
We are looking for a Technical Customer Support Engineer to join our team and support customers in getting the most out of our client’s AI-driven data products and mastering solutions. This individual must have excellent troubleshooting, debugging, and problem-solving skills.
This individual will provide L1 and L2 customer support. He or she will be responsible for ticket intake and prioritization, and will manage ticket workflow. He or she will be responsible for identifying root causes of problems, identifying dependencies, and delivering issue resolutions. He or she may also use their proven software development skills to deliver corrected software code.
This individual must also be able to interact with other teams and customers in a professional manner as the job involves providing the back-line of support for escalated software issues.
Responsibilities for Technical Customer Support Engineer
- Respond to customer inquiries and assist in troubleshooting and resolving issues.
- Attend virtual meetings with clients to analyze, troubleshoot and diagnose problems.
- Coordinate with other internal teams (professional services, software engineering, customer success) to get customers unblocked as quickly as possible.
- Assist in creating documentation on troubleshooting and how-to-guides.
Qualifications for Technical Customer Support Engineer
- Masters or Bachelor’s degree in computer science, engineering, or equivalent field.
- 1+ years of experience in a technical role, either as a software engineer or technical customer support engineer.
- Professional written and interpersonal skills, which are essential when communicating with customers and clients.
- Proven ability to handle complex, open-ended problems.
- 1+ years of proven programming skills, preferably in Python.
- 1+ years of proven experience with Linux system administration, including shell scripting.
Other Qualifications
- Familiarity with cloud architectures and technologies (AWS, GCP).
- Familiarity with Java, Kotlin, and/or Javascript.
- Familiarity with version control software such as git.
- Familiarity with SQL or other relational databases.
Technologies we use:
- Multi-cloud (GCP/AWS/Azure).
- Git, GitOps, Terraform, Ansible.
- Kubernetes, Helm, Istio, Docker.
- Big Data Technologies (BigTable/HBase, Dataproc/Databricks/Spark).
- PostgreSQL, BigQuery, Snowflake, Synapse, Spanner.
- Java, Python, Kotlin.
- Jenkins.
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Technical Customer Support Engineer | India employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Engineer | India
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Python, Linux system administration, and cloud architectures like AWS and GCP. Having hands-on experience or projects that showcase your skills in these areas can set you apart from other candidates.
✨Tip Number 2
Highlight your problem-solving abilities by preparing examples of complex issues you've resolved in previous roles. Be ready to discuss your thought process during interviews, as this will demonstrate your troubleshooting skills and ability to handle open-ended problems.
✨Tip Number 3
Since the role involves coordinating with various internal teams, practice your communication skills. Prepare to discuss how you've effectively collaborated with others in past experiences, especially in remote settings, to show that you can thrive in Peak Support's work-from-home culture.
✨Tip Number 4
Research Peak Support's company culture and values, particularly their commitment to diversity, equity, and inclusion. Be prepared to share how your personal values align with theirs, as cultural fit is crucial for a successful application.
We think you need these skills to ace Technical Customer Support Engineer | India
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications for the Technical Customer Support Engineer position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Technical Skills: Emphasize your technical skills in programming (especially Python), Linux system administration, and any experience with cloud technologies. Provide specific examples of how you've used these skills in previous roles.
Showcase Problem-Solving Abilities: Since the role involves troubleshooting and resolving complex issues, include examples in your application that demonstrate your problem-solving capabilities. Describe situations where you successfully diagnosed and resolved technical problems.
Professional Communication: Given the importance of professional written and interpersonal skills, ensure your application is well-written and free of errors. Use clear and concise language to convey your experiences and qualifications.
How to prepare for a job interview at ZipRecruiter
✨Showcase Your Technical Skills
Be prepared to discuss your technical background in detail, especially your experience with Python, Linux system administration, and any relevant cloud technologies. Highlight specific projects or challenges you've tackled that demonstrate your problem-solving abilities.
✨Demonstrate Customer Support Experience
Since the role involves direct interaction with customers, share examples of how you've successfully resolved customer issues in the past. Emphasize your communication skills and ability to work collaboratively with clients and internal teams.
✨Prepare for Troubleshooting Scenarios
Expect to be presented with hypothetical troubleshooting scenarios during the interview. Practice articulating your thought process and approach to diagnosing and resolving technical problems, as this will showcase your analytical skills.
✨Familiarize Yourself with the Company Culture
Research Peak Support's values and culture, particularly their commitment to diversity and inclusion. Be ready to discuss how you align with these values and how you can contribute to a positive and performance-driven work environment.
