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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing all technical info and resolving issues quickly.
- Company: Join a leading food manufacturer in Aberdeen focused on quality and customer satisfaction.
- Benefits: Enjoy a competitive salary, 28 days of annual leave, and health insurance.
- Why this job: Make an impact by leading customer initiatives and collaborating on innovative product launches.
- Qualifications: Degree preferred; strong communication, problem-solving, and organizational skills are essential.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 30000 - 35000 £ per year.
Job Description
A food manufacturer based in Aberdeen has an opening for a Technical Account Manager to advise, manage, and maintain all technical information to meet the present customer and legal requirements.
Duties:
- Main point of day-to-day contact for all customers.
- Ensure all technical communication to the customer is joined up and aligned with the business key functions (Commercial, NPD/Process, Operations, Technical and Supply Chain).
- Communicate to business all customer technical requirements and requests, challenging where relevant and resolve issues at pace.
- Lead customer initiatives, ensuring projects are communicated effectively and within the agreed timescales.
- Work in collaboration and with the site to deliver a consistent reduction in complaints and communicate trends.
- Ensure complaint responses are completed in a timely manner with effective root cause analysis.
- Manage all technical customer visits to site and within the supply base.
- Ownership and support during new product development from innovation to product launch including:
- Attending product trials
- Preparation and management of Customer specific specifications
- Preparation and maintenance of QAS
- Shelf-Life approval
- Nutritional review
- Cooking validation review
- Artwork Approval
- Completion of internal audits.
- Export documentation
Essential:
- Proficient in the completion of customer specifications
- Well presented.
- Excellent communication skills: verbal & written.
- Excellent attention to detail, people skills and organisation skills
- Ability to operate successfully in a fast-changing environment.
- Problem solving: A focused, pragmatic approach to solving problems. Able to use root cause analysis to identify, assess and select the most appropriate course of action to resolve issues.
- Degree educated. (desirable)
On Offer:
- £30,000 – £35,000 DOE
- Monday – Friday
- 28 days annual leave
- Health Insurance
If you are interested in hearing more about this position, please apply with your most recent CV or contact Lochlan Morris for more information about the role.
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Technical Account Manager employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarize yourself with the food manufacturing industry, especially in relation to technical account management. Understanding the specific challenges and regulations in this sector will help you stand out during discussions.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of how you've successfully resolved technical issues in previous roles. Be ready to discuss these scenarios in detail during your interview.
✨Tip Number 3
Demonstrate your communication skills by practicing clear and concise explanations of complex technical concepts. This will be crucial when interacting with customers and internal teams.
✨Tip Number 4
Research the company’s recent projects and initiatives. Being knowledgeable about their current operations and challenges will show your genuine interest and help you engage more effectively during the interview process.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Account Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing technical communications and customer relationships. Use specific examples that demonstrate your problem-solving skills and attention to detail.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to highlight your verbal and written communication skills. Consider including examples of successful projects or initiatives where you effectively communicated with customers or teams.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out and aligns with what the company is looking for.
How to prepare for a job interview at ZipRecruiter
✨Showcase Your Communication Skills
As a Technical Account Manager, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to explain complex technical information clearly, so practice articulating your thoughts in a concise manner.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of specific examples where you successfully identified issues and implemented solutions, especially using root cause analysis. This will show your pragmatic approach to challenges.
✨Understand Customer Specifications
Familiarize yourself with the process of completing customer specifications, as this is essential for the role. Be ready to discuss your experience with managing technical documentation and how you ensure accuracy and compliance with customer requirements.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this position. Prepare to provide examples of how you've maintained high standards in your work, particularly in areas like product trials, audits, and complaint responses. Highlight any experiences where your meticulousness led to successful outcomes.
